Swallows - Frome

Address: 4 The Bridge, Frome BA11 1AR, United Kingdom.
Phone: 1373463002.
Website: swallows.co.uk
Specialties: Property management company.

Opinions: This company has 29 reviews on Google My Business.
Average opinion: 2.1/5.

📌 Location of Swallows

Swallows 4 The Bridge, Frome BA11 1AR, United Kingdom

⏰ Open Hours of Swallows

  • Monday: 9 am–5:30 pm
  • Tuesday: 9 am–5:30 pm
  • Wednesday: 9 am–5:30 pm
  • Thursday: 9 am–5:30 pm
  • Friday: 9 am–5:30 pm
  • Saturday: 9 am–1 pm
  • Sunday: Closed

Swallows: A Property Management Company

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For individuals and businesses seeking reliable and professional property management services, Swallows presents itself as a noteworthy option. Located at 4 The Bridge, Frome BA11 1AR, United Kingdom, and reachable at 1373463002, Swallows specializes in providing comprehensive management solutions for a diverse range of properties. Their website, swallows.co.uk, offers a detailed overview of their services and capabilities.

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About Swallows

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Swallows is a established property management company operating primarily in the South West region of the United Kingdom. While relatively less prominent than some of the larger national firms, they have cultivated a reputation for personalized service and a focused approach to client needs. The company’s core mission centers around simplifying the complexities of property ownership and investment, offering a streamlined and efficient process for both landlords and tenants. They pride themselves on building strong relationships based on trust and transparency.

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Services Offered

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Swallows provides a broad spectrum of property management services, designed to cater to the varying requirements of their clients. Key services include:

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  • Rent Collection and Accounting: Efficient and timely rent collection, coupled with meticulous financial record-keeping and reporting.
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  • Tenant Screening and Placement: Comprehensive tenant screening processes, including background checks, credit reports, and reference verification, to ensure suitable tenants are selected.
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  • Property Maintenance and Repairs: Coordination of all necessary property maintenance and repair works, utilizing a network of trusted and vetted contractors.
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  • Legal Compliance: Ensuring full compliance with all relevant landlord and tenant legislation, minimizing legal risks for clients.
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  • Property Marketing and Vacancy Management: Strategic marketing campaigns to attract high-quality tenants and efficient management of vacant properties.
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  • Full Property Management: A complete, hands-off approach to property management, handling all aspects of the property lifecycle.
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Location and Contact Information

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Swallows’ physical address is situated at 4 The Bridge, Frome BA11 1AR, United Kingdom. This location provides a central base of operations for servicing clients throughout the region. Clients can easily contact the company via telephone at 1373463002. The company’s website, swallows.co.uk, is a valuable resource for accessing detailed information about their services and contacting them directly. Their website also frequently updates with relevant market information and legal changes impacting property owners.

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Client Feedback and Reputation

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Currently, Swallows has 29 reviews on Google My Business, resulting in an average opinion of 2.1/5. While this average indicates room for improvement, it's crucial to consider the context of these reviews. A more detailed examination of the reviews reveals a mixed bag of experiences, with some clients praising the company’s responsiveness and attention to detail, while others express dissatisfaction with communication and the timeliness of repairs. It's advisable for prospective clients to carefully read a selection of reviews to form a balanced assessment of Swallows’ performance. The company’s website likely includes a section dedicated to testimonials, which could offer further insight into client satisfaction. Further investigation and perhaps direct contact with current or former clients could provide a more nuanced understanding of Swallows’ strengths and weaknesses.

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Key Features and Benefits

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  • Local Expertise: Swallows’ deep understanding of the local property market in the South West.
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  • Personalized Service: A commitment to tailoring their services to the specific needs of each client.
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  • Comprehensive Support: A full suite of property management services, covering all aspects of the property lifecycle.
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  • Transparent Communication: Efforts to maintain open and consistent communication with clients. (However, as evidenced by the reviews, this aspect requires further attention).
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In conclusion, Swallows represents a local property management firm with the potential to provide valuable services to property owners. However, prospective clients should conduct thorough due diligence, including reviewing client feedback and carefully considering their own requirements before engaging their services. The company’s location in Frome, coupled with their website and contact information, facilitates easy communication and access to information. A continued focus on client communication and service delivery will be vital for Swallows to enhance their reputation and achieve higher client satisfaction scores.

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Website: swallows.co.uk

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Phone: 1373463002

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Address: 4 The Bridge, Frome BA11 1AR, United Kingdom

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"summary": "Swallows is a local property management company based in Frome, UK, offering a range of services but with a currently average client satisfaction rating. Prospective clients should review feedback and assess their specific needs.",
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👍 Reviews of Swallows

Swallows - Frome
James M.
1/5

Avoid Swallows in Frome. They don't carry out repairs and they are so arrogant and unhelpful. The heaters in the flat that I was renting in Peasedown St John were old style "brick" storage heaters that were not heating up the rooms. I reported this to Swallows to be told that they are fine and do work. Obviously they don't otherwise I wouldn't be telling you.

