HSBC Liverpool Old Swan - Liverpool

HSBC Liverpool Old Swan: A Comprehensive Review

Located at Address: 525 Prescot Rd, Old Swan, Liverpool L13 5UU, United Kingdom, HSBC Liverpool Old Swan is a reputable bank that offers a range of financial services. The bank can be contacted at Phone: 3457404404, and its website is hsbc.co.uk.

Specialties

HSBC Liverpool Old Swan specializes in banking, business banking services, financial institution, investment bank, and savings bank. The bank offers a wide range of financial products, including checking accounts, savings accounts, loans, credit cards, and investment services.

Other Points of Interest

The bank offers language assistance, wheelchair accessible entrance, wheelchair accessible seating, wheelchair accessible parking lot, wheelchair accessible restroom, and is LGBTQ+ friendly and a transgender safe space. These features make the bank accessible and inclusive to all customers.

Opinions

HSBC Liverpool Old Swan has received 44 reviews on Google My Business, with an average opinion of 2.8/5. Many customers have praised the bank's staff for their helpfulness and patience. For instance, one customer commented, "Couldn’t have been nicer staff, had a problem with mobile banking and Max helped us. Can’t thank him enough for sorting my problem and being so pleasant and patient."

Recommendation

HSBC Liverpool Old Swan is a reliable bank that offers a range of financial services. The bank's accessible and inclusive features make it an excellent choice for all customers. If you are looking for a bank that offers excellent customer service and a wide range of financial products, HSBC Liverpool Old Swan is an excellent choice. We recommend visiting the bank's website (hsbc.co.uk) to learn more about its products and services.

👍 Reviews of HSBC Liverpool Old Swan

Beth Easson

5/5

Couldn’t have been nicer staff, had a problem with mobile banking and Max helped us. Can’t thank him enough for sorting my problem and being so pleasant and patient. Would definitely recommend going there, it was lovely to actually be able to speak to someone face to face.

Verónica Díaz

1/5

Embarrassing and mediocre service, the women working there are lazy and they will give you million excuses to not to do their job. They are racist or something, they way they treated me was a joke, they told me to upgrade an account I needed to be here in uk for more than 3 years and gave me many excuses more, I brought my council tax, bills, and they said that wasn't valid that now I need to be 3 years here to upgrade the account. Then when you go online the policy is different. When I asked, to showed me the policy that states what she said, she couldn't even give me an answer. They make you waste time and then laugh about it. Save yourself a headache and stay away from this bank and institution. I will be putting a complain

Dave Thomas

2/5

Had an issue with moving money between my accounts. One was a business account and they said that's why they couldn't help. So if I needed help, I'd have to phone up and wait in a queue to ssi if they could help, maybe! Or I'd have to travel 5 miles into town. Very poor service. Not what they once were.

keith kewley

5/5

I came to old swan branch this morning . I was having trouble with my pass key code generator it kept failing. I met two members of staff Michelle and Sandy, I can not praise them both enough for the politeness and efficiency they showed me. I was given a new key card and helped to activate the device in no time at all . they were patient with me and helped me through the stages of the activation process and i was on my way in no time, they are a credit to you branch.
thank you
Susan Kewley

G Godfrey

1/5

Can't even get cash over the counter anymore.

Anna Ruptash

1/5

Today they didn't want to do online banking for me, they doing phone appointment after 7 days later. I went to another bank. And they did everything for me on the spot in 5 minutes
I do not recommend this bank to you. This is a waste of time

huimin xu

5/5

The staff was very friendly and patient. Helped my mom and I deal with the problem and opened the desired account. Very satisfied. And thank you, Liam.

papa gayotwit

1/5

Opened new account online. Received debit card pin number. No telephone security number (required to set up app and online banking). Responded by e mail to tell them. No response received after SEVEN DAYS. rang their.. Ha ha ha. "customer support" based in INDIA. Sent out 19th December. Eleven days after opening account. Idiot in call centre asks me security questions. Fails security so locked out. He can't tell me what security failed. Based on call most likely he INPUTTED wrong digit. Now locked out. Security number in post no longer valid. Have to go into branch to verify ID to get it sorted. ABSOLUTE DISGRACE.. THREE branches in liverpool! 😠 As soon as its sorted account is being closed. DONE DESERVE TO HANDLE MY MONEY!!!