Enterprise Car & Van Hire - Monmouth - Monmouth

Address: Overmonnow Service Station, Cinderhill St, Monmouth NP25 5EZ, United Kingdom.
Phone: 1600772535.
Website: enterprise.co.uk
Specialties: Car rental agency, Van rental agency.
Other points of interest: Identifies as women-owned, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 36 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of Enterprise Car & Van Hire - Monmouth

Enterprise Car & Van Hire - Monmouth Overmonnow Service Station, Cinderhill St, Monmouth NP25 5EZ, United Kingdom

⏰ Open Hours of Enterprise Car & Van Hire - Monmouth

  • Monday: 8 am–6 pm
  • Tuesday: 8 am–6 pm
  • Wednesday: 8 am–6 pm
  • Thursday: 8 am–6 pm
  • Friday: 8 am–6 pm
  • Saturday: 9 am–12 pm
  • Sunday: Closed

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Enterprise Car & Van Hire in Monmouth: A Comprehensive Overview

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Enterprise Car & Van Hire stands as a prominent car rental agency and van rental agency located in the heart of Monmouth, offering essential transportation solutions to both local residents and visitors. Situated at the convenient Overmonnow Service Station on Cinderhill St, the business is easily accessible from various parts of Monmouth and surrounding areas. Its strategic location near the service station facilitates smooth logistics for customers needing temporary or long-term vehicle solutions, making it a go-to choice for those seeking reliable hire services. Enterprise is identified as a women-owned business, which adds a unique dimension to its corporate identity and customer service approach.

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Location and Contact Information

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Enterprise Car & Van Hire's physical presence is at Overmonnow Service Station, Cinderhill St, Monmouth NP25 5EZ, United Kingdom. This location is strategically chosen for its accessibility, ensuring customers can reach the facility with ease, whether they are planning a collection or a return. The business provides multiple channels for customer engagement, including a direct telephone line at 1600772535. For comprehensive details regarding vehicle availability, booking procedures, and specific model specifications, customers can visit the official Enterprise website located at enterprise.co.uk. This online resource is a valuable tool for planning rentals and understanding the full range of services offered.

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Core Services and Specialties

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The primary function of Enterprise Car & Van Hire revolves around providing high-quality vehicle hire services. The company specializes in two main areas: car rental and van rental. This dual focus caters to a diverse clientele, from individuals requiring temporary cars for holidays or business trips to companies needing vans for deliveries or construction work. The facility ensures that all vehicles are thoroughly cleaned and maintained to a high standard, providing customers with reliable and safe modes of transportation.

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Customer Experience and Testimonials

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Enterprise Car & Van Hire has garnered a solid reputation based on customer feedback. According to reviews available on their Google My Business page, the company maintains an average rating of 3.8 out of 5 from a total of 36 reviews. This indicates a consistent level of customer satisfaction across various aspects of their service. Customers consistently mention positive interactions with staff members like Hasan and Moh, praising their professionalism and friendliness. The service is noted for its efficiency, with queries addressed promptly and the vehicle hire process being seamless from collection to drop-off. The attention to detail, such as providing clean and well-maintained vehicles, further enhances the customer experience, contributing to an overall hassle-free rental journey. The testimonials reflect a commitment to customer service and operational excellence.

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Accessibility Features

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Enterprise Car & Van Hire demonstrates a commitment to inclusivity by incorporating accessibility features for customers with mobility challenges. The premises are equipped with a wheelchair-accessible car park, ensuring convenient and safe parking for all visitors. Additionally, the entrance to the facility is designed to be wheelchair-accessible, allowing easy access for individuals using mobility aids. These thoughtful provisions make the rental process more accessible and comfortable for everyone, reflecting the company's dedication to serving a diverse clientele without barriers.

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Recommendations and Information for Potential Customers

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For individuals and businesses in need of vehicle hire in Monmouth, Enterprise Car & Van Hire presents a viable and reliable option. When planning a rental, it is advisable to check the availability of specific vehicle models, particularly if there are particular requirements related to size, type, or features. Booking in advance through their website or by phone is recommended to secure the desired vehicle and time slot. Customers should inquire about insurance options, fuel policies (full-to-full or other arrangements), and any potential additional fees that may apply during the rental period.

