Autonet Insurance Group - Stoke-on-Trent

Address: Nile St, Stoke-on-Trent ST6, UK, United Kingdom.
Phone: 3303439278.
Website: autonetinsurance.co.uk.
Specialties: Insurance broker.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 3075 reviews on Google My Business.
Average opinion: 4/5.

Location of Autonet Insurance Group

3303439278

Autonet Insurance Group is a well-known and established insurance broker located in Stoke-on-Trent, UK. The company's headquarters is situated at Address: Nile St, Stoke-on-Trent ST6, UK, United Kingdom. Autonet Insurance Group has been providing insurance services for many years and has built a solid reputation in the industry.

One of the key features of Autonet Insurance Group is their expertise in insurance brokering. The company offers a wide range of insurance products, including car, van, bike, and business insurance. With their extensive experience and knowledge in the industry, Autonet Insurance Group is able to provide their clients with the best insurance options tailored to their specific needs.

Autonet Insurance Group is committed to providing excellent customer service and accessibility. The company's building has a wheelchair-accessible car park and wheelchair-accessible entrance, making it easy for people with mobility issues to visit their office.

In terms of online presence, Autonet Insurance Group has a professional website that is easy to navigate. The website provides detailed information about the company's services, including policy options and coverage. Visitors can also request a quote or contact the company directly through the website.

Autonet Insurance Group has received positive reviews from its clients. The company has 3075 reviews on Google My Business with an average rating of 4/5. Many clients have praised the company for its professional and helpful staff, as well as its competitive pricing.

Reviews of Autonet Insurance Group

Autonet Insurance Group - Stoke-on-Trent

Matt Page

2/5

I have been with Autonet Insurance for a number of years and this years increase was approximately £160 on a commercial vehicle. I asked for a discount which was met with 'the price is the price'. Even with the increase this was a fairly competitive price compared to others for the type of vehicle so i decided to renew with them. Once the money was paid, i simply asked the question why has there been such an increase? Instead of defending or justifying the increase the representative then terminated the call. This sums up the attitude of the company perfectly. I will not use them again.

Emily Kitchin

1/5

What a shambles!!
They are quick enough to set you up a policy and take funds but
No use when trying to cancel or amend policy’s.
Get passed from pillar to post, no help, so resolve.
I had to go through so many call handlers to find a policy I’d cancelled down but was still paying for (8 months).
once finally cancelled down they sent letter to say I owe them an outstanding balance. Iv called and they’ve renewed the unwanted policy.
And then hung up!!

Si D

1/5

Most robbers wear masks, this lot hide behind a keyboard. My previous car insurance was £750 pa. Changed my car, informed them & had to speak to 4 different people. They then wanted £2500pa for a similar car.
Tesco insurance was £800.
NO BRAINER

Dean Kelly Bonsai

1/5

Hugely disappointed and I will be reporting them to the financial ombudsman.

I changed my profession midway through an insurance policy so contacted Autonet to make them aware of this change. I was informed by the call centre that there would be no increase in my premiums but I would occur a one off admin charge of £39.50 to cover the 2 minutes it took her to change the information on the policy and send me an email.

I wasn’t happy with this charge so asked her to cancel the policy with immediate effect. She told me “This isn’t necessary” and then after me explaining it’s my choice to cancel the police she pretended to transfer me but then cut the call off. I was busy at the time so didn’t return the call. After all it’s not my job to ask for charges I feel are excessive to be made by me.

I received an email with an attached pdf from autonet stating there would be no charge for this change in circumstances.

Then today I noticed an email I’d received explaining the insurance company had used my direct debit agreement to increase my premiums to cover the charge they put on me.

I will be cancelling my policy with this company first thing Monday morning but felt I’d air my views in the for of a review while I’m outraged.

Daniel Morris

1/5

Been insuring my vehicle with Autonet for 3 years but after this years renewal price I have decided to go elsewhere.

Renewal price was an increase of £38 per month making it £106 per month (although you will insure me for £51 per month according to comparison sites with exactly the same details as discussed customer service over the phone earlier today).

I have found a great deal at £32 per month elsewhere!!! Since being with autonet my insurance has always increased every year! How about look after loyal customers instead of screwing us over!! You have lost my custom and won't be using you again.

Robbie Poole

1/5

Clown show. Clearly the kind of company where heads are for decoration only. Cancel a policy with email confirmation a month before renewal and they renew it anyway and then threaten you with debt collectors. Get passed about round the office when you ring them up. Embarassing.

Pete Bennett

1/5

Have used Autonet for a few years, and this years renewal doubled in price. When I contacted them to cancel my policy they made it virtually impossible. I feel that being an auto renewal policy they up the price a huge amount knowing you can't stop it. I will not use them again, and will strongly advise all I know not to. You would think in a competitive industry they would be more friendly and flexible.

Spen Lad

1/5

Absolutely shocking company.
One of the most incompetent companies I have ever dealt with professionally ever.
Took me over 2 weeks to try and pay my insurance and still no resolution they say finance company needs payment finance company say they need accept payment.
No one has a clue.
Absolute Shambles avoid at all costs!!!!