Elliott & Smith - Rayleigh

dave N.

A great team of people. Very helpful, professional and importantly, communicative. Zuhre kept us fully up to date throughout the process, and we were the buyers! I would definitely recommend using E&S.

Maisie D.

We cannot fault the experience that we have had with the whole team at Elliott and Smith.

We have bought our beautiful new home through them and the whole process was so smooth and painful free thanks to the help we have from everyone.

I have never had a bad experience using Elliott and Smith, the whole team are extremely friendly, kind, professional and easy to talk to.

Want to say massive thank you as always to Dan, Steve and Julie you always make us feel like family and you always do anything to help us

Zoe A.

I had a fantastic experience working with Elliott & Smith when purchasing my property. They were incredibly helpful in ensuring the sale moved along quickly, keeping open communication between myself and the seller throughout the process. Their proactive approach and attention to detail made the transaction smooth and efficient. I truly appreciated their commitment to making sure everything stayed on track and went as fast as possible. I highly recommend them!

Jill S.

Having been an estate agent for many years myself, I know what makes a team, and Elliott Smith are not just good, but great! My daughter bought her home through the Elliott Smith Partnership 4 years ago. I was impressed with the sales progression and continued updates throughout her purchase. So when it came to selling my home they were the first choice. From the valuation, instruction, very professional photography, super impressive details, it has been a first class service throughout! I highly recommend Elliott Smith to sell your current home, and help you find a new home too! Dan and his team give 100% throughout the process, working for you to achieve the best possible price! Thank you once again for a fantastic selling experience.

Abdul B.

It was great experience to deal with Elliott & Smith Partnership. They kept maximum commitment with customers. Their information always make us confidence to successfully completion of all procedures. Thank you Elliott & Smith Partnership from my family.

Gina F.

An exceptional professional caring and hard working Agents.They are passionate about what they do and extremely considerate to your needs. They embrace you into their fold and always keep you fully updated along the way. Their experts in marketing your property and also finding the house of your dreams with support through contract exchange. You can certainly put your trust in them.

InchHigh73

Sold my property swiftly, thats where the service stopped. Dan and Zuhre were great on getting the buyer. Took the case to ombudsman after i was confronted by an angry man who happened to be one of the owners. He shouted and swung his arms at me in their offices and was frankly quite confronting and rude. Here are the comments from the ombudsman:
I have reviewed the concerns you have raised, and I can see that you feel the buyers financial checks were not completed correctly, nor was the chain checked. I understand that your buyers advised Elliott & Smith that they had sold their property to their daughter, which was due to complete, meaning that they were purchasing your property with cash. In this instance, I would expect your agent to obtain a Memorandum of Sale as proof of purchase, however, as this was a private sale, this would not have been obtainable, and I would therefore of expected them to reach out to their solicitors, to confirm their financial status by ensuring their property was sold and close to completion. I would also expect them to check the chain at this stage, also via the solicitors, to ensure the buyers position was as they said. I cannot evidence that this was the case, and that Elliott & Smith did rely on your buyers information to confirm the financial and selling position. I do agree that this was not best practice.

Within your complaint you state that your agent was unaware of the sales progression, and was surprised to hear that your property was ready for exchange and completion. Whilst I do understand your agent’s comments, that the process was quicker than average, I still would have expected to see that they monitored your sale in line with the code of practice.

As you can see the ball was dropped once a buyer was found and i had to pick up alot of the work myself, as did my vendors agent. It didnt help that the buyer of my property did her best to conceal the fact that her chain was delayed.

Louis C.

Me and my Girlfriend recently purchased a property in Rayleigh. Zuhre was amazing throughout the whole process and kept me up to date and was chasing the solicitors on both ends. Amazing customer service so thank you Zuhre and the rest of the team!