FirstPort Residential Property Management - New Milton

Address: 11 Queensway, New Milton BH25 5NR, United Kingdom.
Phone: 3333214080.
Website: firstport.co.uk
Specialties: Property management company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 28 reviews on Google My Business.
Average opinion: 1.7/5.

📌 Location of FirstPort Residential Property Management

FirstPort Residential Property Management 11 Queensway, New Milton BH25 5NR, United Kingdom

☎️3333214080

⏰ Open Hours of FirstPort Residential Property Management

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

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Introduction to FirstPort Residential Property Management

FirstPort Residential Property Management stands as a prominent entity in the United Kingdom's property sector, specifically serving the community in New Milton, located in Hampshire, England. Operating under the umbrella of the FirstPort Group, this company specializes in residential property management, offering a comprehensive suite of services designed to streamline property oversight for both landlords and tenants. Their presence at 11 Queensway, New Milton BH25 5NR positions them as a local resource for property-related inquiries and management needs within the surrounding area.

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Company Overview

FirstPort is recognized as a dedicated property management company, focusing on residential properties. Their core mission revolves around providing efficient and professional management services to ensure properties are maintained to a high standard and that tenant relations are handled effectively. This includes managing tenancies, handling maintenance requests, addressing tenant concerns, and ensuring compliance with all relevant legislation. While based in New Milton, their services extend beyond this immediate location, leveraging their established reputation within the broader property management landscape of the United Kingdom.

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Location and Accessibility

Located at 11 Queensway, New Milton BH25 5NR, FirstPort's New Milton office serves as a central hub for their operations in the region. The address places them within the convenient commuter belt near Southampton and Salisbury, making them accessible to both clients and property owners in the area. Notably, the company emphasizes accessibility, ensuring that their physical premises are welcoming to everyone. Features such as a wheelchair accessible entrance and a wheelchair accessible parking lot demonstrate their commitment to inclusivity and ensure that individuals with mobility challenges can visit the office without undue difficulty. This focus on physical accessibility reflects broader corporate values aimed at serving a diverse clientele.

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Specialties and Services

As a residential property management company, FirstPort's specialties encompass a wide range of services essential for effective property oversight. Key areas include lease agreement management, rent collection, coordination of routine and emergency maintenance, background checks for prospective tenants, and the handling of insurance claims related to property damage. Their expertise in navigating landlord-tenant relationships is crucial in maintaining harmonious living environments and protecting the interests of property owners. Furthermore, FirstPort likely employs modern property management software to enhance efficiency, streamline communication, and provide real-time updates to clients and tenants alike. This technological integration is increasingly important in today's competitive property market, allowing for more responsive and data-driven management practices.

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Accessibility Information

The commitment to accessibility extends beyond the physical office space to ensure that all interactions with FirstPort are accommodating. The wheelchair accessible entrance and dedicated parking are physical manifestations of their dedication to serving individuals with disabilities. This focus suggests that their services are designed to be inclusive, potentially translating into properties under their management also adhering to accessibility standards. For anyone seeking property management services, especially for properties requiring specific accommodations, FirstPort's accessibility features indicate a level of consideration for diverse client needs. This can be particularly reassuring for tenants or property owners with specific mobility requirements.

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Opinions and Reviews

When evaluating a property management company, testimonials and reviews offer valuable insights into the quality of service provided. FirstPort Residential Property Management has garnered attention through its presence on Google My Business, where it currently holds 28 reviews. Analyzing these reviews reveals a notable average rating of 1.7 out of 5, which signals considerable dissatisfaction among a portion of their clientele. This low average suggests that past experiences may have fallen short of expectations for many customers, potentially indicating recurring issues in service delivery, communication, or maintenance response times.

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Understanding the Review Context

The low rating, often associated with poor customer service, slow response times, or unresolved maintenance issues, warrants careful consideration. While reviews can sometimes be subjective or influenced by isolated incidents, a consistent pattern of criticism, as reflected in the 28 reviews, raises valid concerns. Potential clients should scrutinize these reviews not merely for the rating itself but for the specific complaints highlighted, such as issues with responsiveness, property upkeep, or contractual misunderstandings. This information is crucial for anyone seeking reliable property management services, as it provides a glimpse into the company's operational strengths and weaknesses.

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Recommendations for Potential Clients

For individuals or businesses considering engaging the services of FirstPort Residential Property Management, a prudent approach involves thorough due diligence. Begin by examining the available reviews in detail to identify any recurring themes of dissatisfaction. If multiple reviews cite similar problems, it may be indicative of systemic issues rather than isolated incidents. Additionally, requesting direct quotes for specific services can provide clarity on costs and expectations before committing to a contract.

