Boots - Ilkley

Boots is a reputable store located at Address: 37-39 Brook St, Ilkley LS29 8AG, United Kingdom. with a phone number of 1943816959. Their website can be found at boots.com.

This store specializes in Beauty supply store, Baby store, Beauty salon, Cosmetics store, Gift shop, Health and beauty shop, Perfume store, Photo shop. They also offer several On-site services and facilities such as In-store pick-up, In-store shopping, Wheelchair-accessible entrance, Wheelchair-accessible car park, Quick visit, and accept various forms of payment including Credit cards, Debit cards, NFC mobile payments.

Boots has 100 reviews on Google My Business with an average rating of 4/5. Many customers appreciate the store's helpful and polite staff, especially the pharmacy team. One customer wrote, "I've been using Boots for a couple of years now for my prescriptions, I find all the staff polite and helpful especially the pharmacy team who have done above and beyond what is required of them." Another customer mentioned, "All I can say for the bad reviews on here is show some respect to staff and you will get it back I do and I don't have a problem."

👍 Reviews of Boots

Sean W.

5/5

I've been using Boots for a couple of years now for my prescriptions, I find all the staff polite and helpful especially the pharmacy team who have done above and beyond what is required of them. All I can say for the bad reviews on here is show some respect to staff and you will get it back! I do and I don't have a problem.

Ruth B.

1/5

Their customer service skills really are lacking and do need working on. The staff at the Ilkley branch in West Yorkshire seem to have utter contempt for the customers they are serving. The staff are rude, curt and quite frankly it is so obvious they are not happy in their jobs. Perhaps they should NOT work in retail and take up a new career as a mortuary transporter!!

Anh T.

1/5

Everytime I have a prescription in to be dispensed they either have no items or make an error. The old lady is very rude and disrespectful. never send prescription to this pharmacy

Carolyn T.

1/5

Went in today to purchase moisturiser. The Garnier product I selected was on offer to Advantage card holders at £8.45 instead of £12.95, quite a saving. On taking it to the till and presenting my Advantage card the assistant wanted to charge me full price, when I pointed out it was on offer she said " Oh Advantage card is down today, they're loading all the Christmas stuff on". Firstly, why would I want to pay full price when there was a offer on and secondly, why don't they " load all the Christmas stuff on" overnight?

Edward W.

3/5

Shop side is OK but the pharmacy is poor. Takes about a week to prepare simple prescription and some of the pharmacy staff have little if any rapport with customers.

Ken D.

1/5

Terrible customer service. I went in a couple of weeks ago and was told my advantage card was out of date and of no use. Was told to apply for a new one. Today I tried to cash in a gift voucher, which I had checked to see if there was an expiry date. There was no expiry date so I assumed it was still valid. They didn't accept it!
I'll not shop there again.

Amber D.

2/5

Wasn’t very busy, not like the pharmacy that all the locals use at the other end of town & was packed out of the door. I needed to speak to the male pharmacist & apologised for asking for help but he was so dour,uninterested & not a greeting or smile. He offered me no help so I went to the other pharmacy where I had half an hour wait but at least had a conversation with a lovely lady pharmacist. Not really sure that 2 stars were deserved but we do find that Boots pharmacists often have their care gene extracted. Not good when we are all told to go to the pharmacist for help.

Paul B.

4/5

Very convenient location and well stocked Boots in Ilkley. Nice staff and particularly helpful pharmacist who offers comprehensive advice. I have all my prescriptions automatically sent to Boots Ilkley.