Family Equity Plan Ltd - Brighton

Family Equity Plan Ltd: A Comprehensive Overview

For individuals and families seeking robust financial planning solutions, Family Equity Plan Ltd presents itself as a financial institution operating from its headquarters at 16 West St, Brighton and Hove, Brighton BN1 2RE, United Kingdom. Contactable at 1273725272, and accessible via their website onefamily.com, the company offers a range of services aimed at securing a stable financial future. It’s crucial to note that recent reviews indicate a significant area for improvement, as evidenced by an average opinion of 1/5 on Google My Business. This warrants a thorough investigation before engaging with their services.

Key Features and Services

Family Equity Plan Ltd’s core competency lies in assisting clients with equity release, a process designed to unlock the value tied up in residential property for retirees. This is arguably their most prominent offering, allowing individuals to access cash without having to sell their homes. They also provide a suite of related services, including:

• Mortgage Advice: The company offers expert guidance on securing suitable mortgages, catering to diverse financial circumstances.
• Protection Insurance: They assist clients in obtaining appropriate protection insurance, safeguarding their assets and loved ones against unforeseen events.
• Savings and Investment Planning: Family Equity Plan Ltd can develop bespoke savings and investment strategies aligned with individual goals and risk tolerances.
• Pension Planning: They offer support in navigating pension options and ensuring optimal retirement income streams.

Location and Accessibility

Strategically situated in Brighton and Hove, a vibrant coastal city in East Sussex, the company’s office at 16 West St benefits from excellent transport links. Importantly, the premises are equipped with a wheelchair-accessible entrance, demonstrating a commitment to inclusivity and accessibility for all clients. This feature is particularly valuable for individuals with mobility challenges, ensuring a seamless and comfortable experience.

Recent Reviews and Customer Feedback

It’s imperative to acknowledge the concerning feedback received on Google My Business. Currently, the average opinion is a disappointing 1/5. This suggests that a substantial number of clients have experienced negative interactions or dissatisfaction with the service provided. While specific details regarding the reasons for these low ratings are not readily available without further investigation, it’s vital for prospective clients to carefully consider this information before proceeding. Common themes observed in the reviews (though limited in number) frequently cite concerns regarding communication, transparency, and perceived high fees. A deeper dive into the individual reviews is recommended to understand the nuanced nature of these complaints. The low rating requires the company to actively address these issues and implement strategies to improve client satisfaction.

Due Diligence – A Critical Recommendation

Given the unfavorable reviews, a robust period of due diligence is strongly advised. Potential clients should:

• Request Detailed Fee Schedules: Obtain a comprehensive breakdown of all charges associated with their chosen services.
• Seek Independent Financial Advice: Consider consulting with an independent financial advisor to obtain an unbiased opinion on the suitability of Family Equity Plan Ltd’s offerings.
• Check Regulatory Compliance: Verify that the company is authorized and regulated by the Financial Conduct Authority (FCA) – this can be done through the FCA’s register.
• Read Client Testimonials (Beyond Google My Business): Explore alternative sources of client testimonials and reviews to gain a broader perspective.

About OneFamily (Parent Company)

Family Equity Plan Ltd operates as part of OneFamily, a broader financial services group. OneFamily has a long-standing history in the UK and is committed to providing a range of financial products and services. However, the negative feedback surrounding Family Equity Plan Ltd necessitates careful consideration of the specific services offered and the client experience. The parent company’s reputation does not automatically guarantee the quality of service provided by its subsidiary. Financial stability and regulatory oversight are crucial factors to assess when evaluating any financial institution.

Contact Information and Resources

For further information, prospective clients can:

• Visit the company website: onefamily.com
• Call their dedicated helpline: 1273725272
• Visit their office at 16 West St, Brighton and Hove, Brighton BN1 2RE

Disclaimer: The information provided here is for general guidance only and does not constitute financial advice. It is essential to consult with a qualified financial advisor to discuss your individual circumstances and determine the most appropriate course of action. The negative reviews mentioned should be treated as a significant warning sign and require thorough investigation before engaging with Family Equity Plan Ltd.

👍 Reviews of Family Equity Plan Ltd

Leigh A.

1/5

Been paying into this investment monkey for years. Decided to look up valu as it's been years since I heard from them. No online account exists, my email is apparently invalid when I try and log on and absolutely no way to contact them. Can't login online and their phone number just ends the call after circa 10 rings. No other way to contact. Very worried now. Been trying to get hold of them for several days.

Chris H.

1/5

A truly appalling financial institution. Moved my special needs son's account here a couple of years ago under the pretence that I could get easy access when he was 18 (as he doesn't have mental capacity). Firstly they 'lost' all the transfer money (should have been the warning signal); when this was 'found' they 'only' invest it in risky investments - wouldn't offer a regular interest ISA. Fast forward 2 years the sum has dropped by over £2.5K and I still can't get access (2 months after he is 18). Parents of disabled children avoid this bank at all costs (in fact parents of all children!). Just read the Sunday Times Money section if you don't believe me - they charge one of the highest management fees for investment strategy that quite frankly a clown would do better. Avoid!

Harjit J. (.

1/5

OneFamily offer very poor customer services. Demanding you write in rather than action electronic communications and then taking weeks to respond. I would not recommend to anyone.

OMZUK

1/5

Started recieving calls from these this morning after reading these reviews I won’t be answering the phone

Helen M.

1/5

I agree with previous review- very unhelpful. They persuaded elderly lady to take out unnecessary policies- unethical too!

Robert S.

1/5

Receiving cold calls from this company. Avoid.