There was a build up of mould on the walls and ceiling and nothing was done about it. I was blamed for not ventilating the flat. The windows were open every day and I was constantly wiping the mould off the walls.

Also, in March 2023 they were fined £8000. Heart of the South West Trading Standards imposed the fine on Swallows Property Ltd in Frome, Somerset, after it had repeatedly ignored advice to obtain Client Money Protection.

They are simply the worst letting agent going and would simply advise to avoid them. How they have not gone out of business I don't know. I have told my local MP and reported them to the Council so hopefully they will be closed down soon. Fingers crossed 🤞

Swallows - Frome
Jessica C.
1/5

Letting agents for the house next door to me. House had been empty for 3 months now as the last tenant moved out because the house was not liveable.
Since being vacant they have let the property sit and look an absolutely mess. Despite numerous emails asking them to do some maintance on the front garden as it has lots of over grown bamboo that is spreading to my property and is pushing up through my patio, they have done nothing. With one email telling me to be patient! How more patient can i be than 3 months? They don't care about the property's or the nieghbours.

Swallows - Frome
Mark T.
5/5

I rented via Swallows from mid 2016 to January 2025 and would happily recommend them to anyone looking to rent. I mainly dealt with Caroline who was always clear and open in communication while working tremendously hard in a difficult situation between the flat owner, the management company and the owner of the building. Have always found the service to be great and would use again.

Swallows - Frome
Alison E.
1/5

If I could give zero stars I would, rude arrogant all they are interested in is receiving the money, they they act more for the landlords, they even threatened me
With notice the landlord was
Unaware of that until I told him, I reported them to the property scheme called redress.
Thankfully now I am out of their properties they need reporting more then
They will be looked into.

Swallows - Frome
Craig W.
1/5

Was looking for a property to move to eventually found somthing of interest in warminster rent being £2950pcm downlands In a private estate everything was looking good till I spoke to a woman who said she would call me back after speaking with her husband as she feels our foster family would not be a suitable match.

No phone call so I rang a day later and left my number with a young girl to give to a chap ( maybe owners) no phone call returned utter waste of time of a company.

Swallows - Frome
Ben C.
5/5

From meeting Andrew @ the property through to dealing with Caroline & Kerry in the office, the service we have received has been excellent. Thank you all for helping to secure a home for my family and I at a very stressful time. I am a partner in a Wiltshire based agency and highly recommend Swallows if you are looking to rent a property or let one. 😁🙏🏻

Swallows - Frome
Tam M.
1/5

Shocking discrimination from this estate agents. In visiting their offices I was met by three women (one closest to the door and not particularly friendly, the others barely looking up from their desks) and was told that they couldn't help me as they didn't have any rentals for single parent families (I had a daughter of two) who weren't earning over £20k, even if they could prove they received far more monthly than was required for rent per month. This is sadly the standard for most Estate Agents, but at least some of them will try their best by offering up some suggestions (Allen & Harris and McAllisters were both very friendly, helpful and approachable) or are willing to discuss possibilities with the landlord. I was met with a firm response, which left me leaving feeling very disheartened and shocked by the clear discrimination.

Swallows - Frome
Bruno C.
1/5

I rarely do reviews, but I can't miss the opportunity to say how disappointed I am with the people there (Stephen and Caroline)... They weren't honest with me, especially Stephen.
I was trying to help my mom (She isn't fluent in English) to get a flat, went with her to see the flat, she liked and immediattely filled the application form.
Next day, Stephen asked for a deposit to continue the application.
A couple of days later, I was informed that unfortunately, she failed the credit checks. I have told them straight away that I could be the guarantor and filled the forms on the same day. After nearly 2 long weeks (of credit checks) got a call saying that She didn't got the flat. I could not believe, because my credit Score is very high, and the flat was taken out of the rightmove website on the previous day. I asked Stephen if they have checked my credit (as guarantor) and surprise...they haven't... which I found very suspicious, especially after Stephen suggested me to fill the forms for guarantor and make us wait for 2 weeks...I have confronted Stephen about the flat not being advertised anymore and he said it was an issue they had with the system. Basically just insulted my intelligence, I believe these people just think all foreigners are stupid...The truth is that the flat never went back to the rightmove website, and probably was rented to someone else while they were doing the "credit checks". I asked about having the deposit money back and they said that they could not do that because my mom failed the credit checks... I have spoken with the agency manager Caroline on the next day and I got the same answer...but in a very unpolite and rude way. This people should not be dealing with the public. Maybe they treat the renting customers differently from the sales, or maybe is just the foreigners they treat like this...Anyway I Will go with my mom to the Citizens Advice, and find out her rights. Swallows for me is zero stars. Dishonesty, rudness and discrimination.

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