Finance Compass

ATL Money - London

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: ATL House, 128 Peckham Hill St, London SE15 5JT, United Kingdom.
Phone: 2031378850.
Website: atlmoney.com
Specialties: Money transfer service, Mobile money agent, Money order service.

Opinions: This company has 271 reviews on Google My Business.
Average opinion: 4.4/5.

📌 Location of ATL Money

ATL Money ATL House, 128 Peckham Hill St, London SE15 5JT, United Kingdom
☎️2031378850

⏰ Open Hours of ATL Money

  • Monday: 9 am–7 pm
  • Tuesday: 9 am–7 pm
  • Wednesday: 9 am–7 pm
  • Thursday: 9 am–7 pm
  • Friday: 9 am–7 pm
  • Saturday: 9 am–6 pm
  • Sunday: 11 am–5 pm

Introduction to ATL Money

ATL Money, situated in the heart of London, is a renowned financial services provider that specializes in money transfer, mobile money, and money order services. With a robust reputation built over time, ATL Money has become a trusted name for those seeking reliable and efficient solutions to their financial needs. This article provides a comprehensive guide to ATL Money, delving into its main services, location, unique features, practical information, and customer reviews.

Main Services

  • Money Transfer Service: ATL Money offers a swift and secure money transfer service, enabling customers to send funds to over 200 countries and territories worldwide. They partner with major money transfer operators to ensure competitive exchange rates and low transfer fees.
  • Mobile Money Agent: As a mobile money agent, ATL Money allows customers to deposit, withdraw, and transfer funds using their mobile phones. This service is particularly convenient for those who prefer cashless transactions or have limited access to banking facilities.
  • Money Order Service: ATL Money also provides money order services, allowing customers to purchase money orders for cash, which can then be cashed or deposited into a bank account. This service is useful for those who need to send money but prefer not to use a bank account or credit card.

Location and Access

ATL Money is conveniently located at ATL House, 128 Peckham Hill Street, London SE15 5JT, United Kingdom. Situated in the vibrant Peckham neighborhood, the store is easily accessible by various transportation modes:

  • Bus: Several bus routes stop nearby, including the 12, 36, 63, 381, and N36.
  • Tube: The nearest tube station is Peckham Rye (Overground), which is a 10-minute walk away.
  • Train: Peckham Rye station also serves national rail services.
  • Car: There is on-street parking available in the surrounding area.

Featured Characteristics

ATL Money stands out with several unique features that set it apart from its competitors:

  • Expertise: The team at ATL Money comprises knowledgeable professionals who can provide guidance on the most cost-effective way to send money, based on the recipient's location and currency.
  • Security: ATL Money prioritizes the security of its customers' transactions, implementing robust measures to protect their personal and financial information.
  • Multilingual Support: To cater to London's diverse population, ATL Money offers support in multiple languages, including English, Spanish, French, Arabic, and Urdu.
  • 24/7 Online Tracking: Customers can track their money transfers in real-time, 24/7, using the online tracking tool provided by ATL Money's partners.

Practical Information

To ensure a seamless experience, here's some practical information about ATL Money:

  • Operating Hours: The store is open Monday to Saturday, from 9:00 AM to 6:00 PM. However, the opening hours may be subject to change, so it's always a good idea to check their website or give them a call before visiting.
  • Accepted ID Types: Customers are required to provide a valid ID, such as a passport or driver's license, when conducting a money transfer or purchasing a money order. The ID must match the name on the transfer or money order.
  • Maximum Transfer Limits: The maximum transfer limit may vary depending on the recipient's country and the transfer method used. Customers can contact ATL Money for more information on specific limits.

Customer Reviews and Positive Aspects

ATL Money has an impressive 4.4/5 average rating on Google My Business, with 271 reviews. Customers have praised the company for its:

  • Excellent Customer Service: Many customers commend the friendly, helpful, and efficient service they receive from the staff at ATL Money.
  • Competitive Rates: Several customers mention that they find the exchange rates and transfer fees at ATL Money to be competitive compared to other money transfer services.
  • Convenience: Customers appreciate the convenience of ATL Money's location, operating hours, and the wide range of services offered.
  • Speed and Reliability: Many customers report that their money transfers were processed quickly and received by the recipient without any issues.

ATL Money's strong customer reviews serve as a testament to the company's commitment to providing exceptional service and value to its customers. Whether you're sending money to family abroad, paying a bill, or need to purchase a money order, ATL Money's extensive range of services and convenient location make it an excellent choice for your financial needs.

👍 Reviews of ATL Money

ATL Money - London
Faye P.
1/5

DO NOT USE THIS COMPANY THEY ARE AWFUL.

