Belmont Property Management - Truro

Rod Smith

Outstanding Property Management Company both in the main office and on the ground. Great at sorting out the month-month problems including locks, fencing, fire safety, electricals and plumbing, window cleaning and general property upkeep. But also expert advice pertaining to legal matters affecting your property if you need them, as in our case. Belmont use top rate garden management services, all grasses neatly cut, leaves cleared, general tidying and sorting recycling. Absolute top notch company and nice people as well. A*

Jim Thompson

Over a year ago we (property owners of newish flats built in 2009) sent photos of rotten wood on the building exterior and on the windows in a building that Belmont manage. Over a year ago they said that they were indeed responsible for taking care of these issues and that they were tendering bids for the work. During this time I have continued to make very high service charge payments. Nothing has been done. My e-mails to them have gone unanswered as have the e-mails of other property owners in the building. The only communication I have had with them in the past year is demands for payment of service charges. The service charges are so high already that when buying a property in the building it is difficut to get a mortgage as they deem the rates excessive. I am happy to pay for good service but Belmont does not provide good service, they don't really provide any service.

Esther Metheven

I used to own a flat in a block managed by Belmont. I found them to be great. They were responsive and helpful whenever emailed/called. When I came to sell my solicitor told me that they deal with a lot of building management companies and it’s rare to find one that’s so responsive. There were a number of queries raised and they were happy to schedule works to be done or dig through the records for the building which they inherited from a different company.

Thanks specifically to Martin, Joe and Scott.

I’ve read some of the reviews here and I think it needs bearing in mind that they are the middle men between tenants and landlords and they can only action work if landlords are willing to pay.

Matthew Clarke

I live in a building managed by Belmont. They are very slow to act, if at all. They have failed to deal with the danger of an electric bike being charged in the building. Even when they put up warning signs on an issue, they do nothing. They cannot inspect the building properly very often as an alarm has been ringing for 4 months in a service cupboard and not attended. Atrocious

Jodie Richards

I’d sooner give them no stars, but alas it’s not an option. My flat became uninhabitable in February 2020, 3 years later with Belmont having been the property managers for two of those, the house is still uninhabitable. They are arrogant, unhelpful, money hungry shysters. To call them cowboys would be insulting to cowboys. Two surveys have now identified the building as the reason for water ingress- they sent a building firm I can only imagine was called Botchit & Legitt in to do the repairs and the inside was left worse than before, even having painted over wet and mouldy plaster board previously agreed to be removed. Their builders used my toilet with no water supply- I was promised a professional clean which has never happened. They had a further report commissioned in September but have still not been forthcoming with the results of this nor any solutions, but are happily chasing me for an increase in my service charge. Avoid at all costs if having a nice, habitable, well managed and dry home is something important to you.

bunker 84

Giving a 1s star review was the lowest option, they don't even deserve that.

The worst property management company, if not THE worst company in general, I have ever had to deal with. They're an absolute shambles. No matter how many times you report things they're never fixed. They don't get multiple quotes for a job either so there is no promise that quotes are competitive and we end up paying way over the odds. Any work that has been completed isn't even checked that it's been done to acceptable standard.
They're a complete waste of money, I genuinely don't know how they sleep at night knowing they're so terrible at what they do. They should be ashamed.

joshua clark

Terrible company. Having to deal with this company was the only bad thing about where we used to live. Always a bad experience, and they always lie.

If you have the option you’re better off maintaining properties yourself because these guys are a money grabbing waste of space

J

Belmont are the property management company for the block in which we are tennants. We have been in the block for two years now, in that time we have highlighted multiple issues to Belmont - as yet, not a single one of them have been dealt with.

If you do not call and email, then call and email again - nothing will happen. If you do call and email, you may be lucky enough to be treated to an arrogant and terse response - or then again, you could be ignored.

At present our bikes have been locked in a communal garage bike store for over two months. The keys are not working for anyone in the blocks, so we are not the only ones with this problem. Yet it goes on and on - the problem could have been sorted with an hour or twos labour from a locksmith - yet stil we wait.

This one complaint is a window into multiple that I could expand on.

Avoid where you can, and if you have the (dis)pleasure of communication with the directors, buckle up - because they are rude and not helpful.

If you are considering using them to manage your property, please do further research and avoid this company.

J Cruxon

*Edit following the response below:

In public facing communications it seem I am worthy of the pleasantry of a 'Dear' - in emails this is dropped, instead first names seem to be sufficient. - an example of the curt responses to expect.
Belmont have pest controllers out about the problems of pidgeons roosting on the blocks, those pest controllers have recommended that action be taken. Those recommendations have been ignored.

I have been in contact in regard to this, as have the agents of the landlords - and the landlord themselves - to say I don't own a property therefore my views don't really count is further example of the arrogance of this company.

Nick told me yesterday that the locks on the bike sheds were being replaced as we spoke. My bikes are still inaccessible and there has been no change of locks.

Please read the other reviews of this company if you believe this to be a problem isolated to myself - or is in any way 'self serving'.