Brightside Insurance - Sevenoaks

Arshnous M.

I had a very disappointing experience with Brightside Insurance this summer. I was with them for only two weeks, during which I was charged an extremely high amount. When I decided to cancel early and switch to another provider, I was assured that I’d receive a refund for the unused period. However, once the refund was given back, a week later they reverted the amount from my account without authorization. I’ve tried reaching out to their customer service repeatedly, but they’ve been unresponsive, offering no help in resolving the issue. It feels like a complete scam. Based on my experience, I would strongly advise others to avoid Brightside Insurance. They’re unreliable and seem more interested in taking your money than providing good service.

Andrew M.

Appalling Service

I was referred to Brightside Insurance by Direct Line for a hire and reward policy quote. Initially, the first representative took all my details and then passed me to a second person who asked more questions—fair enough. Once this was done, I was passed to a third representative who said, “I’ll just get your quote; please hold for a moment.”

Forty-five minutes later, I was still on hold with no updates, so I hung up and called back. After being transferred to the correct department, the new representative put me on hold for another 10 minutes to figure out who was handling my quote. He eventually came back to inform me that the original person dealing with my quote decided they couldn’t beat a price I’d been quoted elsewhere.

This could easily have been communicated by the original person instead of leaving me on hold for 45 minutes! The lack of professionalism and respect for my time from the very start is unacceptable. Based on this experience, I wouldn’t go near this company.

faisar A.

Cancelled my policy with this company due to receiving rude customer service on the phone from one of their agents, they accepted their fault and agreed that the agent was rude and should not have hung up the phone on me, the complaint was upheld. I cancelled my policy with them, they then billed me another month of insurance and are now threatening with legal action for insurance which I did not have with them. Told them that I wanted to cancel but they left the policy active for another month on purpose to try and con more money out of me, over £400 for an extra month of insurance. They don’t try and help you on the phones either, they fob you off constantly when you try and resolve the issue with them. Avoid like the plague.

Hannah K.

AVOID!! After taking out Public liability through Brightside, have to say were ok whilst paying monthly. The shock was when cancelling. We were told £75 for cancellation, this was ok (even through we did still think this was a high cancelation fee ourselves as we have paid monthly for 2 and a half years and had no claims). Only to then be hit with a £426 bill to be paid in 7 days or will be passed onto their debt collectors. We were then informed this is a loan which was not made clear to us from the beginning and we would not have taken out if we knew! When taking out this policy we were never advised of this, also not advised that it was 48% APR - RIP OFF. Also never given the advice or option of better ways for us to pay, when brought up to the staff we were just told that this was in the small print. They don't care, lacking communication and advice. Please avoid!

Lauren H.

I never had to use them to make a claim so I can't really comment on their efficiency in that respect but I would advise avoiding them as it will cost you well over half of one monthly payment to cancel (when they inevitably increase your premium at renewal), without any real explanation as to why. Customer services seem pretty clueless and unbothered. There are likely plenty of other insurance companies that will offer a far better service.

James A.

Having been put on hold 3 times I was eventually put through to a van specialist. He was at home with kids at half term, couldn’t hear because of background noise. I made a request to drive my van abroad, he said he would make a request, I called each day but ‘no news from underwriter’, for 10 days!
Got through to another representative who was rude and cocky and insisted on selling me a months cover from when I called. I saif, you are asking me to pay for cover I didn’t have, can we start if from today instead of 10 days ago, and he aggressively said we won’t be e to cover you then, but I will give you half price on the premium I have just quoted.
This operation is amateur, slack, sloppy and then pushy! Thank goodness I didn’t need to claim, and I will never use again.

Anne A. H.

Web chat customer service is helpful - UK customer service was rude and condescending. I was actually calling to renew and they were so rude I have chosen to go somewhere else

Chris M.

Awful Experience.
My renewal quote came in at twice last year's
price, but for simplicity I agreed to pay. After receiving the policy documents I noticed they had made an error missing off one of my key requirements. I raised this within the 14 day cancellation period, but it took them a further two weeks to confirm the policy was not valid. This gave me no option except to cancel the policy and now they are charging me £125 to cancel the policy even though the error was entirely theirs.
Absolutely awful service and I would not recommend this Company to anyone.