ACT Property - Cobham

Lola V.

We use ACT often and can confirm they are highly reliable. Kevin always goes the extra mile, which we appreciate. All the clerks are efficient and helpful.

Kyle P.

Highly recommend and super professional. We Used ACT last month on a property and also recommended to a friend a few days later who also shared a positive experience.
Thanks

Osbornes E. A.

We have used ACT for many years and find the inventories of very good quality compared to other companies used in the past. We would recommend to fellow professionals alike. Alex and the team are always very accommodating last minute appointments should we need.

Elsbeth M.

Having been in the letting and property management industry for 15+ years I can safely say ACT are without a doubt the best Inventory company I have worked with. Reliable, professional, easy to follow reports, fair and straight forward. Wouldn't hesitate to recommend.

Priya S.

ACT are excellent, I wouldn't use anyone else! They go over and above for clients, even in the busiest of times they find a way. Their attention to detail is second to none, reports and smoke alarm confirmations are sent very efficiently. Thanks to Alex, Lauren, Greta, Fiona-you are all amazing!

SEF

Used this company earlier this month. I thought they delivered a great service. They were unbelievably thorough, diligent and professional. Special commendation to Marian who managed the check-out process and was polite, patient and diligent. Well done. 5 stars well earned.

Shelley H.

I came across ACT three years ago when I switched to a new letting agent. Their reports are brilliantly detailed and simple to read. The office staff are always so friendly and knowledgeable. I now use them for all of my rental properties and cannot recommend them enough.

Tong J.

During the inspection, I was presented with the check-out report for my review and signature. However, the circumstances surrounding the inspection and the report raised several concerns:

1. Lack of Opportunity to Review: I was not provided with a reasonable opportunity to thoroughly review the report before being asked to sign it. The inspector indicated that the signature was necessary for key return purposes, but I was not informed that it pertained to the check-out report. This lack of transparency is deeply troubling.

2. Premature Request to Leave: To further complicate matters, I was requested to vacate the property before I had the chance to participate in the inspection process or review the report. This left me with no option but to sign the document without having examined its contents.

3. Discrepancies in the Report: Upon closer examination of the report and in comparison with the check-in inventory report, I identified numerous inaccuracies and discrepancies that require urgent attention. Many of the issues highlighted in the check-out report appeared to match the same conditions as documented in the initial check-in report.

Reply to the comment:

I appreciate your explanation, though it's a tad peculiar that the 10-day review period felt like a hidden gem. The agency had already mentioned proceeding with deposit deductions without giving me the courtesy of this timeframe. Nevertheless, as a tenant aware of my rights, I'll make the most of this opportunity. To set the record straight, my signature was a confirmation of key return, not a green light for the report. But if it falls on me to spot 20+ inaccuracies aligning with the check-in report, I'm more than up for the challenge. After all, ensuring a quality inspection should be everyone's business, shouldn't it?