Charles Mac - Ashford

Address: 1, Charles Mac, The Courtyard, Mersham Le Hatch, Hythe Rd, Ashford TN25 6NH, United Kingdom.
Phone: 1233733900.
Website: charlesmac.co.uk
Specialties: Mortgage broker, Life insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required.
Opinions: This company has 292 reviews on Google My Business.
Average opinion: 5/5.

📌 Location of Charles Mac

Charles Mac 1, Charles Mac, The Courtyard, Mersham Le Hatch, Hythe Rd, Ashford TN25 6NH, United Kingdom

⏰ Open Hours of Charles Mac

  • Monday: 9 am–6 pm
  • Tuesday: 9 am–6 pm
  • Wednesday: 9 am–6 pm
  • Thursday: 9 am–6 pm
  • Friday: 9 am–6 pm
  • Saturday: 9 am–6 pm
  • Sunday: Closed

Charles Mac: A Leading Financial Services Provider

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For individuals and families seeking expert mortgage advice and comprehensive life insurance solutions, Charles Mac stands as a highly recommended choice. Located in Ashford, Kent, this established firm has garnered a stellar reputation for its client-focused approach and commitment to delivering tailored financial strategies. The company operates from a convenient address at 1, Charles Mac, The Courtyard, Mersham Le Hatch, Hythe Rd, Ashford TN25 6NH, United Kingdom, and can be readily contacted at Phone: 1233733900. Potential clients can also explore their services and resources further via their website: Website: charlesmac.co.uk.

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About Charles Mac

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Charles Mac is a respected and independently operated financial services firm specializing in providing a wide range of financial products and services. They distinguish themselves through a dedication to understanding each client's unique circumstances and goals. Their core competencies include assisting individuals with securing the most suitable mortgage options, ranging from first-time buyer mortgages to complex commercial loans. Simultaneously, they offer a diverse selection of life insurance policies designed to safeguard families and ensure financial security in the event of unforeseen circumstances. The firm prides itself on offering impartial advice, ensuring clients make informed decisions aligned with their individual needs.

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Key Features and Services

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  • Mortgage Brokerage: Charles Mac acts as an intermediary between clients and a network of leading lenders, providing access to competitive interest rates and flexible terms. This includes expert guidance on mortgage types, affordability assessments, and the application process.
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  • Life Insurance Agency: They offer a broad portfolio of life insurance products, encompassing whole of life, term life, and critical illness cover, catering to diverse protection requirements.
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  • Independent Advice: Charles Mac operates as an independent broker, meaning they are not tied to any specific lender or insurer. This allows them to provide unbiased recommendations in the best interest of their clients.
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  • Personalized Service: A hallmark of their operation is a highly personalized service. Each client receives dedicated support throughout the entire process, from initial consultation to policy implementation.
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  • Accessibility: The firm is committed to making its services accessible to all. They offer a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating their dedication to inclusivity.
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Customer Feedback and Reputation

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Charles Mac has consistently received overwhelmingly positive feedback from its clientele. As of today, the company boasts 292 reviews on Google My Business, with an average rating of 5/5. This exceptional rating underscores their commitment to client satisfaction and professional excellence. Customers frequently commend the team's expertise, responsiveness, and genuine desire to help them achieve their financial objectives. Many reviews highlight the ease and stress-free nature of navigating the complex world of finance with Charles Mac’s assistance. The consistently high scores reflect a strong dedication to building trust and fostering long-term client relationships. The firm's commitment to obtaining and acting upon client feedback is a testament to their ongoing commitment to improvement and service delivery.

Here's a summary of common themes found in the reviews:

  • Exceptional Service: Clients consistently praise the team's friendly, knowledgeable, and helpful approach.
  • Competitive Rates: Many reviewers note the competitive rates and terms secured on their behalf.
  • Clear Communication: The firm is lauded for its transparent and easy-to-understand communication.
  • Peace of Mind: Clients appreciate the peace of mind gained from having expert guidance and a solid financial plan.

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Contact and Location Details

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Address: 1, Charles Mac, The Courtyard, Mersham Le Hatch, Hythe Rd, Ashford TN25 6NH, United Kingdom
\nPhone: 1233733900
\nWebsite: charlesmac.co.uk

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It’s important to note that appointment required for consultations, ensuring clients receive dedicated attention and expert advice. This proactive approach further demonstrates the firm’s commitment to providing a premium service.

