NatWest Newport Isle of Wight - Newport

NatWest Newport Isle of Wight: Comprehensive Overview

Introduction

Situated in the heart of Newport, Isle of Wight, NatWest offers a full range of banking services to both personal and business customers. This branch, located at 107 St James' Square, is committed to providing exceptional service tailored to the unique needs of its community.

Main Services

• Personal Banking: NatWest offers a variety of personal banking services including everyday, reward, student, and joint bank accounts, as well as overdraft facilities and MyRewards program.
• Premier Banking: For customers with a minimum balance, Premier Banking provides exclusive benefits such as a dedicated relationship manager and access to private banking services.
• Business Banking: NatWest caters to businesses of all sizes, offering a range of services including business bank accounts, loans, and financial planning.
• Corporates & Institutions: This branch serves the needs of large corporations and institutions, providing tailored solutions and expert guidance.
• Special Services: NatWest Newport Isle of Wight also offers services such as mortgage advice, insurance, and investment solutions.

Location and Access

The branch is located in the historic St James' Square, within walking distance of Newport's town center and local amenities. There is a wheelchair-accessible entrance and a wheelchair-accessible car park available for customers.

Featured Characteristics

• Accessibility: NatWest Newport Isle of Wight is committed to providing services to all customers. They offer specialized assistance to those with disabilities, elderly customers, or those who find using their services difficult.
• Community Involvement: The branch actively engages with the local community, participating in local events and initiatives to support the Isle of Wight.
• ATM Services: A cash machine is available on-site for customer use.

Practical Information

• Opening Hours: Monday to Friday: 9:00 AM - 4:30 PM, Saturday: 9:00 AM - 12:00 PM. Closed on Sundays and bank holidays.
• Nearby Transportation: Newport Bus Station is approximately 5 minutes away by car, offering services to various locations across the Isle of Wight. Newport Quay, served by Southern Vectis bus services, is also nearby.
• Parking: Wheelchair-accessible parking is available on-site. Additional parking can be found at nearby public car parks, such as St James' Street Car Park.

Customer Reviews: A Positive Aspect

One customer praises the staff at NatWest, specifically mentioning Julie, for making their banking experience pleasant and easy. This testimonial highlights the branch's commitment to providing exceptional customer service, with staff going the extra mile to ensure customer satisfaction.

With an average opinion rating of 3/5 from 31 reviews on Google My Business, NatWest Newport Isle of Wight receives praise for its accessible location, helpful staff, and wide range of services. Customers appreciate the branch's efforts to accommodate their unique banking needs and provide personalized assistance.

NatWest Newport Isle of Wight offers a comprehensive suite of banking services tailored to the needs of its diverse customer base. With a commitment to accessibility, community involvement, and exceptional customer service, this branch is an invaluable resource for both personal and business customers on the Isle of Wight.

👍 Reviews of NatWest Newport Isle of Wight

PizzaPonyPA

1/5

Rude staff had an unpleasant experience with one of the staff, so glad I joined a proper bank, avoid this bank like the bubonic plague!!!!!! They need more staff behind the booths unlike having staff asking can they help in line and be rude!!!!

Garron M.

5/5

The people at NatWest were very nice especially Julie who really made my experience very pleasant and easy 🙂

Amanda A.

1/5

Parked for the 3rd time this week and every time I had to go into the banking app to verify my payment for the parking. Very annoying. I need to change banks!

Natasha A.

5/5

A really refreshing and cheerful bank visit !! Served by Mr Grant... He was polite , extremely professional and made me feel comfortable, other banks are so casual and can be much too familiar !

paul L.

1/5

Queued for 20-30mins for a rubbish service, will now be moving my bank account else where - would recommend other people to do the same. No wonder NatWest are lagging towards the bottom of the banking league tables.
Went over the road to another bank, what a total contrast

Harvey D.

4/5

Queues can be long in peak hours. Had ATMs fail on me in the past however resolved quickly and efficiently by a member of the staff. Staff are approachable yet professional. Services provided are useful.

Jason S.

1/5

Reporting on behalf of my mum, who isn't tech savvy.

Long story short:

Was told she can't change the name on her account without birth certificate or deed poll, despite having photo ID, and divorce papers showing the change in her name.
Also having been told previously that divorce papers would suffice.

Went to Santander, and they were able to change her name without issue.

This is one of many negative experiences my mum has told me about while dealing with this particular branch.

C

1/5

Only ever one cashier serving, while other staff stand around ideal, line walking asking if they can help. Yes, get on a till and start serving!. This practice continually creates long queues and extended wait times. worst bank in Newport!