Evolve Block & Estate Management Ltd - Ringwood

Shawali Y.

Stay away from this company!
Within two years the company doubled the service charge fees, but with no or very poor service.
The company is not transparent at all. They did not provide the accurate accounts for the recent financial years (22-23 and 23-24) despite the multiple requests from the leaseholders. The leaseholders don't know where all the money were spent.
Fortunately the company is not managing our block of flats anymore, but we will still pursue the issue of fees to be explained and the accurate accounts to be provided - certified by an independent accountancy company.
Publication of the accounts at the end of each financial year is a requirement of the lease agreement. The company breached the lease agreement...

Boryana G.

We are very unhappy by the service provided by Evolve. We had a burglary incident and asked Evolve to change main door codes which was never done even though this is a high security and safety issue. We called a locksmith ourselves and did it after months of waiting and break ins into the building by homeless people. We also reported cleaning and rubbish issues in the main building and yard and this was not taken care of. We cleaned the building ourselves on several occasions. We asked for yearly spending accounts and this has, to this date, not been provided to us to show how our service charges have been spent.

Ryan W.

There are several concerns with the management of our leasehold block. Despite not providing any additional services, they have consistently increased their costs. Numerous flat owners have experienced water leakage from the roof into their cavities. This issue has been known to the management company for over five years, yet they have neglected to address it.

colin T.

We were in urgent need of a speedy reply from our Managing Agents to our buyers’ solicitors who were bombarding us with enquiries on the sale of our apartment in Poole. We have all heard nightmare stories of managing agents taking weeks/months to answer but not Evolve. The enquiries were emailed to their office in Ringwood on Monday morning with answers e mailed to the solicitors by lunchtime the same day! Marvellous. Worries over - but not quite, The next day yet more enquiries, albeit only a few, but again Evolve were up to the challenge with all answers returned within one hour! Our sale and purchase went ahead we were able to exchange without further problems thanks in no small part to the professional, rapid responses by the team at Evolve, especially Sarah Belsham and Ben Hume. If you are looking for new managing agents for your block look not further - Evolve Block & Estate Management are wonderful.

Eleanor W.

Evolve held a Client Event on 22 Feb 2022. It was well run with a good speaker. The topics covered the new leasehold legislation and the new fire safety bill. I found the evening very useful. It was also nice to meet other leaseholders and the Evolve team in a less formal setting. I look forward to the next one.

Jody S.

The team at Evolve have been a life-saver, we live in a tall building on a large estate which has been targeted by the building safety regulations, the property managers have communicated everything so well, helping us understand the requirements of the new laws, cost implications, how we can all work together - I strongly recommend any large and complex site to go with Evolve as they clearly understand the demands required of big estates

Monica B.

I have found this company unhelpful, their service does not seem to be a priority to them.

One of the issues I have had was location of metres for the apartments, they could not tell me as did not know where they were, it turned out they were within the communal areas so would have expected them to know this as the managing agent.

Another issue has been that one member of staff confirmed windows due to be replaced early spring, after completion it seems this was inaccurate, I will now have to arrange and pay for these myself, there are 6 windows in the apartment, I have had 1 quote so far £2,089.72 for just one of the windows as it is timber and single glazed.

I have gone through the complaints procedure after the poor service & scare tactics; including shouting, swearing & intimidation to get me to remove my Google review (for legal reasons please note I do not have recorded evidence of this).

I wonder how many clients they have threatened legal action with to silence them on bad service.

Julian B.

Having worked with Ben Hume at Evolve on a number of residential blocks I have found Ben and the team to be extremely helpful and responsive.
I also find that they strive to secure best value for the lessees and tenants of the blocks they manage. Recommended!