West One Loans - Watford

Mo M.

We just to say a massive thank you to Caitlin who is part of the completions team. She managed to help get a case over the line for completion on the very last day the offer expired. She was very proactive and kept us informed on a daily basis! Without her help, it wouldn't have completed on time. Vik and Mo. Total Money Management

Vikas K.

Just wanted to say how impressed we have been with the West One BTL underwriting team. Bev Hennessey and Samuel Shaw are two of the underwriters that have gone out of their way to help us and keep us informed on our applications. They both have provided a brilliant service and always pick up the phone and discuss the requirements to get the applications moving faster.

L E.

If I could give zero stars I would. The only good reviews on here are from brokers, the rest are from disgruntled applicants or customers. Nearly 6 weeks processing our application, to then be turned down for something that was inaccurately recorded on my husband's credit file which he's had removed and is no longer showing. We even shared a letter from the company with West One saying they had added it in error and apologising. We have been continually back and forth providing more evidence for almost 6 weeks. We have answered every single query they have come back with. We cleared all of our credits cards as they advised at mortgage in principle stage and for what? Absolute waste of time, money and stress. It does not take nearly 6 weeks to say no. Our solicitor is about 2-3 weeks away from exchange and we now have no mortgage and we're out of pocket for the privilege! Invasive questions, it got to a point where I thought they were going to ask for my medical records or my inside leg measurements! Disgusting, avoid like the plague. Feel like we've dodged a bullet with 2k arrangement fees, 450 valuation fee and 7.6% interest, to still feel like I'd have had to hand over my first born child to get this over the line.

Gina B.

Been dealing with Michelle a team leader @ West one and Amelia one of the underwriters. Both of them could not do enough to help me get a case through. Jumping on items as soon as they were uploaded, going outside of their usual processes to help get a case through leading to an offer. Amazing service and team!

Sarah R.

Nicky Agra @ West One - what would I do without him! one of the best, always keen to help and source competitive rates. Friendly, helpful and always speedy in coming back to me. He wont let you down! Thanks for being so great and building such a great relationship with us. Sarah

Warren F.

Very impressed! As a Mortgage Adviser of 16 years, it's so nice to know that there are lenders out there that really try to help you achieve a positive outcome for your client.

West One and my Account Manager James, have gone above and beyond to help me find a solution for one of my clients who were in desperate need of help.

I would definitely recommend my fellow Advisers speak to West One if they are having a tough time finding a solution for their clients.

Thanks for the great customer service James.

Alex H.

I would like to thank Seema for her support in getting an offer over the line and helping me manage expectations with the client. Its been great to talk to the underwriter directly throughout the application process. From the initial criteria call through to offer the team have all been very helpful on this residential purchase case for a client with not the easiest of circumstances.

Augusta O.

As a mortgage broker, there was a time I could not use West One. However, at present, I can confirm that they are a fast lender. They source competitively, underwriters are communicative and commercially-minded, plus response times are quick. Shoutout to brilliant BDM Nicky Agra.