S E P Property Group - Dudley

Starsky Hoyte

Please do not rent from this company.
They had housed my family in a very unsafe home for £750pm.

We have experienced many dangers to our health and safety in this flat, a few worth noting are the only waste pipe in the bathroom bursting due to not being installed with a connector, an electrical socket sparking whilst on, a stranger called Dom (who staff at SEP claim they’ve never heard of and don’t employ) calling us from a withheld number to impersonate our landlord offering a “solution” and also disruption to our finances from an £800 electric bill we had to pay as a result of having two boilers without a timer on either one, the cost to get back into our home as a result of the barrel being installed too small for the door handle and having to provide our own repairs as we were ignored for many days (12 on the occasion our bathroom pipe had burst) after reporting each of these incidents.

Along with this we’ve had a lack of professionalism from the renting agency, Henley Charles and staff at SEP who have undermined, spoke over and ignored our grievances. We had attempted to communicate on serval occasions causing both my partner and myself to take time off work and subsequently be left out of pocket even further.

After 7 months we finally got to sit down with Chris Chell from SEP who didn’t seem very interested in our experience but rather to low ball us with an offer of a 12 month tenancy in house and 6 months rent free so long as we sign an NDA. We declined and found this to be beneficial only to SEP, as we have already lost our finances, made repairs and taken care of their property despite the lack of service or security they provided.

Less than 3 months later while waiting for a second offer that hopefully would benefit the time and effort we put in, we had received an eviction letter in retaliation to us declining their offer so they can now conveniently turn our property into two flats. Upon attempting to continue the communications left unresolved by SEP we found John Forsyth and Chris Chell to ignore us further until we attempted a phone conversation with Dharminder Sanghera who specified “I’ve heard all of this before from Henley charles and John” despite this being the first conversation I’ve had with him as his upset tenant and when asked if he knew this looked like a revenge eviction, he simply agreed. He then put the phone down whilst I was trying to convey that I understood what a deposit was in response to him attempting to undermine me for the third time in the conversation.

If you value your family and your mental health please be responsible and do not rent a property from this company.

blakie2712

You will 100% REGRET taking on any property from SEP..loads of hidden charges..no repairs done ever..STAY WELL AWAY...

John Lewendon

My time renting with SEP was overall great - they are slow for repairs but for important items such as no hot water or replacing broken washing machines etc they where always quick to respond for me.

John Forsyth was always responsive to my enquires and helped every time.

At the end my rental, the deposit clime process was the smoothest and easiest I've had. They put in a fair offer / deduction and it was all sorted.

Steven Perks

Absolute disgrace of a company, refused to fix any of the problems reported on the property so got environmental health involved to make them which they still refused, environmental health had to take them to court to force them to do any work, finally done it 12 months after first reported and then serve us with an eviction Notice that runs to just before Christmas, evicting a family of four with an 8 month old baby just before Christmas just because we wanted to live in a property that was up to standard!!! F*#@!%G disgusting, how can you sleep at night!!!

Jo Foot

I don’t know how people in this company sleep at night. They treat people abysmally, whilst initially pretending to be convivial. I would just say avoid having any dealings with them if you value your mental health.

Louise Perks

Rented one if there property big mistake so much work needed doing and refused to do it had to get a solicitor involved then got given eviction notice so currently goi g throw the legal route with them run far away do not tent from these

notdaface 87

Would give less than 1 star the company refused to do complete repairs then when you try to argue with them they will try and give you a fake remorseful response then after you leave the property they will continue to claim housing benefit from the council until you notice and cancel it yourself

Chantelle W

Rented a property and had severe water damage where the light bulb was filling with water, no one cllame until I stopped paying the rent, they then came back painted over the damage where the same thing kept happening when it rained, I lived there for 6 years until they kicked me out disgusting