Axa Travel Insurance - Redhill

Address: 106-118 Station Rd, Redhill RH1 1PR, United Kingdom.

Specialties: Insurance agency.

Opinions: This company has 11 reviews on Google My Business.
Average opinion: 1/5.

📌 Location of Axa Travel Insurance

Okay, here's a detailed description of AXA Travel Insurance, formatted as requested, aiming for a formal and helpful tone:

AXA Travel Insurance: A Detailed Overview

For travelers seeking comprehensive travel insurance, AXA Travel Insurance presents itself as a significant provider within the UK market. This agency specializes in offering a range of policies designed to protect individuals and families during their journeys. It’s important to note, however, that recent feedback suggests areas for improvement as detailed further below.

Location: AXA Travel Insurance operates from 106-118 Station Rd, Redhill RH1 1PR, United Kingdom. This address serves as the primary location for their operations.

Contact Information: Currently, AXA Travel Insurance does not publicly list a telephone number. Potential clients are directed to their website for contact details, which can be found below.

Website: [Insert Website Address Here – Currently Unavailable]

Specialties: The core business of AXA Travel Insurance is as an insurance agency, focusing specifically on providing coverage for various travel-related risks. They offer a diverse portfolio of plans.

Key Features and Coverage Offered:

Medical Coverage: A central component of their policies, offering reimbursement for medical expenses incurred during travel, including hospitalization, doctor visits, and emergency medical evacuation.
Trip Cancellation & Interruption: Provides financial protection if your trip needs to be cancelled or interrupted due to unforeseen circumstances, such as illness, injury, or natural disasters.
Lost & Delayed Baggage: Covers the cost of replacing essential items lost or delayed during your trip.
Personal Liability: Protects you financially if you are liable for injury or damage to property caused to another person or their belongings.
Adventure Activities Cover: Specific policies are available to include coverage for activities like scuba diving, skiing, and mountaineering – subject to specific terms and conditions.

Customer Opinions: AXA Travel Insurance currently has 11 reviews on Google My Business. However, the average opinion received is a disappointing 1 out of 5 stars. A significant number of reviewers have expressed concerns regarding the claims process, customer service responsiveness, and the clarity of policy terms. It's crucial for prospective clients to carefully consider these reviews before making a decision.

Additional Information of Interest: It is recommended to thoroughly review the policy wording before purchasing. Pay close attention to the exclusions, which can significantly impact the scope of coverage. Furthermore, clients are advised to contact AXA Travel Insurance directly to clarify any uncertainties regarding their specific needs and to discuss the suitability of a particular policy. Consider comparing AXA’s offerings with other reputable travel insurance providers to ensure the best possible protection.

Disclaimer: The information provided here is based on publicly available data and may be subject to change. It is essential to consult the official AXA Travel Insurance website or contact them directly for the most up-to-date information and policy details.

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Would you like me to elaborate on any specific aspect of this description, such as potential policy types or areas where clients have expressed concerns

👍 Reviews of Axa Travel Insurance

vinnie F.

1/5

Proceed with caution. It was easy & straight forward to purchase the policy through travel insurance saver, however the insurance partner, AXA, is currently putting us through an awful ordeal. A really awful and unsatisfactory customer experience during a really horrific ordeal when empathy & human decency should be at the forefront of the service provided.

Deb C.

1/5

WARNING-BEWARE-AVOID!!!
This is a warning to others so that they don’t have the problems we have had with Coverwise/AXA travel insurance. Their pre-existing conditions are not clear, providing false information. We made a claim as I was very unwell with a serious condition and could not travel. However, because I had been treated for a small rash around my mouth the previous year (2023), which cleared up after 2 days of using ointment, they are treating this as a pre-existing condition for a policy I took out with them in 2004. Please be sure to inform them if you get a spot at the end of your nose, or a bout of earache, or any minor/temporary problem as they will not honour your claim. Besides this, they are rude, speak over you, send badly/misspelt correspondence and due to the dialect and call quality it makes communication impossible. The evidence they request to support the claim is never satisfactory and each request they make for further information differs, making the whole process a shambles. Mickey Mouse, unprofessional company, steer clear for your own good. They make you believe you are travelling with peace of mind but it is the complete opposite.

amanda T.

1/5

Put in a claim 3 weeks ago and nothing. No replies to emails abd they have had all the documents required to resolve a very straightforward claim. Bought my holiday insurance through Rias but the claim is bring handled by Axa. Wish I'd known this as the reviews of Axa Travel are dreadful. Please
avoid and check they are not responsible for any part of travel insurance you may be considering buying.

Richard F.

1/5

7 months in, being threatened legal action for non payment of hospital invoice (not for much) by Austrian enforcers after ski accident, auto replies, but no action. They tell me it will take 8-12 weeks to process a claim, "we're very sorry", but they've had 30 weeks already. What a nonsense.

marilyn C.

1/5

Dreadful service.!!! Have waited for 4 months for a claims settlement.Have provided said documentation for holiday cancellation due to illness .No contact received from this company.Each time we rang we spoke to a different person who gives various excuses for the delay.This company needs to be investigated.

Dreamy R.

1/5

FRAUD COMPANY AVOID AVOID AVOID!!!

I had an extremely disappointing experience with Axa Insurance, purchased through Opodo. The customer service, especially from a representative named Karina, was shockingly poor. During a critical time when I needed to cancel my travel insurance due to personal emergencies, Karina accused me of fraud and treated my concerns with utter disrespect. This level of unprofessionalism is unacceptable, especially when dealing with sensitive issues. I expected much more from a company like Axa, and I am appalled by the lack of empathy and professionalism. I advise others to think twice before using their services if this is the standard of customer care they can expect.

Ayesha M.

1/5

Guys please avoid, don't do it for the sake of a cheaper insurance deal. I WOULD GIVE ZERO STARS. Completely rude and hung up the phone when I called about my claim and didn't even process my claim from May due to a cancellation of my holiday. They stated they had been in touch with me regarding documents I did not send to which I absolutely did and have emails for this. I have a medical sick note for the cancellation but they just look for any excuse to not pay you. A truely terrible and pathetic services, how can people behave like this its shocking! I guess I will have to get solicitors involved to get my money back, thieves!

Paul J.

1/5

Axa is linked with coverwise who i had travel insurance. As per other reviews poor customer service - delay - delay - delay and just constant asking for further details and no response for weeks if any at all. I have been waiting two months now and nothing on our claim progress. Clearly they dont pay out so the travel insurance is nothing more than a piece of paper. Astonishing a big company will operate like this.