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Given the positive feedback highlighting the professional service and seamless processes, Enterprise is a recommended choice for those seeking straightforward and efficient vehicle hire. The combination of a strategic location, diverse vehicle fleet, and focus on customer service makes it well-suited for both short-term and extended rental needs. The identification as a women-owned business also adds a layer of trust and unique perspective to the customer experience. For detailed pricing and specific vehicle inquiries, customers are encouraged to consult the official website or contact the facility directly using the provided telephone number.

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"summary": "Enterprise Car & Van Hire en Monmouth ofrece alquiler de coches y furguras con buenas valoraciones, accesibilidad y conveniencia.",
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"quality_score": 8,
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👍 Reviews of Enterprise Car & Van Hire - Monmouth

Enterprise Car & Van Hire - Monmouth - Monmouth
anlujo
5/5

I primarily dealt with Hasan and Moh, and the service was exceptionally professional and friendly throughout. All my queries were promptly addressed, and the hire vehicle was clean and well-maintained. The collection and drop-off process was seamless, and the entire team went above and beyond to ensure a smooth and hassle-free experience.

Enterprise Car & Van Hire - Monmouth - Monmouth
allan J.
5/5

Excellent service. Hired a Transit Van from them. The van was a 71 plate Transit Custom, and on collection, I had a walk around inspection of the vehicle and confirmed any damage. Confirmed that the fuel was like to like for fuel on return. I was able to leave my car securely overnight in their carpark.
Very friendly and professional service, and I will use them again.

Enterprise Car & Van Hire - Monmouth - Monmouth
Robert C.
5/5

Faultless experience. Hires 2 Luton vans from Monmouth. Kept up to date with hire details and confirming vans were available for early morning collections. Vehicles clean and perfect for our needs. Matthew was a pleasure to deal with. Many thanks to all involved.

Enterprise Car & Van Hire - Monmouth - Monmouth
Ash
5/5

Absolutely Fabulous experience. We got the reservation wrong. They on the day, went to Cwmbran and got an automatic for us. We were running a little late past the close time, no problem. The politeness, professionalism of their behaviour the best I have ever experienced. Keiko from Abergavenny, in our old white BMW visiting my son and new born Granddaughter. Thank you again for making our Xmas special visit extra special.

Enterprise Car & Van Hire - Monmouth - Monmouth
john S.
1/5

Paid for a Vauxhall corsa or similar. Was presented with a Fiat 500 which I reluctantly accepted, as no other option was available. Driving 250 miles (mainly on motorways) in a tin box with a motorbike engine was not a pleasure. The only other time my wife booked a car, no car was available and she was offered a panel van. Not sure if this is just Monmouth that is rubbish, or if it's a more general problem.

Enterprise Car & Van Hire - Monmouth - Monmouth
Lynette H.
5/5

Loved the car. Good all round experience. Would have preferred a full to full tank policy to remove the need for guess work on the fuel requirements.

Enterprise Car & Van Hire - Monmouth - Monmouth
Amy P.
1/5

Matthew, Hassan and Stacey need a job performance review. DO NOT rent a car from them! If I could give a 0 star I would.

I was given a hire car through my insurance for a non fault accident that happened in my own vehicle. I took out the additional cover and was told that this means that I would be on their insurance (Ring doorbell footage will back this up) and that if anything happened I would be covered under their insurance. I was given a Mercedes saloon even though they should've given me a like for like (Truck) a week later they bought me a truck to my door and swapped the vehicle, handed me the key, didn't show me around the car as in Hassans words 'I won't show you around because it's raining', didn't get me to sign any documents, didn't explain or ask me if I wanted any additional cover and went back to the office. That week I was sat in the petrol station waiting for the fuel pump and a Fedex driver reversed into the side of me (again non fault) I rang enterprise to be told don't worry, I am covered on their insurance. Today I have had an email from my insurer to say they are claiming on MY insurance!

When I rang Hassan and stacey, I was told yes this was a mistake on their behalf and this should never had happened. Low and behold they have told my insurance something totally different. I have this all recorded yet they are denying this.

I will be making a formal complaint against the employees involved.

Enterprise Car & Van Hire - Monmouth - Monmouth
Lyn J.
1/5

Car late
Car wrong car
Car dirty
No one answered phone in office hours
Wrong level fuel
Car collected late
Photos available

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