NatWest Richmond Surrey - Richmond

Wanna R. S. L.

If i could give minus 0 i would.
Please this is Richmond. People are kind and civilized, people walk happy down the road.
There Is one woman that works at the front desk. So rude. Everytime We come here this women Is so rude, not only with us but with everybody. I know people we can be a hard work sometimes, but this woman is rude to everybody everyday of the week.
There are so many people that would be so happy to have her Job.
Why do businesses and employee these type of people. She is always miserable and she Makes everybody miserable aswel.
Dhe

Spiralgold *.

Mark provided a wonderful and very supportive service to my daughter and I, when we came into the branch after her phone had been stolen and used in fraudulent activity.

He was genuinely empathic in dealing with her concerns about her account security, and made her feel much more at ease after what was a pretty upsetting situation, but also, he was able to guide her to the right actions and next steps.

I’m very glad to have met him, as in the modern world it can often be hard to find people who treat customers as human beings!

Mariya S.

This is brunch have terrible service. Employees do not know their job. They booked me an appointment online via video call. But no one called me. I am very disappointed.

英国纪实

Today ,the female duty manager at this bank branch provides extremely enthusiastic service. As a U.K resident who is not proficient in English, she is very patient and helped me resolve my issues. I am deeply moved by her assistance. I have noticed that many other customers also appreciate her service, so I want to write this review.

Harley M.

Came into the Richmond branch today to resolve some issues I had regarding my account. Kristina investigated the issue thoroughly and gave me some very useful advice. She was also very polite and acted in a very professional manner. Thank you very much Kristina!

Have Y. W. Y. H.

RE: NATWEST- GEORGE STREET- RICHMOND-UPON-THAMES.

Absolutely dismal service! Doesn't matter what time of the day you attend, they only position one person at the main counter at the back. The small counter is left empty until someone decides to pop out. There is always a hideous queue of endless people. It's so bad I actually save places for the elderly that are queuing in front of me and they take a seat until it's their turn.
I've conditioned myself to wait minimum 30 minutes and an extra 15 minutes for my banking, if I have to visit this branch.

Head office doesn't care. You can tweet them a comment and they never respond. When I action my Mums banking at Barclays Richmond, their service is so much better. There is several staff that is visible to help and the queues are never like Natwest. They have machines that will print three months worth of transactions and it will have the Barclays stamp on each printed page. It's not just the Richmond branch that has a queue problem and idol staff! Hackney Central and Hammersmith are just as bad. This makes me think that all of the Natwest banks have a problem. I would change banks but I can't be bothered with all the hassle.

Stop sending your staff with a long service history, to retire in that branch! It's like a graveyard for Natwest employees!

Naheed P.

Excellent service, didn’t wait long and we resolved our Power of Attorney and paperwork quickly and was all in place within a day. Well done NatWest team

dave P.

Open 9.30 till 4.30 this has always been a reliable, if busy bank, with friendly staff.