NatWest Newcastle upon Tyne Northumberland Street - Newcastle upon Tyne

JF

As a RBS customer its great I can use Natwest, just wish they could migrate my RBS account over without having to open a new account.

Staff very friendly and helpful.

Connor Cameron Jaggs

I've been trying to get statements for my closed account for weeks now and I've still not received them. I was informed I'd receive them upon closing... Didnt happen, requested 5 times via the app and still didn't get them. Went to the branch only to be fobbed off. Told I'd receive my statements within 5 working days. It's been two weeks now. Worst customer service going

Scott Thompson

Natwest have been running down their business service in this area for years now. From a dedicated small business centre with a personal account manager, lots of benefits and assistance to a phone number for a help-line with no one on the other end.

This branch is particularly ill equipped to deal with Business Accounts, having gone from containing a smaller, business centre on the first floor to zero, no cancel that, to negative assistance. The staff at this branch will actively dissuade you from business enquiries.

Today, a simple balance transfer between business was enough to confound the member of staff that I spoke to.

For example - She wouldn't tell me how much I was allowed to transfer to the recipient account for services I wanted to pay for, saying that the exact amount you can transfer changes every day to deter con men.

"So, I can't transfer that money?"

"You can but, if you exceed the limit, it won't transfer and triggers security measures."

"So .... effectively, I DON'T DARE transfer money so that service isn't available."

"It's for security!"

"Security so badly applied that the service can't be used?"

"It's to stop con men!" (with the heavy implication that I might be up to no good)

The whole refusal of service was delivered in a patronising drawl that one would laugh at in a comedy sketch (computer says 'No!) type of manner, before i finally lost my temper.
Then the non-assisting "assistant" started gabbling about her "story" implying that something similar had happened in her family before running from the room in tears and asking someone to "see me out"!!!!! ....

I'm not at all sure why her "story" became my business problem today and I can't honestly say that I care. I would expect but not tolerate this sort of behaviour from some Reality TV addicted teen gabbling about "The Journey" she's been on but will not accept it as an excuse for incompetence when it comes someone interfering in the operation of my business.
Professionalism is clearly too much to ask for from Natwest these days

I'd be less aggrieved if this lady hadn't patronised me to an almost gloating level from the moment I stepped into this feted hive of inaptitude. Honestly, I've seen first year teachers offer more respect to errant four-year-olds.

Lindsay Wilkinson

Generally,I find the staff very friendly. I've been banking with Natwest since 2009 and I've had few problems in all that time. There is, however, one incident that really peed me off.
I went to use the ATM but it was out of order. I moved along to the second machine but still couldn't get any cash.
A woman approached and I asked if she were a member of staff. She was a security guard for the bank, it transpired. I explained the difficulty I'd had, thinking she may be able to help. Oh deary me, no.
She asked what card I was using (any card from any bank can be used in ATMs), and insisted she'd, "Never seen that kind of card you're using before",- it was my Natwest debit card. She was an obnoxious c*w, whose inference was that I was up to no good. A few lessons in CS training wouldn't go amiss for that numpty.

HABZ RAHMAN

Good service was seen to discussed what we needed to didn't have to wait to long they have always been ok but it's changed becuse most of the service has moved online

Jordan Witcombe

Clean and friendly environment, however the wait times can be long. For general baking like cash in, you can serve yourself which is useful as this means you do not have to wait. But for any complex problems you could be waiting 10-15 minutes.

Arwen Jackson

I only use the self service machines in the branch. Even then, this branch is awful. It's barely open (the Saturday hours are an actual joke). And generally a hateful experience

Jocelyn Cruz

Excellent service from Ms Jane Anderson. One of a kind superb, courteous, listens well and provide answers in the most concise way to help customers. Qualities customers are looking for from a respected bank.