Velmore Post Office - Eastleigh

C C.

A lady staff does not know how to input zip code for a country there is not using zip code, even customer support her to saying you can simply put 0 on it and she still can’t process and keep saying I cannot do it because there is no zipcode.
I think you can either put up a signage say don’t send to any country not using zip code system or train up your staff properly to support your customers in need.

Tanya S.

Sadly I also found the service poor. I took ID to collect a parcel as per the requirements of Royal Mail and this was refused (email with tracking number, debit card and photo ID). So unhelpful, the parcel will be returned and I will need to reorder it.

Philip M.

They keep changing their opening times and then it’s down to whether they have Post Office trained staff. Another reason why the franchise model is not fit for purpose- the whole point of the coop and other late night retailers taking this on was to provide customers with later opening times.

Robert F.

The service here used to be very good, then the post office was moved to the tills area and now it’s really really bad and customers made to feel like an inconvenience. Service is very slow, and regularly had a debate about what the postage should be as was regularly over charged.

I don’t use it anymore and go elsewhere, very sad but

Angie T.

Always friendly welcome in this Co-op and great service at the Post Office counter too with parcels arriving at destinations speedily - thank you 😊

Steve D.

Edit.. 17/5
Bakery is back up and running. Post Office Hours are once again consistent. The que system still leaves customers frustrated and confused. Stock levels and staffing has increased.

Edit..
Still no improvements months later. No restock plan in place and for the majority item's are listed out of stock. The bakery is Closed with no information on display that it will opening again any time soon. Post Office hours are still inconsistent "changing on an hourly or daily basis".

The staff are friendly and try to assist but are clearly not being supported at the Area/Regional Management Level.

Edit..
Major staffing issues. Frequently changing hours and a confusing queuing system in place. Forwarned customers for the Cooperative will be prioritized and if your not in the correct que you'll likely be asked to que again.

With all the changes over the past year the Cooperative company has alot to answer for.

Unhappy customers and staff.. Sort it out ffs!

Emily J.

Absolutely shocking service from the staff here. Incredibly rude, especially the dark haired woman with glasses and the Scottish one. If you don’t like your job, work elsewhere. Should know how to behave in a work setting at their ages! I Have sent in a complaint to Royal Mail, who have said they will be spoken to. Such a shame for this branch as I now take my business elsewhere!

Philip T.

Literally just come out of this location. I went up to the post office counter expecting it to be open until 2 pm. Only to be told that it's closed and did so at 12:30. When I politely said the website states 2pm. I was met with a very rude shrug of the shoulders and told "Well there's no post until next year anyway!" So tomorrow I replied I was the guy with the red coat. Appreciate that times are changeable but work on your customer service perhaps.