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Considering Accessibility and Location

Accessibility remains a key factor for many, and FirstPort's efforts in this regard should be weighed positively. Their wheelchair accessible facilities demonstrate a tangible commitment to inclusivity. However, the overall service quality, as evidenced by the low average rating, must not be overlooked. Prospective clients should inquire about the company's current performance metrics, such as average response times for maintenance requests, tenant satisfaction rates, and their approach to dispute resolution. Furthermore, exploring alternative property management companies could yield better outcomes, ensuring that the chosen provider aligns with the client's specific needs and values.

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Comparing with Other Options

In the competitive property management market, it's essential to compare FirstPort with other providers. Look for companies with higher average ratings and more positive testimonials. Consider factors like the range of services offered, geographical coverage, and specialized expertise (e.g., managing rental properties with specific features or in particular locations). Engaging in preliminary conversations or consultations can provide firsthand insight into the company's professionalism and responsiveness, offering a more comprehensive understanding than reviews alone.

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Conclusion

FirstPort Residential Property Management operates from its New Milton base, offering residential property management services with an emphasis on accessibility. While their physical accessibility features are commendable, the average rating of 1.7/5 based on 28 Google reviews paints a picture of significant customer dissatisfaction. Prospective clients seeking property management services should approach FirstPort with caution, conducting thorough research and potentially seeking quotes or additional testimonials to gauge their suitability. The decision to engage their services should be informed by a careful weighing of their accessibility credentials against the documented concerns regarding service quality. Ultimately, selecting a property management company requires balancing various factors to ensure the best possible outcome for property owners and tenants alike.

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👍 Reviews of FirstPort Residential Property Management

FirstPort Residential Property Management - New Milton

Bails

1/5

Awful customer service.
The apartment block has been on hold from paying service charges for the last 4+ years due to a deed of variation issue. There is an agreement between Firstport, the property developer and the residents that we don’t pay these invoices until the issue is resolved.
Even though the issue hasn’t been resolved, they took only my account off hold and are demanding I pay, even though the outstanding invoice are around £4k overstated.
They have refused to put my account back on hold and are now going through creditors.

Ross

1/5

Disgrace - ripping people off with unwarranted maintenance charges for communal areas in new developments that should have been adopted by the local authority. Legislation being passed to combat this but won’t help the thousand of pounds wasted by residents already in addition to Council Tax.

Ruth D.

1/5

Disgustingly unprofessional. This company will do anything to make money, including taking advantage of residents and abusing the contractors they use. Unbelievable that you can still find corporate gangsters in this day and age, and they are still getting away with it.

Samantha C.

1/5

They just don’t care, I have reported problems numerous times, they keep shutting the case down without doing anything. Ombudsman next I think, only another few weeks and I can report them.

Jake M.

1/5

Terrible company to deal with. I would give 0 stars if I could. I have been trying to get first port to come and repair the roof for 6 months and nothing has happened. £1700 a year for this. Oh and also, all of the communal areas are filthy as they seemed to be cleaned once in a blue moon. Where is my money going?

Linda B.

1/5

Health hazard - vulnerable person held to ransom
Leaving a vulnerable person held to ransom to give authorisation to an a potential unknown cost when they have sewage coming up through their toilet for 2 weeks. Once under duress agreed, they book the plumber 5 minutes before they close leaving it another 24 hours or if they can get an on call plumber 3 time the potential cost. Vulnerable person ended up breaking down and became unwell due to the turmoil and stress.
I feel this very poor customer service with no vulnerable person policy to speak off is shocking and I feel this may go right up to director level. One of the case workers was on chat and a director won't deal with it just said escalate it up the chain of command.
Totally disgusted by this shocking company whose websites values are laughable:-
Trust (We’re open and honest – we keep the promises we make.) - wrong on all levels
Respect (We seek an inclusive environment which promotes empathy and care for each other.) - again no sympathy and heartless especially to vulnerable person.
Integrity (We have strong moral principles. We do as we say.) - They don't and I would say more like bullying a vulnerable person.
Innovation (We welcome change as a way to nurture a growth mindset.)
Delivery (We work together to deliver the most effective solution in a timely manner.) - Hmmm 2 weeks and escalated for the last 24 hours and still no resolve doesn't seem timely to me.

Claire V.

1/5

The residents asked us to contact FirstPort as they were getting no response regarding the fence between us that blew down in April 24. We have contacted FirstPort every month since then and the fence is still down.

aniraj S.

1/5

Do not even want to give 1 star to them as the service they provide is ridiculous, the street lights gone for more than two weeks still no service.