Geoffrey Insurance - Sevenoaks

Address: 45 Westerham Rd, Bessels Green Rd, Riverhead, Sevenoaks TN13 2QB, United Kingdom.
Phone: 8081961526.
Website: geoffreyinsurance.com
Specialties: Insurance agency.

Opinions: This company has 90 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of Geoffrey Insurance

☎️8081961526

Geoffrey Insurance, located at Address: 45 Westerham Rd, Bessels Green Rd, Riverhead, Sevenoaks TN13 2QB, United Kingdom, is an insurance agency that offers cheaper insurance options. However, customers have expressed that the claim handling process is not efficient, especially when dealing with accidents.

Customer Experiences

Some customers have reported difficulties in resolving claims with Geoffrey Insurance. They mentioned that the company did not clearly communicate what was needed to resolve the claim, leading to weeks of uncertainty and the need to file a formal complaint. Additionally, customers have had to follow up with the company to ensure that the requested documents were reviewed.

Inefficient Claim Handling

The reviewers also pointed out that the claim handling process could have been much faster and efficient. Despite the challenges faced, most customers were able to resolve their claims, but the process was lengthy and required persistence.

Overall Opinions

With a total of 90 reviews on Google My Business, Geoffrey Insurance has an average rating of 1.6/5. While the company offers affordable insurance options, the claim handling process has been a source of frustration for many customers. Prospective clients should be prepared for a potentially lengthy and challenging claims process if they choose Geoffrey Insurance.

Recommendation

If you are looking for an insurance agency and prefer a more seamless claims process, it is recommended to explore other options. However, if cost is your primary concern, Geoffrey Insurance may be a suitable choice. To learn more about their offerings, visit their website at geoffreyinsurance.com or contact them at Phone: 8081961526.

👍 Reviews of Geoffrey Insurance

Masudur R.

3/5

Not a very easy company to deal with the insurance once having an accident. They don’t clearly said what’s needed to resolve the claim, it took weeks and a formal complaint before knowing they won’t need anything else to decide the claim!!

After mailing them the requested documents, they won’t look at it proactively, I had to call them and ask!!

They offer cheaper insurance, case handing is not good when have an accident!

By the way, my claim was accepted at the end, but the process could have been much much faster and efficient.

John R.

1/5

Completely Disorganised Insurer
I called Geoffrey to notify of a no claim accident, I then had to report it to the underwriter directly and was given 3 incorrect contact numbers by the first member of staff I spoke to. When I finally got through to the underwriter, they took my report and confirmed there was no claim and my NCD would not be affected.

Two weeks later Geoffrey have still not resolved my "claim", so I've lost three years NCD and still received no policy refund! Had to speak to the Geoffrey team three separate times regarding this and have yet to receive any confirmation from their claims team despite the underwriter confirming TWO WEEKS PRIOR.

Never take a policy with Geoffrey. The staff are polite but clueless and the systems are a complete mess.

Lisa L.

1/5

I had a frustrating experience with Geoffrey insurance. They wrongly charged me a £20 late payment fee for a payment that wasn’t even due for another 10 days. When I called to resolve the issue, I was kept on hold for over an hour which was costing me so in the end I put the phone down—an unacceptable amount of time for what was clearly their mistake.

This kind of poor service and lack of efficiency has left me very dissatisfied. I expect better transparency and care from an insurance provider. I hope they improve their processes to prevent situations like this in the future.

Sophia E.

1/5

Absolutely shambles this company, had to change my number plate from my private one as I was getting a new car. Charged me £240 online so phoned up and said this should be about £25-40, there’s an error in the system. She confirmed I was correct. Later she said oh it will show as 2 transactions on your bank but only £25 would come out and she swore blind that 2 bank transactions wouldn’t go out… following day 2 bank transactions went out… £240 to change a number plate and then 8 days to get a refund on their mistakes!!

Richard D.

3/5

My wife insured her Seat Ateca for a grand total of 20 days before we decided to sell it. So with a cancellation fee of £45 plus some strange added policy costs totalling around £60 for 20 days insurance..the grand total was around £104. Not happy with this and their online chat simply dismissed her query on the cost. Best avoid these insurers.
Did get a call from their service team who refunded the cancellation costs so much improved service.

Emdad R.

1/5

Please remember that customers are paying hundreds of pounds for your terrible services.

Staff are ineffective. I got cut off several times, staff lack knowlege and ill informed and the responses are non existent. I risk my policy being cancelled due to incompetence.

On top of this I complained and am being dealt with by a hugely patronising and out of touch complaints manager.

The lack of customer service is affecting my livelihood.

These people seriously need to be pulled up and take. To ask by the powers that be.

As a minimum there should be an audit of practices based on customer concerns.

They are a total disgrace and I’m being polite.

Yasir M.

1/5

very disappointed because cancel my…
very disappointed because cancel my insurance ihve provid my all request document received email from poliy validation teem Thank you for sending in the requested documents. Your underwriter is satisfied with the validation checks and your policy has been cleared to continue
Luckily before I drive my car chek online data base my car is un insurance waited time and money with this 😡😡😡😡

Ian L.

1/5

Cancelled our car insurance due to an administrative error. We tried to update the information but to no avail. Now we have to struggle to get car insurance due to someone not doing their job properly.