Drive Smart Insurance - Romford

Drive Smart Insurance: A Reliable Auto Insurance Agency

Drive Smart Insurance is a well-established auto insurance agency located at St James House, 27-43 Eastern Rd, Romford RM1 3NH, United Kingdom. The agency is easily accessible and offers top-notch services to its clients. Their phone number is 3300244692 and their website can be found at drivesmartinsurance.co.uk.

Specialties: Auto insurance agency, Insurance agency

At Drive Smart Insurance, they specialize in providing personalized auto insurance solutions to meet the unique needs of their clients. Their team of experienced insurance professionals work closely with customers to understand their requirements and provide tailored insurance plans.

Opinions: With a 3.1/5 average rating based on 10 reviews on Google My Business, Drive Smart Insurance has received mixed opinions from its clients. Some customers have praised the agency for its excellent customer service and competitive pricing, while others have expressed dissatisfaction with the claims process and the level of support provided.

One satisfied customer mentioned, "I have been with Drivesmart Insurance for ten months with a black box. They rewarded me with lowered car insurance monthly, fairly analysed by driving and have given me a great renewal premium price." This review highlights the agency's commitment to monitoring driving behavior and offering rewards for safe driving habits.

Another customer noted, "The Drivesmart insurance customer service was helpful to me on the few occasions I needed them." This statement emphasizes the importance of customer support in the insurance industry and Drive Smart Insurance's dedication to assisting their clients when needed.

However, some reviewers have expressed concerns about the claims process and the overall level of support provided by the agency. These negative opinions suggest that there may be room for improvement in certain areas of the business.

In conclusion, Drive Smart Insurance is a reputable auto insurance agency that offers personalized insurance solutions to its clients. With a mixed bag of opinions, it is essential for potential customers to research and compare different options before making a decision. Drive Smart Insurance's commitment to monitoring driving behavior and offering rewards for safe driving habits is a notable feature that sets them apart from other insurance providers.

Address: St James House, 27-43 Eastern Rd, Romford RM1 3NH, United Kingdom

Phone: 3300244692

Website: drivesmartinsurance.co.uk

👍 Reviews of Drive Smart Insurance

jack M.

5/5

I don't usually leave reviews and even more scarcely, positive reviews. I have been with Drivesmart Insurance for ten months with a black box. They rewarded me with lowered car insurance monthly, fairly analysed by driving and have given me a great renewal premium price. I can't comment for other customers but the Drivesmart insurance customer service was helpful to me on the few occasions I needed them. Can't ask for more really. Don't go with any car insurance company, go with Drivesmart.

Kathryn W.

1/5

Probably the worst insurance agent I have dealt with.
Whilst dealing with them on behalf of my elderly grandmother who struggles with English, the degree of arrogance, lack of interpersonal skills, and pure inability of staff to perform simple tasks was, to put it bluntly, shambolic.
The fact that one member of staff doesn't know what another has done and not updated the records (which happened to us on no more than 6 occasions) is laughable.
Their appointment system and attempting to arrange for a telematic box fitting left me asking why they even bothered.
Trying to register a complaint (regarding certain members of staff speaking over customers in an attempt to try and scare the customer; namely me) was impossible, with the supervisor unable to do anything, and the manager always conveniently unavailable.

If it weren't her last year of driving, we wouldn't have bothered.

Emma B.

1/5

Poor communication. Havent recieved my policy details, even after being requested. Charged £50 for trying to move my smart box instalation date after several phone calls. Not very helpful for young or new driver

Rob H.

5/5

Really good service, rewarding good driving with £200 discount from my policy. Really handy for a first time driver! Always found staff to be helpful and available with a query too.

melissa V.

1/5

every time i click on get a quote i get redirected to the homepage. And now i can't get my insurance for day i need it for due to it being less than five days away

Emma T.

5/5

Excellent customer service , my son had an accident within his first 6 months of driving , the claim was dealt with immediately and was all settled within two weeks , would definitely recommend .

Angela B.

4/5

I found the service efficient and helpful. Queries were dealt with quickly.

William T.

1/5