Hine Chartered Insurance Brokers - Acrisure - Manchester

Victor H.

I found this company through ChatGPT and checked its reviews, which seemed positive. However, based on my own experience, it was completely contrary to those reviews.

I requested quotes for landlord insurance, and Chris initially asked me to call. I made a WhatsApp call after exchanging emails, only to receive a response later stating that WhatsApp calls would not be considered and only direct phone calls were accepted. Instead of making another call, I asked for the necessary questions in writing and was sent a list, which I answered promptly. However, the response I received was completely irrelevant—it did not address my request for landlord insurance and felt entirely out of place. The reply from Chris : (Hello, Thanks for the below – the main rating factor will be the rebuild value – please can you let me know that figure or unfortunately I will not be able to obtain quotes – Also is there not a property management company that sorts the insurance out for the apartment (Whole building) owners as it is not possible to cover one individual apartment, )

This lack of professionalism and clarity was frustrating and disappointing. I had expected a smooth and efficient process, but instead, I encountered poor communication and unhelpful responses. In the end, I gave up on this inquiry.

If this is how they handle potential clients, I cannot recommend their services. Regarding the company's response, if they were handling this matter seriously, they could have simply asked Chris to check his/her sent emails dated 23.01.2025 and 27.01.2025. Instead, they indirectly suggested that my complaint was unfounded. Furthermore, their reply completely ignored the fact that my request was specifically for landlord insurance, not any other type of insurance.

Richard B.

Google Review for Scott Whitney at Hine Chartered Insurance Brokers.

Scott is great. He’s helped me with a number of insurance policies. He is a very experienced insurance broker and his calm and thoughtful approach has helped me to identify exactly what coverage I need so I'm not paying for something I don’t need. Would definitely recommend him.

Andy C.

If have dealt with Andy Guy for many years. He is always professional and very quick to respond to any queries, providing advice based on his many years of experience in the industry. he takes the stress out of insurance issues and I would recommend Hine's services to anyone.

kno

Having felt a bit unloved by my domestic building and contents insurer who wouldn’t give any cover of our property whilst our extension was being built I spoke to Hine who were able to secure cover of the building, contents and work in progress within 4 days of a full information base which accommodates my various modifications to their original proposal. This was after 10 days of struggling with online quotes and call agents who didn’t ask the right questions , didn’t call back or supplied quotes with inappropriate endorsements. I’d recommend Andy Guy at Hine to help navigate the process.

Dave A.

Hine have served us excellently for several years. Communication is always clear, timely and transparent. Andy Guy answers my endless stream of questions in ways I understand and gives us confidence that were are compliant and have the right insurance products for our church.

Mete D.

Hine Chartered Insurance have been dealing with our companies and personal insurances for many many years now. The professional, positive and extremely helpful service is always a pleasure to work with and off course re new our insurances with them annually. Rachael Carrington who deals with us and our matters consistently is just a joy to work with and always sees us through fantastically!
Thanks Hine, speak soon 😉
Mr M Dursun

Jessica M.

Submitted an enquiry after business hours on a Thursday, was called first thing Friday morning to sort out my insurance needs. All information was clear and informative. Accurate timescales given with when I would be contacted again. Very refreshing to deal with professionals! Highly recommend, they sorted out my unique insurance in a very short amount of time.

Emma M.

I have used Hine Insurance for a very long time for all of Mi PA's business insurance needs and the service that I receive from my account manager Chris Booth is always outstanding and he is a pleasure to work with - highly recommend!!