Endsleigh - Cheltenham

Address: The Quadrangle Imperial Square, Cheltenham GL50 1PZ, United Kingdom.
Phone: 3332341447.
Website: endsleigh.co.uk
Specialties: Insurance broker.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Appointment required.
Opinions: This company has 210 reviews on Google My Business.
Average opinion: 2.5/5.

📌 Location of Endsleigh

☎️3332341447

⏰ Open Hours of Endsleigh

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

Endsleigh: Insurance Broker in Cheltenham

If you're searching for an insurance broker in Cheltenham, Endsleigh, located at The Quadrangle Imperial Square, Cheltenham GL50 1PZ, United Kingdom, stands out as a notable choice. With a phone number 3332341447 readily available, potential clients can easily get in touch. Their comprehensive services are accessible through their user-friendly endsleigh.co.uk website, which provides an introduction to their broad range of insurance products and services.

Important Features: Endsleigh is recognized as an insurance broker, offering a variety of insurance policies to suit different needs. Their commitment to customer service is evident from their wheelchair accessible entrance and parking lot, ensuring that everyone can access their services comfortably. However, it's crucial to note that an appointment is required, which might streamline the service but also means visitors need to plan ahead.

For those considering Endsleigh, here are some points of interest:
- Wheelchair Accessible: Both the entrance and parking facilities are accessible, making it convenient for everyone.
- Contact Information: For inquiries, the direct phone line 3332341447 is provided, facilitating quick communication.
- Online Presence: Their website endsleigh.co.uk serves as a valuable resource for more detailed information about their services and how to get started.

When it comes to opinions, Endsleigh has garnered 210 reviews on Google My Business, with an average rating of 2.5/5. This suggests a mixed experience among clients, indicating areas where the company might excel and others that require improvement.

For someone looking to secure insurance, Endsleigh presents itself as a viable option, especially considering their accessibility features. However, the average opinion suggests potential room for improvement in customer satisfaction. Given this, here's a recommendation:

Consider Contacting Endsleigh: If you're in the Cheltenham area and need insurance advice or policy coverage, reaching out to Endsleigh through their website could be beneficial. Their accessibility and clear communication channels via phone and website make it easier than ever to explore your insurance options. Even with the average rating, personalized service and tailored insurance solutions might meet your needs. Don't hesitate to book an appointment and experience their services firsthand.

To go the extra mile, checking the website for specific details about their offerings and reading through the recent reviews could provide a clearer picture of what to expect. Remember, the right insurance policy can make a significant difference in protecting your assets, so taking the time to find a reputable broker like Endsleigh is a step towards peace of mind.

👍 Reviews of Endsleigh

Emma E.

1/5

Do not waste your time or money. Tried to cancel my policy as they were charging me 3 times as much as anyone else! They wanted £3000 for the year when the same level was available for under £1000 from multiple providers. Was referred to their sister company who would try to beat the price and told everything would be sortedwith my cancellation. I am now being chased by a finance company who are telling me my permium hasn't been paid. I rang Endsleigh and they told me I never completed my cancellation... Told them I needed everything fully cancelled as I thought it had been and was told I need to pay them an extra £170 as well as the previous month's premium! And both to be paid within 48 hours... Absolutely disgusting customer service. I have told all my friends and family to stay away.

Benjamin K.

2/5

A bunch of negative experiences. But nothing too costly.

They refuse most claims for reasons unbeknown to legislature.

They hire very poor contractors and external emergency claim personnel. Quite costly in comparison.

They find many excuses to why not to pay out your emergency claim.

Staff members are quite subjective in their analysis of claims. It seems like its every man/woman for themselves!

On their policy it clearly states, they will pay out if the general functioning of the house is compromised. This is not true, they don't pay out if drains are blocked. And its in their interest for you to find your own contractor when something serious happens.

The engineers they send out are under qualified and not friendly. One engineer actually caused a repeat problem twice!

Customer service is hit and miss, some are nice, some are absolute devil's.

OK: so they paid out one claim for me, of £308/£324. But it took several months and about 10 hrs of mind numbing calls.

Dan D.

1/5

If I could give them a 0 star review I would. Tried cancelling my auto-renewal back in 2019, I was under the impression it was cancelled... turns out they never processed the cancellation and I get hit with a £270 debt bill two years later. Unprofessional customer service who would rather argue than talk about resolutions. Anyone considering Endsleigh should seriously look elsewhere. Diabolical.

Tracy C.

1/5

1st notice of a renewal was on the day - I have no recollection to agreeing to an automatic renewal. Locked out my account when trying to access to check this - locked out because they changed systems, not because of forgetting a password. Unable to find a contact number on their website (via mobile). Ended up cancelling DD as I couldn't reach them. When I finally did get them it was outwith my cancellation period and I got hit with a cancellation fee. Still don't have access to my account to check if I agreed for an auto renewal.

Joseph F.

5/5

Due to having subsidence 6 years ago, and cracks showing in ‘19 looked for another insurer. Had insurance voided by a well known insurance company.

Contact Endsleigh on Tuesday/Wednesday. Today - Friday - got a quote that was reasonable.

I have had no problems getting in touch by phone or email. They responded in the timescale they said.

So far no complaints.

Roberta S.

1/5

I would give 0 if i could. Renewal quote gone up by 85% in a year with no explanation and no claims from us. Insane! Didn't even bother discussing it with them after such shocking news. Plenty of great cheaper options out there. What an appalling way to treat current clients after such a rough year. Clearly they are making us pay for their lost profits.

Crash D.

1/5

terrible company and customer service. make it impossible for you to cancel your policy with them with hour long waits on phone calls and beein passed though to at least 5 people before you get the person you are looking for!! Very disappointed.

I got an email about an auto renewal? they said i could login to access the documents and i couldn't even see them and was locked out of the account. Their emails look like spam.

Don't care about their customers and made the whole experience very fustrating for me!!!!

Crippy R.

1/5

I would give a zero rating if I could. Endsleigh are one of the worst insurers I've had the displeasure of using.

12 months after ending a policy, they're trying to say I owe them nearly £1600 on a car that no longer exists (I had it crushed after it failed its MOT).

I cancelled the insurance, paid the fees neccessary and they've randomly sent an outstanding balance to creditors.

PLEASE AVOID