Cooper Green Pooks - Shrewsbury

Luke T.

We recently purchased our first home through Cooper Green Pooks and had a very positive experience from start to finish. The marketing and photos made the property easy to find and was accurately described. The team were consistently professional, friendly, and most importantly, excellent communicators throughout the process. Chloe & Sarah kept us well-informed at every stage and were always quick to respond to any queries. Having a specific after sales support role is a very nice touch to the industry. Their support helped make the whole experience much smoother and less stressful as first time buyers. We’d happily recommend Cooper Green Pooks to anyone looking to buy or sell a property. A pleasure to deal with.

Jasmine W.

Just come to the end of one tenancy with cooper green and can’t fault them at all. They are amazing very efficient with dealing with any concerns. I’ve moved from one property to another with them and the transition has been really smooth and everyone is lovely and really really helpful. Really recommend renting with cooper green pooks. They have made my transition from flying the nest to renting really easy and I appreciate everything they have done for me.

Pete B.

Just completed our tenancy being managed by Cooper Green Pooks for last 3.5 years, and we've been so well looked after. Any issues with the house were dealt with promptly and professionally, and the team have always been excellent no matter who we've spoken to. Very grateful thanks!

Sam W.

Matthew Wynn was our property manager. Hostile and unreasonable estate agent that is condescending and try to coerce you to act in their best interests, not your own. When leaving a property let by them, be warned that you will likely NOT receive your deposit back despite going the extra mile to make the house as it was before renting. Strongly advise you to AVOID. Other tenants in other households we have spoken to completely relate to our experience.

Theo

Had a great experience with CGP buying a first house. Very communicative and quick to accommodate additional viewings and organising times for surveys as well as being quick with the back and forth of offers. Every time I called the staff seemed very happy to be helping, believe her name was Chloe. The after sales support person, Sarah, was also incredibly helpful in chasing the seller and his solicitors when it was needed and sped the process up significantly.
Would definitely use them again when it comes time to sell 😊

Yeni W.

Very poor experience.

We reported significant wall damage and mold growth multiple times, but the issue was consistently dismissed as being caused by insufficient heating. Despite our efforts to maintain the property, the damage worsened over time, and no meaningful action was taken by the management.

In preparation for the birth of our child, we took it upon ourselves to treat the walls with anti-mold products and cover the unsightly marks, prioritizing our family’s health and safety. Unfortunately, this was later labeled as “unauthorized decoration.”

My midwife expressed serious concerns about the living conditions, deeming it unsuitable for a newborn, which ultimately led to us leaving the property. I had formally reported the issue again before the baby was born in June, but no one followed up until after we moved out.

Now, despite the clear signs of long-term neglect, the management is attempting to charge us for what is clearly wear and tear and the result of their own inaction. This experience has been extremely disappointing and reflects very poorly on their approach to property management, particularly when families and children are involved.

While managing costs is important, it’s equally essential to provide tenants with a safe and healthy living environment.

Landlords and tenants should avoid this agent.

Amos

Absolutely terrible customer service, not sure of the name but a tall middle aged man with wrinkles and a receding hairline was extremely rude and aggressive towards me, not to mention how condescending he was when asking simple questions about properties. Would not recommend using this company as they clearly only act with THEIR interests in mind not their customers.

Karen H.

I sold my property through Cooper Green Pooks in October 2024. I found everyone professional, helpful, supportive, approachable, friendly, efficient and trustworthy. Their actions and responses made the sale as stress free as possible.

A special thank you to Sarah and Cloe who navigated me through the process.

I would not hesitate to recommend Cooper Green Pooks to anyone. Brilliant job, thank you.