Grangeford Asset Management - London

Yacob YH

My experience with Grangeford Asset Management has been horrendous. Despite taking over as the new management for my property, they failed to send any official letter or notice about the change—no direct communication at all. In over two months, I received only two emails: one brief introduction (which I missed due to lack of follow-up or proper notice) and a sudden, aggressive demand for a £1,037 fine without any explanation. The tone of their email was threatening and dismissive, including statements like:

'Non-payment of ground rent as per the terms and conditions of your lease' — despite my ground rent being fully paid.
'Referred to the landlord’s possession team' — an unnecessarily intimidating tactic, especially given their lack of previous communication.
'Forfeiture proceedings to repossess your property' if payment wasn’t received immediately.
'Grangeford will not enter into any further correspondence on this matter' — effectively refusing to address any questions or concerns.
This type of management, with threats and a refusal to respond to inquiries, is unprofessional and entirely unacceptable. If you’re looking for transparent, respectful property management, avoid Grangeford at all costs.

Also, I’ve sent constant emails and I’ve called many times but of course no reply whatsoever.

I’ve been scammed and it’s seems they will continue to scam others in future just like they have been doing for a while now.

Sky Sha

Minus 10 stars if there's a choice. This company lived on notorious charges and does not give any warning or reminders when there's an outstanding ground rent. When they reach out to you it's when they have accumulated a good lump sum of legal and administrative fee to earn from landlords. BE WARE and BE ALERT. They can't even tell me where the statement was mailed to and has no evidence that they have sent it.

Geoff Morris

They charge ground rent buy how they really make the money is extortion. If someone is late on a payment they send 3 weekly reminders with a layer of extra cost added for each letter, then they send to their own debt collector (in the group) who then really ramp up the fees. So much fee you think it's not legal and not reasonable. But then eventually they do instruct their own solicitors (doubtlessly part of the Grangeford group) who go on to add their costs. The costs get so inflated and out of control but if you disagree they will take it to court. I thought a debt collector only came after solicitor or if debt was sold on but at Grangeford they play by their own rules... because they have their own collective of companies.

And here you learn that court is a joke. You can get a judge who thinks it's ridiculous costs but then it can go to another judge who is charmed by their beautiful cutesy barrister and clueless to what life costs and how it costs to write a letter. Because by the time it goes to court they changed the narrative to me being unresponsive when I wasn't and always was open to settle a reasonable amount... but they don't care. They know the law can be bent and it's just down to a show to the judge and that's how they extort thousands from people on top of just what is already a high (for ground rent!) ground rent.

ZY N

The worst company I have ever experienced. They are awful just want money from your pocket in many legal and illegal ways. Full of threaten, cheating,conspiracy, trick, trap in their company culture. Don't understand how they can still survived in this legal country.?

Alexandros Kontopoulos

Stay away, they fail to send invoices and ask late fees!!
Seems this company does it systematically. I never received the invoice for the land rent (150£) and I got a notification from Property Debt to pay late fees of 1000£. As soon as I received the letter from Property Debt I paid the land rent to Grangeford and tried to contact them to resolve the issue, since it was their fault I never received the invoice by postal mail. Unfortunately, they insist on their decision and I need to pay the equivalent of 7 years in late fees... I think they do it on purpose

Ryan Saunders

This company purchase freeholds and collect ground rents. During these current uncertain times Grangeford have added 'made up' late charges to our accounts for 2 properties we own. This is despite the fact we sent the company a cheque for the ground rent before the due date. Grangeford sent correspondence to say our account had still not been settled and so we responded that we had sent them cheques in the post.
Grangeford then insisted they did not accept cheque payments (even though we have been paying the ground rent to the freeholder of these properties via cheques for the previous 10 years). I then explained that our offices are now closed/locked down due to COVID-19 so it would take time before we would be in a position to put a stop on the cheques and arrange payment by alternative means. In late April, once our accountant was unfurloughed, we managed to send the ground rent payment by bank transfer to Grangeford for the 2 properties. Grangeford have since then, added late charges to our account that are larger than what the actual ground rent fees! I have advised we are not paying this made up fees and Grangeford have responded by sending threatening emails. We will not pay the fees and we will take Grangeford to a tribunal. This company are trying to profit from the current uncertain climate which is sickening at a time when all businesses are having to be patient and understanding when chasing payments. Our accounts should have been placed on hold whilst the issues were being sorted!

malcia444

Grangeford attempt to recover exorbitant late payment charges on ground rent on behalf of their clients. These charges are outside the terms of the lease and shouldn't be paid. Hold firm! Their repetitive demands are a form of harassment. Check out Dunn House Investors on Facebook and message me.
After a battle with them I prepared an application to the FTT for a determination but before sending it off Grangeford caved in and removed the extra charges. They clearly do not want their dubious actions to be challenged in the public domain!

Paul Buckley

This company has, since earlier this year, collected ground rent on behalf of Tuscola from the 50 houses in the development in which I live. The houses were were built between 3&4 years ago. When they took over they issued invoices to all houses for ground rents due since the houses was built. When residents pointed out that their accounts were up to date, Grangeford asked for proof. My response was that it was their responsibility to obtain this information from the previous agents and that, if required, I'd produce it to a court.
I heard nothing until this week when Grangeford issued ground rent invoices to all 50 houses, again asking for all amounts that would have been due since the houses were built. They obviously hope that this sharp practice will result in some people inadvertently paying these bogus amounts.
What it has done is distress some of the residents.