Graves Son & Pilcher LLP - Brighton

Maria C. A.

Our experience with Graves Son and Pilcher, particularly with Tracey as our agent, has been nothing short of exceptional throughout our 2 years and 2 months of tenancy. From the moment we first engaged with them, we were impressed by their professionalism, attention to detail, and genuine care for their clients.

Tracey, in particular, stood out with her outstanding communication skills. She was always prompt in responding to our queries, consistently getting back to us within 24 hours, which made the entire renting process smooth and stress-free. Her willingness to go above and beyond to assist us truly made a significant difference.

One of the aspects that truly impressed us was their efficiency in resolving any issues that arose during our tenancy. Whenever we encountered any problems or needed maintenance assistance, Graves Son and Pilcher acted swiftly, ensuring that everything was sorted out in less than 48 hours. This level of responsiveness and dedication to customer satisfaction is truly commendable.

Overall, our experience with Graves Son and Pilcher has been nothing short of excellent. They have set the standard for what a lettings agency should strive to achieve – professionalism, reliability, and outstanding customer service. We are grateful for the wonderful support we received throughout our tenancy, and we highly recommend them to anyone in search of a trustworthy and reliable lettings agency.

Thank you, Tracey, and the entire team, for making our renting experience truly enjoyable.

Richard S.

I was a bit dubious to use another managing agent to look after my rental property after a very bad previous experience.

But Tracey was incredible from the Graves Son & Pilcher team.

She was amazing in every aspect.

Constantly going above and beyond to ensure both my tenants were happy and that I was kept across all problems and correspondence.

I really could not recommend her enough. Always prompt with communication and remained professional and friendly at all times.

Thank you Tracey and the rest of the GSP team!

Ewelina H.

Absolutly horrible service. No heating because boilers being replaced. They knew the boliers need replacing last year already and instead of planning corectly and doing it in spring/summer months they started in September. Managing agent is not responsive at all and when spoken on the phone - extreemly rude. Contacted partner and had better response. Now , 11th of November still no heating on and only warmish water. And since 2 or 3 years (I don't rememebr now) we pay 500£ a month in service charges for 2 bedroom flat. No amenitis - just lift. No concierge service, no garage or parking, no gym or garden. After one year of asking I recived paperwork for the payments and recipts so I am going through them. But still can't understand what I am paying for such a high amount.

Sarah B.

Erin has been excellent throughout our process. Thankyou for all your help

dan G.

Impressed with this company , kept me up to date as much as possible and helped push things along when needed . We had Erin running our case , very pleased
Thank you

Jasmine T.

I recently worked with James haywood and Erin Mann to rent multiple commercial properties, and I couldn't be more pleased. They were prompt, professional, and efficient, making the entire process seamless. Their dedication and attention to detail ensured everything was handled smoothly. Highly recommend their services and the agency graves son and pilcher!

Tristan A.

I have lived in a flat managed by Graves Son & Pilcher for a little over a year and it has been a happily refreshing experience after renting with other agencies in Brighton and Hove for over 10 years. The property management team (especially Tracey) are professional, polite and very helpful. They respond quickly to any issues and many of the maintenance matters we have raised have been responded to and resolved on the same day. Incredible! They use professional, reliable and friendly service people and all communication is timely and courteous. It’s honestly a rare pleasure to be treated to this level of respect and competence as a renter in this city and I would absolutely not hesitate to recommend Graves Son & Pilcher’s services to any other renter.

B B. L.

GSP took over the block management of the block of 3 flats in lewes - one of which I own.
Since they have taken over, a simple issue of flickering communal lights has not been sorted - I have been passed pillar to post of different people who reply once and then never again. The issue was reported on 23rd January and still isn’t sorted. It could be sorted within a couple hours max if they sent someone out or replied to emails.

I put in a formal complaint and as part of their complaints procedure, you are promised a response within 15 working days. Today marks 20 working days with no response..

I have also requested 3 times in writing for a copy of the insurance document - needless to say this has been ignored too.

**adding since your reply**. You sent an electrician round twice - one time he said the rain caused it. The second he said pigeon netting caused it. You have just emailed me to close my complaint (without investigation) and to say that the light is meant to be on all the time. (It’s not - it’s never been on all the time in the 3 years I’ve owned the property). Your response also did NOT confirm a follow up visit - another lie.