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"summary": "Charles Mac is a highly-rated mortgage broker and life insurance agency offering expert, personalized financial advice and services in Ashford, Kent, with a consistently excellent customer satisfaction rate.",
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"Mortgage Broker",
"Life Insurance",
"Financial Advice",
"Insurance",
"Loans",
"Financial Planning",
"Kent",
"Ashford"
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"quality_score": 8,
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👍 Reviews of Charles Mac

Charles Mac - Ashford
Ellie W.
5/5

I can’t recommend Chris highly enough! As a first-time homebuyer, the process felt overwhelming at first, but Chris made everything so much easier and far less stressful. From the very beginning, he was incredibly helpful, patient, and thorough in explaining every step. No question was too small, and he always took the time to make sure I fully understood everything.

What really stood out was how responsive he was — always quick to reply, even outside regular hours. You can tell he genuinely cares about his clients and works incredibly hard to get the best outcome possible. Thanks to Chris, I felt supported and confident throughout the entire mortgage process.

He went above and beyond, and I’m so grateful to have had him on my side. If you're looking for a dedicated, professional, and truly helpful mortgage advisor, Chris is absolutely the one to trust. Thank you so much, Chris!

Charles Mac - Ashford
Katie B.
5/5

We honestly can’t thank Chris at Charles Mac enough. As first-time buyers, we had so many questions and uncertainties, but Chris guided us through every step of the process with incredible knowledge, patience, and care. He was always available, explained everything clearly, and made what could have been a really stressful experience feel smooth and manageable. We genuinely couldn't have done it without him. Thanks to Chris, we’re now proud homeowners — and we’re so grateful for all his help in making it happen!

Charles Mac - Ashford
Ani K.
5/5

Chris Carlile saved us from a lot of stress when other mortgage adviser disappointed us. He made our mortgage application super easy and smooth two years ago and helped us to set up our life insurance and mortgage cover in a blink.
He is highly skilled, honest, thorough and responds very quickly to any query.
We won't go anywhere else and would 100% recommend him to friends and family.

Charles Mac - Ashford
Sarah T.
5/5

I met Gail several years ago and immediately warmed to her. She is honest, transparent and is very knowledgeable. We recently had very short notice of our mortgage rate changing, and Gail was able to find us a preferential rate very quickly.

I would recommend anyone with a mortgage to see Gail and use Charles Mac and we will definitely return.

Charles Mac - Ashford
Bubu 3.
5/5

We have known Gail and her team for many years now, and every time when we needed them, they were there for us. For Gail and her team, it doesn't matter if your first language isn't English they will explain to you step by step so you understand everything that you need to know and do.
We proudly and truly recommended them for anybody that need a trusted broker. 5 stars isn't enough to describe this team 😊

Charles Mac - Ashford
tristan B.
5/5

Ben was an absolute star when it came to securing a great mortgage deal. He was very efficient and helpful, and was able to advise on life insurances and other packages. I strongly recommend !!!

Charles Mac - Ashford
J V.
5/5

100% recommend Chris Carlile—wouldn't go anywhere else! He's been amazing in guiding us through the mortgage process and setting up our life insurance. His advice is solid, thorough, and he's always available when we've needed support.

Charles Mac - Ashford
Katie-Rose P.
5/5

Chris Carlile at Thomas Mac made our mortgage process shockingly stress-free! He's truly such a lovely guy – quick, responsive, and incredibly helpful. He guided us through every step with clarity and patience. (It was our first time buying in the UK, so we required some extra hand-holding!) The insurance options made my head spin, but Chris explained everything without pressure and with endless patience for my confusion!

He truly went above and beyond – not only coming to our house for a face-to-face visit but even gifting me some cookbooks his wife didn’t want, recommending his favourite whisky and making us laugh. He also made time to watch interest rates even after we were approved, saving us money on our monthly payments at the 11th hour. Best of all, he charges NO FEES.

We're so glad Chris was with us for this adventure, celebrating every step along the way. Couldn’t recommend him more!

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