I have been registered with ATL for more than 6 years. At first for a couple of years the service was operating relatively well with a few errors. I believe in giving chances because when the system is operating well it is a good service. However I have encountered too many very very serious problems with this company over the past 4 years so much so I decided to go elsewhere prior. I was contacted by their customer service and I thought I would give them the benefit of doubt for a second time. The pattern was even worst than when I decided to depart from their service. As usual for a few couple of transactions it is good then the tide will turn in a bad way. Lately in March I had an urgent matter to deal with and I had to send funds quickly for it to be paid on said day. I was informed that the system is down and they will ring back and it will be sorted. The information they communicated was sent to the company with regards to payment to inform them its not my fault and although I was given time based on what was communicated it never materialised. As a result I was Penalised with a £500.00 fine .

I tried again in April 3 weeks ago to send again and the same pattern of events regarding technicalities again even worst an issue. During that time an email was sent to the CEO or customer service to no avail. They would not respond whilst I am incurring fines again this time a fine of £!k was levied if I did not pay on time that is my contractual agreement. I demanded my money back which was REFUSED. I contacted them by email on the matter and I was ignored and continued to be ignored. They felt they can cause problems and customer should accept it.

We are aware that systems can go wrong but its the BAD attitude and incompetence of the Company and its staff. They are not prepared to accept their wrongs they just blatantly blank ones emails and telephone calls.

When I was informed of their temporary issues I had asked to be reimbursed as I would then try another company I was reassured it will be fixed and there was no need. They then decided not to take calls when it was found to be not as they communicated.

I could go on but I do not have the time. The above should give the general consensus of ATL. They are awful and I have given them enough Trials. If they want to compete they need to be professional and REFUND customers money when it is requested when they are the ones who have got the problem therefore customers can try elsewhere.

Its not hard to REFUND a customer's money. But they felt they had a right to hold on.

I hve gone elsewhere now never to return. 1 Review is much too high for them they should be given "(0")

ATL Money - London
Mary Y. A.
5/5

Such an impressive service. Sending money outside one's home country made easy and swift, OUTSTANDING performance I hope and wish services will be like this all the time. Thanks for such a wonderful service ATL Money Transfer.

ATL Money - London
Navid G.
1/5

It was a very pleasant experience. They care about customer and it was very fast and easy

It was very good but after changing fee cost, it is not worth it anymore, they take 17 pounds for only 600. This is ridiculous. I changed my star from 5 to 1

ATL Money - London
Agnes A.
1/5

I am pretty sure all these reviews are from fake accounts or paid reviews. DO NOT USE THEM. They are fraud! They told me my payment didn’t go through and i called their own bank and provided transaction id and they confirmed the payment was successful. Thieves. Their WhatsApp chat line, the guy doesn’t even reply anymore because i was on to them.

Update: he replied but only because i left a bad review. They said they’ll refund.

ATL Money - London
Mike J.
1/5

I am giving a 1 star rating only because I can't rate it any lower.

I do not usually write reviews about businesses but this is so that I can not just carry on with my day.

I have made a transaction with them since the 4th of April, today is the 20th and yet the transaction have not gone through.
I went through identification checking, bank checking and all... still the money has not been paid out. If it was a life or death situation I was facing and God only knows how many of us out here encounter this on a daily basis, I would have been in a horrible situation.

MANY times I have contacted customer service about this issue and I still receive the same EXACT reply (see attached image). It feels automated as if they do not take the least care in the world to check exactly what is the issue and deliver an adapted response.

I talked to one of their customer service assistant online today and I cannot start to tell about their lack of professionalism. They write their replies as if they are texting to friends or something.

I SERIOUSLY would not encourage anyone to deal with this company.

Hope this helps someone

ATL Money - London
Paul J.
1/5

They are really Fraudstars, i sent money through them since 24th of Dec2024 , they didnt deliver the money and have refused to reply me

ATL Money - London
Ash Z.
5/5

Fabulous services even on weekends and bank holidays, We had a great experience with ATL company , your customer service rep Mr Ali was excellent! All our questions were answered promptly and they were patient during our process. I would highly recommend anyone interested.

ATL Money - London
Dee B. (. H. E.
1/5

Watch out with this company, my 84 years old mother send money to Ghana through this company for a funeral. She made a mistake with one of the numbers. ATL are saying the money was paid out even though whom ever they pay my mum's £200 to doesn't match the name that my mum provided when she did the transaction.
I tried to speak to someone here at their UK branch, the person was rude and unhelpful. This company is very unprofessional. Don't waste your time and money.

Dee.
This matter has now been resolved to my satisfaction. On the 26th May 2022
Dee Black

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