NatWest Chelmsford - Chelmsford

NatWest Chelmsford: Comprehensive Guide to Services, Accessibility, and Customer Reviews

NatWest, a prominent high street bank in the United Kingdom, operates a branch in the heart of Chelmsford, Essex. This comprehensive guide provides a detailed overview of the services, location, accessibility, and customer reviews of NatWest Chelmsford.

Main Services

• Banking Services: NatWest Chelmsford offers a wide range of banking services for both personal and business customers. These include:
  • Personal Banking: Everyday, Reward, Student, Child & Teen, and Joint bank accounts.
  • Business Banking: Business, Premier, and Corporate banking services.
  • Premier Banking: Dedicated relationship managers for high net worth individuals.
• Overdrafts: Customers can apply for an overdraft facility to temporarily borrow more than their account balance.
• MyRewards: A loyalty program that offers cashback, vouchers, and experiences to eligible customers.
• ATM Services: A 24/7 ATM is available for customers to withdraw cash, check balances, and deposit funds.

Location and Access

NatWest Chelmsford is situated in a prime location on 5 High Street, Chelmsford CM1 1FZ, United Kingdom. The branch is close to several popular attractions, such as Chelmsford Cathedral and the Civic Theatre. The nearest bus stops are 'High Street (CM1 1FH)' and 'Chelmsford, High Street (CM1 1EU)', served by various bus routes. The closest train station is Chelmsford Railway Station, approximately a 10-minute walk away.

Parking options near the branch include:

• High Street Multi-Storey Car Park (approx. 2-min walk)
• Bond Street Car Park (approx. 5-min walk)

Featured Characteristics

• Wheelchair-accessible entrance: NatWest Chelmsford has a wheelchair-accessible entrance, ensuring that all customers can access the branch.
• Special assistance: The branch offers special assistance to customers with disabilities, the elderly, or those facing difficulties using their services. Staff are trained to make reasonable adjustments to suit individual needs.
• Activities for kids: The branch provides activities for children, making banking visits more enjoyable for families.

Practical Information

• Opening hours:
  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed
• Contact information:
  • Phone: 3457888444
  • Website: locator.natwest.com

Positive Aspects from Customer Reviews

With an average rating of 3.4/5 from 34 reviews on Google My Business, NatWest Chelmsford receives praise for several aspects of its service:

• Professional and friendly staff: Customers appreciate the helpful and patient approach from employees, such as Joanna and the branch manager.
• Efficient service: Some customers mention that they were able to complete their banking tasks quickly, with minimal waiting times.
• Family-friendly environment: The branch's activities for kids and open entryway create a welcoming atmosphere for families.

NatWest Chelmsford offers a wide range of banking services, ensuring accessibility and convenience for its customers. The branch's central location, wheelchair-accessible entrance, and special assistance for those in need further enhance its appeal. Positive customer reviews highlight the professionalism and efficiency of the staff, making NatWest Chelmsford a reliable choice for banking needs in Chelmsford.

👍 Reviews of NatWest Chelmsford

Christopher J.

5/5

Had great service and help in the branch with chaps payments with my executors account. Professional, calm and friendly, many thanks to Joanna and the Manager. Highly recommend.

Daniella K.

5/5

Nice and open entryway. Activities for kids and good customer service. No long queue.

Alfie J. P.

1/5

Unhelpful and couldn't be bothered to help...

All I wanted was a print out of my lady three months statements as I keep having problems with my online banking. The young chap behind the counter services just couldn't be bothered. It was as if I was asking him to unlock the vault to the bank of England. I got 5 minutes of strop teenager syndrome... oh can't you just download it yourself? It won't be the same if I print it. Can't I just print the first page? Oh it will print on both sides. I hate to think if I actually had a real problem...I wouldn't mind but they only work half days and their 'machines' and online systems never work properly.

Marcus M.

1/5

Called the bank and been told I could open a joint account in the branch. Went to the branch and was told that I can only open an account online!! Very poor service for a bank that has a street branch!! I am very disappointed with this bank. Made two people lose a lot of time for nothing. By the way, after a long process online, a month is gone and the joint account doesn’t come up and I don’t even get an email back about it. They cut on staff and services for the sake of profit forgetting that the service is why they exist for in the first place!

Dararat

5/5

We moved to UK in 2018 and was looking to open the bank account. After a few considerations and we took a chance and went with Natwest. The bank assigned us to Ms Ceri Lewis to help facilitated us. We managed to get the bank accounts opened very quickly onced we arrived UK via the appointment made before we arrived.
We were looking for the simple bank account, just debit and credit card, minimum fee. Ceri was very nice and proposed us the products to fit our needs.
Natwest really meet and exceed our expectations. With the free accounts you already have all the services, no fee at all except when you use the debit card aboard which it clearly informed. The transactions using web is fantastic, there also the BOT to help with all the issues. I found them very useful and they transferred us to the real agent quickly when needed.
5 stars!

Chris J.

5/5

Staff were very friendly, polite and professional. I was seen quickly during a busy time of day and the bank was clean and fresh. An all round very pleasant experience.

alan T.

1/5

The counter service at Chelmsford is not available to personal customers on a Saturday. There are two websites accessible from the internet, one says this but the other does not. Waste of a couple of hours this morning.

Allan H.

4/5

This is a very open environment with separate areas for more private conversations, que times have never been a problem & generally their is a member of staff floating around to help guide you to the right area