Lovetts of Ramsgate - Ramsgate

Barry S.

My family used to use Lovetts many many years ago. I recently lost my Mum who was my carer - I'm autistic. My landlord is now looking to sell. I reached out hoping to find a kind and sympathetic soul still working there, who would take my under their wing and help me find a new place. Social services have also been useless.

I explained my situation and emphasised how anxious it was making me. The reply I got was "We've nothing at the moment"

Nothing else. Not that they would help me. No sympathies. No "If we get anything we'll contract you".

If you have lots of money & are looking to give them a lot of profit I assume they will be glad to help. If you're down on your luck and need a company to be there & help you out you're best looking elsewhere.

László B.

I rented a flat for half a year from Lovetts of Ramsgate and I can say that everything was perfect. The staff was always helpful and supportive to me. After I moved into the flat, if I needed any help, everything was solved within a few days. I had an amazig stay in the flat, which was clean and comfortable. I really appreciate all the help from the staff and I can highly recommend this agency to anyone. Thank you so much. Laszlo

Aaron S.

I've not been party to their services but have been in communication with the owner of this business and their office in Ramsgate. They are unprofessional, quick to argue and do not seem to care for the communities that their tenants impact with their antisocial behaviour.

If you need any more evidence of their lack of professionalism, look no further than their responses to other dissatisfactory reviews. Quite a shame.

James B.

I rang up to get a rough price of selling my property as they'd sold a property around the corner from me. Firstly they asked me what property had sold which I was unsure of the road name but would find it, I also asked my partner to find it, but they couldn't be patient for 15 seconds. then they asked what estate agent I was when I'm trying to sell my own home. Wasn't even asked for any property details of my own. Then I was rudely told they didn't know how much it would cost abruptly told me if I wanted to sell my home to ring back another time! And the phone put down on me! The whole call lasted 55 seconds. Tried calling back to speak to whoever it was just put the phone down and lone behold now awnser! What a unprofessional company.

Jamie S.

The worst communication I've ever experienced from estate agents!!

Me and my sister was gonna move into a flat together in a newly built building, lovely flat and building and all but when we got to the point where we were gonna meet the landlords of the building, only happened to find out that they moved someone else in that flat without letting myself or my sister know when we filled in all paperwork provided and sorted out broadband to be installed too.
I would not recommend this place to anyone if you are looking for a new place as they're not very helpful.

Absolute time wasters!!

Sophie

This company managed by property for the best part of 7 years and were always quick to respond and resolve any issues that came up. I appreciate the help and assistance, my choice to move due to unfortunate personal circumstances, but I thank them for the time they managed the property while I was there. Remember people are a lot quicker to leave negative reviews rather than positive ones .

A W.

Where do I start... unprofessional, slow. Their attitude and service is just not something I would wish for anyone else to have to deal with, I have had so many issues letting a flat through this agency.
I rented a completely new and furnished flat for 6 months, a 1 bed 700/PCM. I was hoping for a nice and easy start to my new life in Ramsgate but right from the start there were several issues;
The move-in date was delayed by 3 days and I only found out because I called them 2 days before my move in date.
The flat was NOT in a condition for anyone to live in, it looked nice and new, but all the pipes were leaking and knocking which made sleeping impossible. For more than a month I had to spend about 40 minutes every evening mopping up water and cleaning, after coming home from a long day at a new job. I was told by them, not to use the washing machine and it took them 2,5 months to get someone to come and look at it, only to say that nothing was wrong with it! I didn't receive any compensation for the inconvenience it had caused me. There was a smell of damp in the whole flat and it was just awful, all of it. I decided to use the 6-months break clause in my contract and move out - having to pay rent in two places for two months but it was worth it! the flat I live in now is lovely and so is the agency!

The last straw in all of this is the disappointing way they managed the return of my deposit. First, they forgot my check out date and time (even if it was at the place, date and time suggested by them!) I had to wait 50 minutes for them to come and I was ready to do a check out inspection but they were on the phone and just said "that's fine it looks nice and clean". That was prior to the lock-down in March. After chasing them constantly I received an email saying they would attend to my deposit the next day - but they didn't. I received auto replies saying they were still working during Covid-19 and considering I had my check out before the lockdown, there is no excuse.

I had to get my legal councillor to call them to progress with the deposit. I received it back after 4 months.

Added :
I received a reply to my review almost a year later, about the same speed as everything else with this agency!

Just to clarify: BOTH parties have to request the release of the deposit. According to the guidance from the DPS, the tenant should request the release one week after moving out (which I did) and the agency should confirm the release of the deposit 14 days after. Unfortunately there is no set time limit for the agency to complete the repayment process.
I was unable to make contact with Lovetts and I had to make a claim using a Statutory Declaration and help from my legal advisor. This process can be used if:
1.         You have no current address for the agent/landlord.
2.         The agent/landlord fails to respond to your written notice (or online repayment request) within 14 calendar days, after the end of the tenancy.

It is a lengthy procedure that should not be necessary at all.

It was not until Jo was informed that if the repayment was not processed within one week, we would proceed with further legal actions. Then the repayment process was finally completed! several months after moving out and it would have been even longer if I didn't have legal help. This is just not an agency I can recommend to anyone.

Ana-Maria D.

After I've sent my holding fee, I didn't get any reply from them, even though I called after a week to see when I will sign the contract, I was told that I will be called back. Every day I was calling and every day I was told I will get a call back. After 3 weeks I sent an email asking for a moving date, no reply whatsoever. After other 2 days I sent them an email requesting my money back since it was more than 15 days since they were holding it. I had to call a few hours later telling them to check their email.
Emails and phones are mandatory in this business. No communication, no replies, no updates on the situation.
Don't be fool by the friendly faces, they lack of professionalism.
And even though "the landlord is not allowed to kick me out of the house without a court order", that doesn't mean I have go through all that because of the rudeness and incompetence of others.
Avoid this company if you want to move on time.