Car Care Plan - Bradford

Lee C.

Insurance taken out when I bought a car brand new, they work with 1 supplier and the length of time is dictated by that supplier and their limited resource with no alternative (in this case 3 weeks because they ‘weren’t in my area’). They said I hadn’t given them enough time, I couldn’t get the work done myself and my complaint will take 3-5 days to be acknowledged and a further 8 weeks for feedback. Will be escalated when the decision letter comes through.

Ben C.

I have a minor scratch on my bonnet, Car Care Plan have denied the claim twice under the policy terms - despite having an independent assessment by a technician who has said it can be done. It seems they try to find any excuse to deny your claim, despite expert advice.

I’ve gone down the official complaints route to try to resolve this - but if I could warn any new customers about their stringent policy, I’d look for another company. Not only am I £399 out of pocket for a policy that is impossible to claim on, it’s also going to cost me an additional £225 to repair myself! (Update - to resolve my complaint they have offered to pay the invoice from a private technician, but this has been a long drawn out process and I’m still awaiting reimbursement from them)

The only positive I can take is their contact centre is in West Yorkshire and they are very friendly people, however they have no empowerment and therefore, can’t assist.

c A.

Don’t waste your money, it is like you are throwing away your hard earned cash. They will find any excuse not to approve your claim. I had two small scuff on my front bumper, they measured the distance between the damages (less than 30cm diameter) and there was a small scuff from a parking which they added to this one which makes the distance between the two damages to 31cm diameter. The total damage are is much less than 30cm. I have raised my complaint to ombudsman.

Henna N.

Very happy with the service. Had a part failure in my bmw, the mechanics approved my claim over the phone with the garage and I was reimbursed within 30 days. Very professional and happy with yhe outcome. Thanks CCP.

Mick O.

So bad I feel like I’ve been scammed.
Took out a plan for minor damage repair which was offered by Eden car dealership.
Claimed for minor damaged and agreed by Car Care that it met their conditions.
Technician arrived but said he couldn’t perform adequate repair. On same day Car Care emailed to state that cosmetic repair did not meet conditions of the plan due to dent more than 3mm deep.
(Note The technician did not measure the ‘slight indentation’ when he was there)
I replied by email to dispute this but received no reply.
Using a link to Trust Pilot sent to me by Car Care Plan I tried to leave a less than favourable review but when trying to submit the review the page could no longer be found!
Make up your own mind….. I know I have!

Elizabeth

Shocking company to deal with. Not interested in your complaint. Had the rudest email from them regarding my genuine and polite complaint about their service. Basically told me to get lost.
Avoid at all costs.
They don't deserve the one star I had to give them.

Scott R.

Abysmal company !!! Stay well clear !!! I've had a reconditioned engine fitted into a car I purchased in July 2022. This company insisted on using a reconditioned engine, which after a couple of months started making a cackling noise and caused the engine management light to come on. They are making the garage where the car is being worked on, jump through hoops by means of different test etc, to basically find a way out of replacing the engine or paying for any work that needs carrying out. They also now want the engine to be dropped out of the car, to be sent back to the company they purchased it from for investigation, but at my expense. I have a funny feeling the engine could come back and either be fixed or found to have no issues. I'll then be lumbered with a huge bill for the initial removal of the engine and then the refitting. AVOID AT ALL COSTS !!!

murtada M.

Scam body repair insurance sold to us for just under £800 with the brand new Landrover Discovery. Be watchfulness of the sales techniques at the heat of the moment. The product was promised "Unlimited" "SmartGuard" for bodywork dents and scratches. The assessment and repair was promised to be "unlimited" from the comfort of your "own home". When we claimed for minor bodywork repair we received no visit or even a phone call, only rejection of the claim! see their product offer document and pictures of the damages. Landrover, Car Care Plan Ltd and two other companies are in the chain of this service and imagine how easy it is to argue your case.