AXA Breakdown Cover - Redhill

Wayne M.

I pay my axa breakdown with my insurance I had 2 flat front tyres, I managed to change the 1 tyre myself. But was refused recovery because I didn't have another spare! Left stranded on a busy motorway. Had to get a family member to help me. Terrible service from AXA.

Glenn D.

I’ve had to call upon Axa twice in the last year and both times they’ve been extremely empathetic and helpful. Time estimations are a little out, but compared to other recovery providers I’ve used, I’ve been really impressed!

Robert C.

Broke down on a Sunday evening, and was waiting 3 hours to get picked up in a town, it started off bad but just got worse.

We realised we had to get towed back home to Bristol when the parts were not available to arranged the journey back through AXA, with the initial pickup being delayed past the estimate (this will become a running theme of fraud).

We were told that we would be relayed, due to the distance between London and Bristol so was dropped of at Cobham services, with the driver relaying how long we'd take to arrive back to control and we believed all of that would obviously be used to make a seamless transition... wrong.

Once we arrived at Cobham services, our driver left and told us it would be about 20 minutes most likely for the next truck to pick us up, as we were racing to get to Bristol garage the same day (what was organised with AXA).

We instead waited for 5 hours with a puppy in the car, with multiple calls to AXA and promises of phone backs which never happened. We set off at 12:00 and arrived home at 20:00 in the end, all throughout this a very clear picture of fraud and deception painted.

AXA sends texts to confirm when your next pickup is due, a so called estimate along with the provider who will be picking you up. We received multiple texts with estimates, so I decided to follow one up with a supplier directly, alas it was proven AXA had outright lied knowingly as the supplier laughed when I told them the estimate AXA had sent, and explicitly told me that AXA had accepted 6PM arrival over what AXA said was 15:30.

When our driver finally arrived, he openly told us that he had been free for hours and could have picked us up earlier, but AXA sat on it.

This is entirely rigged, don't trust anything you're told as its a process that has been designed to be full of handoffs and misinformation.

Rubin H.

absolutely shocking service, cannot believe it, been left waiting only to be told that the driver was cancelled due to age on the vehicle? why wouldnt you let me know that rather than wait for me to call and find out? shocked to say the least

shmod

Warning!! Rebranded QDOS insurance sold at a premium, no affiliation with AXA, they just sell a QDOS policy at almost twice the price

una C.

Diabolical service. I broke down early November 2022 and was told my cover had expired and refused a call out. I checked my policy and it didnot expiired 30/11/22.

Paulina-Marie K.

Renewal fee has increased by 50%, have never had to call them out, have been ringing renewal line for two days and getting cut off before they answer! Have found another breakdown service, wouldn't not recommend.

Vagelis B.