Haverhill Post Office - Haverhill

Haverhill Post Office: A Comprehensive Guide

For individuals and businesses seeking reliable postal services and financial solutions, the Haverhill Post Office, located at 11 High St, Haverhill CB9 8AB, United Kingdom, presents a valuable resource. This establishment offers a wide range of services, combining the traditional functions of a post office with modern banking and logistical capabilities. It’s a convenient hub for everyday mail needs, financial transactions, and shipping requirements. The phone number for direct contact is 1440766916, and a detailed website can be found at postoffice.co.uk. Customers can also explore their offerings and check opening hours via this link.

Specialties offered by the Haverhill Post Office are extensive, encompassing not just standard postal services but also broader financial and logistical services. These include:

• Post Office: Core postal services such as sending letters, parcels, and managing postage.
• Bank: Providing access to banking services, including current accounts and savings options.
• Business banking service: Catering to the financial needs of businesses, offering services tailored to their specific requirements.
• Courier service: Facilitating the rapid and secure delivery of packages.
• Mailing service: Offering specialized mailing solutions for businesses.
• Shipping and mailing service: A comprehensive service covering all aspects of shipping and mailing.
• Shipping service: Providing various shipping options with different delivery times and costs.

Location and Accessibility: The post office’s strategic location at 11 High Street places it centrally within Haverhill. This makes it easily accessible for residents and businesses alike. The building itself is designed with accessibility in mind, featuring a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can readily utilize the services. Furthermore, the post office accepts a variety of payment methods, including debit cards and credit cards, providing flexibility for customers. Modern payment options also include NFC mobile payments, streamlining the transaction process.

Customer Opinions and Reviews: The Haverhill Post Office currently holds 81 reviews on Google My Business, offering valuable insights into the customer experience. The average opinion is 3.1 out of 5 stars. While the average score suggests room for improvement, numerous reviews highlight the helpfulness of the staff and the convenience of the location. A closer examination of the reviews reveals both positive feedback regarding the efficiency of services and constructive criticism concerning occasional staffing shortages or longer wait times, particularly during peak periods. It’s recommended that customers plan their visits accordingly, especially during busy times of the year.

Other Points of Interest: Beyond its core postal and banking functions, the Haverhill Post Office provides valuable delivery services, enabling customers to send and receive packages quickly and efficiently. On-site services include passport application assistance and the ability to purchase postage stamps. The post office's commitment to customer service is evident in its willingness to assist with a wide range of postal-related inquiries. The dedicated staff is trained to provide knowledgeable guidance and support, ensuring that customers have a positive experience.

Recommended Information for Visitors: When planning a visit to the Haverhill Post Office, several factors should be taken into consideration. Firstly, it's advisable to check the website for the most up-to-date opening hours, as these can vary depending on the day of the week and time of year. Secondly, customers should be prepared for potential queues, especially during peak hours. Arriving during off-peak times can significantly reduce waiting times. Thirdly, it’s beneficial to bring identification and any necessary documentation for postal transactions or banking services. Finally, customers should be aware of the range of services offered, ensuring they select the appropriate option for their needs. The post office’s commitment to serving the community makes it a vital local institution.

Contact Details Summary

👍 Reviews of Haverhill Post Office

TwistedDTM

1/5

The woman here closing the shop today needs lessons in customer service and health and safety. Walked in the shop, start looking at envelopes, suddenly all of the light in the shop turn off. We'd only been in there for maybe a minute at this point. Employee walks over and very rudely as if we've already done something wrong tells us we need to leave because they close in 2 minutes. No words were said before switching the lights off, could've just said as we walked in that they were about to close and would be no problem, but to just switch off the shop floor lights while we're still inside looking at things from the shelves is pretty stupidly rude. Not to mention if I'd tripped as I turned to leave I could definitely be going in for a compensation claim or something. Train your a bit staff better.

constantin U.

1/5

Impossible to work with. The postman leaves the cards in the door, doesn't knock, doesn't ring. I have been waiting for a signed for parcel which I needed for a birthday. Post office doesn't answer the phone, website is useless for complaints.

George O.

5/5

Would like to say a big “Thank you” to Sharron and Alison for always being professional, courteous, co operative, helpful and friendly.
Whenever I’m in the Post Office it is always so refreshing to be served by either of you.
You are both an asset and a credit to the Post Office.

Jay W.

1/5

One staff member on the 23rd of December and 20 customers in que is poor staff management, ive come to expect the same from Ben and his team, useless to say the least, whenever 2 staff members are on. I'm sure they see it as their right to gossip instead of working, 25 minutes to send a parcel is crazy!

c M.

2/5

Cashier top end is always closed! The one on the other end is rude, loud and always gossiping while there's long queues and she needs more training! Today spent 20 minutes in queue whilst she's arguing with a customer how her letters shouldn't be sent parcel force only to charge her for parcel force delivery when they were already paid for! How does this staff member not know what a scanning label looks like!?! I have been at post office before and she often needs help! usually the young girl is helping her but this was just ridiculous! I heard the girl say to say her that you're suppose to just scan the label as it's prepaid and she argued back that she didn't know! How do you not know what a label looks like!? She needs to gossip less and understand how to do her job better! No excuses to mess up something so simple

Lucy H.

1/5

How Royal Mail can justify a 2-hour window between 8-10 on the depot side is ridiculous! How can those that work day time hours ever collect their parcels without taking time off? And you can’t even collect parcels from the main post office side of the building which is open more sensible hours. Why?! Whoever thought up this system needs a reality check.

Furthermore, time I wanted to use the main post office side to post a parcel, I rushed from from work only to have someone shaking their head, mouthing ‘closed’ the other side of the locked door. At 5:22pm!!! When your opening hours are listed until 5:30, you really ought to be open until then.

Lawrence G.

1/5

dreadful service, went to renew driving licence, to be told can't do it as I've just done one? you will have to fill in the form or come back late afternoon after driving 7 miles. it's no wonder the PO in so much trouble,

MELANIE J.

1/5

I have to use regularly for work purposes. Two of the staff are very pleasant so this no reflection on them, always chat and are very polite. The other however is rude every time, she takes a pride in being unhelpful, throws paperwork back at you and pretty much sneers with delight when unable to do something. Her customer service skills are atrocious. Often the counter closed sign is put up despite a trail of customer's waiting to be served leading back out of the entrance, no apology. Add to that, I was lied to, was told system was down (without even attempting to do anything) yet miraculously a colleague went back within an hour and low and behold another member of staff was able to complete the task without an issue, and no word of any problems with their systems that day!