Parsonage Barn Lane Post Office - Ringwood

Alice B.

Should never have been allowed a post office service
Terrible service with only one member of staff at any one time trying to do 2 jobs at once (not the staff members fault - just a company penny pinching and not concerned about staff security and wellbeing)
Think about the security with only one on duty. Really not safe for the staff member

Jodie E.

Often the post office is closed due to stuff shortages. Parcels go missing also, or, are t delivered here as requested. Long queues due to staff serving both the shop and the post office.

Rob S.

Used to be a great post office with long opening hours and helpful staff.

It's getting progressively worse though.
No post office at the weekends now
Closes at 5:30 even though it says 6pm on the post office website.
Often seems to have a 'back in 5 minutes' sign on the door.

So, it's virtually impossible to drop off a parcel if you work for a living.

Brit M.

The hours are not at all as listed on Google. Staff frequently put up closed signs early so a very unreliable post office to return or collect parcels to. Avoid if you can.

Diane P.

I received an email that my parcel had been delivered and was ready to collect. I waited in a very long queue while the only member of staff dealt with the post office delivery person. I showed my email and my photo id and was told after all the parcels had been searched through that my parcel was not there and there was nothing they could do and they didn’t get a delivery at the time my email had been sent so the email wasn’t correct. I left without any clue where my package of medication that I urgently needed was & by this time the queue was snaking out of the door around the cages of goods that had no staff to put on the shelves. This had taken 20 minutes.

I used the tracking app when I got home which showed my package was delivered to the Parsonage Barn Lane store and signed for by the staff member serving me BUT it was later available for collection in Verwood! I hope they have it in Verwood and they don’t send it somewhere else. Heading there for opening time tomorrow. Fingers crossed.

Because of this experience I am no longer going to order my medication online.

O R.

Lady with a short brown bob is the RUDEST women I have ever come across. She said that a parcel that is delivered in the shop will be abandoned property and is likely to be stolen by the staff and someone walking by. Absolutely disgusting and surprised she still has a job speaking to people like that. Don’t be in customer service if you don’t want to help people with their queries.

NK

Post Office almost NEVER open! Always claiming issues with their equipment or short staff!

Stuart R.

Great won £20 on a scratch card would of got 5 stars if there had of been anything in for my lunch whilst working. ie sandwiches etc terrible selection choice of either 1 prawn sandwich exp date today 🤮 or 1 chicken sandwich exp date today too 🤮 So ended up with a bag of crisps and some jaffa cakes awesome 👌 oh and a scratch card 😀