HSBC Weybridge - Weybridge

HSBC Weybridge: A Comprehensive Overview

HSBC Weybridge, strategically located at Address: Church St, Weybridge KT13 8DF, United Kingdom, stands as a prominent Financial Institution offering a comprehensive suite of banking services. Accessible via telephone at Phone: 3457404404 and detailed information can be found on their website: Website: hsbc.co.uk. This branch caters to a diverse clientele, encompassing both individual and business needs, and is recognized for its commitment to accessibility and inclusive practices.

Specialties and Services Offered

HSBC Weybridge specializes in various banking sectors, including Bank operations, Business banking service, Investment bank services, and Savings bank provisions. Customers can expect a full range of core banking services such as account management, deposits, withdrawals, and international transfers. Specifically for businesses, HSBC Weybridge provides tailored financial solutions designed to support growth and operational efficiency. These may include business accounts, lending facilities, cash management services, and trade finance options. The investment banking arm assists clients with wealth management, portfolio management, and access to investment products. Furthermore, the branch offers a robust savings program, allowing customers to securely grow their funds and plan for the future. They are committed to providing personalized advice to help customers achieve their financial goals.

Location and Accessibility

The branch’s location at Church Street in Weybridge is designed for convenience, providing easy access for local residents and businesses. A key aspect of HSBC’s commitment to inclusivity is the branch’s significant accessibility features. Other points of interest include:

• Wheelchair-accessible entrance: Ensuring seamless entry for individuals using wheelchairs or other mobility aids.
• Wheelchair-accessible seating: Designated seating areas are available to accommodate customers requiring wheelchair access.
• Wheelchair-accessible car park: Convenient parking spaces are provided for customers with mobility challenges.
• Wheelchair-accessible toilet: A fully accessible restroom is available for customer comfort and convenience.

Beyond physical accessibility, HSBC Weybridge is dedicated to providing Language assistance, ensuring that customers from diverse linguistic backgrounds can receive clear and effective support. The branch is also recognized as an LGBTQ+ friendly and Transgender safe space, fostering a welcoming and inclusive environment for all patrons.

Customer Feedback and Reputation

HSBC Weybridge currently has 51 reviews on Google My Business, reflecting a significant level of customer engagement. While the Average opinion is 2.7/5, it’s important to acknowledge that this reflects a range of experiences. Many customers highlight positive interactions with staff members, particularly individuals like Dawn, who are praised for their knowledge, helpfulness, and friendly demeanor. These interactions frequently contribute to a feeling of satisfaction and trust in the bank’s services. The branch’s ability to assist with opening savings accounts and providing guidance on account operations is consistently mentioned as a key strength. However, some feedback suggests areas for improvement regarding efficiency and responsiveness to customer inquiries. Overall, the branch demonstrates a commitment to customer service, although continuous efforts are needed to address and improve upon the feedback received.

Contact Information and Further Details

For immediate assistance, customers can utilize the phone number provided: Phone: 3457404404. Detailed information about HSBC’s services, policies, and contact details can be accessed through their website: Website: hsbc.co.uk. The branch's commitment to accessibility extends beyond physical features to encompass a welcoming and supportive environment for all customers. HSBC Weybridge strives to be a reliable partner in helping individuals and businesses manage their finances effectively and achieve their financial aspirations.

👍 Reviews of HSBC Weybridge

Tanushree U.

5/5

I visited the bank today for a bunch of things to learn about operating my account. I have used the app always and have not needed much of the other things. Happy to report that the experience was a delight and Dawn at the desk was lovely and very knowledgeable. She also helped open a savings account for me. Thanks!

Brian M.

5/5

Team of really helpful people. John Baldwin is excellent at sorting financial needs. Dawn, Janet & Teresa have all been really helpful with other banking stuff. Even when the town had other banks this branch of HSBC has always been the best. Well done to the broader company for supporting the local community.

Hashini &. A. D. S.

5/5

We had an amazing experience at HSBC Weybridge! It was our second day here, and we visited the branch to open a bank account. Renz, the manager, was truly exceptional—one of the sweetest, most supportive, and friendliest people we’ve met. His professionalism and kindness made the whole process smooth and stress-free. Plus, his team was just as wonderful—pleasant, helpful, and welcoming. Highly recommend this branch!

Suzanne H.

5/5

Helen Young has provided outstanding service over the last 2 years. She is very fast to respond and action our requests. But more importantly she is very proactive - a number of times she has looked out for our best interests and provided a better course of action. Can not recommend her highly enough.

Laurynas V.

1/5

I had a frustrating experience at this bank branch. I visited yesterday to deposit a check that was in my personal name, and I also mentioned I have a business account. I specifically asked the staff member how I should deposit the check, and she told me to deposit it into my business account. I followed her advice, but the deposit was rejected because the check was not made out to my business — it was clearly in my name.

As a result, I had to return today and redo the entire process to deposit it into my personal account, which should have been done from the start. This caused an unnecessary waste of time and effort.

The issue here is not the system — it’s the lack of proper knowledge from the staff. They should be trained to understand the difference between business and personal deposits, especially when the name on the check clearly matters.

I hope this feedback helps improve training and customer service at this branch.

Ken L.

5/5

Best experience of any HSBC branch in UK.

We have had issues with our account for quite a while. Since we are not living in the UK anymore, it is quite a hassle for us to actually visit a branch. When we finally arranged to visit the branch in Hayes in January, it was such a disaster I felt compelled to call the HSBC hotline to complain.

The Weybridge branch was a completely opposite experience. We arrived the day before Good Friday with no appointment because we basically gave up on following up on the issue. Instead we only asked to swap some old notes. The lady at the counter recognised our problem and offered to have the manager help us personally. After only a few minutes, we were greeted with the very friendly and helpful manager who understood our problem completely and had our problem resolved in minutes - the same problem no other HSBC contact could solve for almost a year, all the hotline calls or even fancier and bigger branches. Kudo to Mr. Renz David.

Delighted to still find such branch with qualified and motivated employees serving the real customer needs.

Lizzie C.

5/5

Got redirected In-branch to deal with a Pension trust, which isn't usually done in branch but the staff were very helpful and accommodating of a rather odd situation. Offered some nice advise on the side and saw branch staff volunteering to help those in a long line deal with their transactions on the machines in the branch.

Laura M.

5/5

Just wanted to say, all the lovely ladies that work in Weybridge HSBC , are amazing, very helpful with all aspects of banking, may the bank stay open, thank you so much for your service