Questor Insurance - Maidstone

Gemma K

I used Questor for car hire excess cover and unfortunately had to make a claim. The claim was handled by Orchard Administration. They were very helpful and reassuring throughout the process. My claim was handled, assessed and approved incredibly quickly and the money was in my account only hours after the decision. I am so pleased and relieved, thank you for making a stressful situation a whole lot easier to resolve!

Anna Ash

I used this company for car hire excess insurance.
While the representative is polite and responsive, my claim for a £1500 damage excess is proving to be a long (over three month now), stressful, and tediously drawn out process for a genuine claim. They will do anything not to pay out.

I will not, and do not recommend using this insurer.

Daniel Curley

No complaints from me. Handled my claim for damage to a hired Motorhome in France very swiftly with the minimum of fuss. Paid out claim in full. Highly recommended would definitely use again.

Jon Fielding

I should state from the start that my claim was settled. However, it was an awkward process. Whenever I take out insurance, I normally check what I am covered for and not the minutae of the Ts&C and claim process. Be aware that the company requires all the usual documentation along with either a repair invoice or a matrix of charges from the Car Hire company. Not an easy thing to do once you return home.

David Ovenden

The proof of any insurance is always about how they behave when you make a claim (rather than how easily and quickly they sign you up). I have had excess car hire insurance with Questor for over two years.
On a recent trip to Italy, I scraped the underside front bumper of our minibus. Questor (through Orchard's admin) needed a formal invoice from the rental company but have paid out in full with no fuss.
Therefore I highly recommend them.

Daimon Lau

I used this company for car hire excess insurance.
My claim for a 1000euro damage is proving to be a long (4+ months) and tediously drawn out process (numerous calls, emails) with them. Applying and taking payment was seamless though. I will definitely not use this company again.

Update following reply from Questor:
I requested your claims handler (Orchard Administration) to obtain the repair bill on my behalf 5 weeks ago. Please can you clarify for the benefit of me and your future clients:
1. If the rental company, in this case Budget/Avis, does not provide the garage repair bill, will Questor estimate what a fair and reasonable cost of repair would be, and award the claim on that basis?
2. what period of time do you allow the rental company to provide the repair bill before assessing the claim by other means?

When I asked these questions over the phone to your customer services, the unhelpful responses I got back were:
1. It's in the small print as a condition
2. how long is a piece of string

Artem Palamarciuc

I have been more than sceptical with purchasing full cover from Questor as I had a few bad experiences in the past with a few other car and health insurance companies. Thus, when I scratched a rental car in Italy I thought “ok, this is it, I am in trouble”. However, despite my concerns, after having provided all the documents that were needed the refund has reached my account in 5 days. Very impressive, Great job. I have recommended Questor to all of my friends who are attending my wedding in Italy this June.

Matthew Hart

I have been with them for 2 years now. They always offered me a great affordable service, I unfortunately had to claim once after using Green Motion to hire a car (A now recognised fraudulent excess company). The service was quick and covered everything that I was charged. I highly recommend them