Citybond Suretravel - West Malling

Address: 1 Tower View, Kings Hill, West Malling ME19 4UY, United Kingdom.
Phone: 3330051094.
Website: suretravel.co.uk
Specialties: Insurance company.

Opinions: This company has 13 reviews on Google My Business.
Average opinion: 2.8/5.

📌 Location of Citybond Suretravel

☎️3330051094

⏰ Open Hours of Citybond Suretravel

Monday: 8 AM–8 PM
Tuesday: 8 AM–8 PM
Wednesday: 8 AM–8 PM
Thursday: 8 AM–8 PM
Friday: 8 AM–8 PM
Saturday: 8 AM–6 PM
Sunday: 8 AM–6 PM

Citybond Suretravel, located at the address 1 Tower View, Kings Hill, West Malling ME19 4UY, United Kingdom, is a reputable insurance company that specializes in providing comprehensive insurance solutions to its clients. Their dedicated team of professionals works tirelessly to ensure that their customers receive the best possible coverage for their unique needs. The company's main focus is to offer peace of mind and financial protection to individuals and businesses alike.

With a phone number of 3330051094, Citybond Suretravel is just a call away. Their website, suretravel.co.uk, is also an excellent resource for learning more about their services and getting in touch with their knowledgeable staff.

The specialties of Citybond Suretravel include offering a wide range of insurance products, such as travel insurance, annual multi-trip insurance, single trip insurance, winter sports insurance, and more. Their experience and expertise in this field have earned them a solid reputation among their clients.

As for opinions, this company has received 13 reviews on Google My Business, with an average rating of 2.8/5. While the reviews may not be overwhelmingly positive, it is essential to consider that there is always room for improvement in any business, and Citybond Suretravel is no exception.

👍 Reviews of Citybond Suretravel

Kevin S.

1/5

Refused a claim for pandemic (COVID-19) under the cancellation section of their policy because I 'should have known it was coming' when I purchased the policy.

If I should have known, then so should they, and they shouldn't have been selling policies with the original wording - or should have added an exclusion clause. Appealed twice and still dismissed. Terrible company, to be avoided - along with their underwriters URV.

Neville L.

1/5

Getting mown down by a car, driving on wrong side of the road, whilst on a week-long organised cycling trip in Sardinia, which then ran over my bike – seemed almost pleasant compared to dealing with CityBondTravelSure (CBTS) and their claim handlers.
So day two of a week long holiday I’m hospitalised, and my two week old £3.5k bike is destroyed. The Fiat 500 that drove into me has big dents in the bonnet and the windscreen smashed in.
I say to CBTS:
Can you repatriate me? No
Can I claim for my lost holiday? No you stayed in Sardinia!
Can I claim any costs for staying on in Sardinia after the smash? Some –not much
Can I claim for my bike? No
The list goes on. Think the lowest point was one of their advisers saying “……if you read the T&C……yes I know this seems unfair……I know how you feel…….”
I’m now trying to recover losses and damages via a solicitor. Today I find out that the legal cover in my ‘Premium’ CBTS policy is so minimalist that I’ll have to hand over 25% to the solicitor. That’s if I see any settlement as due to Brexit and impeding loss of our links to regulatory frameworks – may claim may well vanish into the ether.

Derek E.

1/5

When insurance cancel refused to pay back premium, even though holiday cancelled . Then they have made it not viable if I now jump thru hoops, they have provided. Cost of persueing makes it prohibitive. The crooks will win again .

Linda H.

1/5

Con artists, keep away from these rip off merchants. My holiday cancelled due to Covid and they're refusing to repay the cost of my insurance policy as i did not cancel within 14 days of taking it out in February for a holiday in April .... crystal ball comes to mind😈😤😷

David V.

1/5

Typical Insurance company, using their small print and wording from the broker to get around paying out on a claim when my wife's father suddenly died from Luekaemia a week before we were to travel. I also waited 27 minutes for my call to be answered, disgusting in all departments, would rate them as a minus if I could.

Doreen D.

1/5

Hi wouldn't recommend this company for any travel insurance. I tried cancelling the policy and they hit me with the 28 days cooling period. Then said there was administration fee of £15. What a joke of a company.

jay S.

5/5

amazing customer service were very helpful when i had a difficulty with my ticket and visa would defiantly recommend it to anyone who needs a ticket in a hurry

RJW S.

5/5

Very knowledgeable, good value. Thank you