HSBC Malvern - Malvern

Lyn Webb

My husband and I had an appointment with the Malvern Branch and saw Katie who was really efficient and patient in explaining everything to us. It was really refreshing as we both struggle with all of the up to date technology yet felt we could ask any questions we were concerned about. Thank you Katie, best wishes for the future,

Paul Bennett

I have just spent 4 hours trying to correct a Premier Credit Card direct debit problem. No one can fix it! Even the branch were powerless. I talked to at least 12 people (mainly in the Philippines) who could not help... I have been with HSBC/Midland Bank for 50 years and this is the final straw... The unfortunate truth is that HSBC no longer care about Britain, have deskilled their staff and are therefore dysfunctional in regard to even small problems. I am reluctantly going to take my business elsewhere and suggest you do too...

J M

The opening times were advertised as being open from 9:30 am on a Thursday , however upon arriving to the bank after 10 the bank still has not opened with no explanation or reasoning.

Chris McSweeny

Had a problem with my account I was getting stressed about. The member of staff who assisted me couldn’t have been more helpful. Thank you.

Manu John

Rather strange experience today. More disappointed today. Came to deposit money today..we counted wrong the number of 20£ notes, and written total wrongly.
However, 100£ extra infact. The person on till corrected our mistake first and then changed it to what we put. Upon seeing I asked if there is any extra money, person said what you want on total, I have put that. Not even a friendly approach.
We took money back.and counted again.

We put total 2850 but infact 2950 was there.
I agree our mistake in counting.
But felt so disappointed when we realised the person didn't try to correct it. Just wondering is that the correct way to do it? If customer puts more money by error, is there no responsibility for the teller to alert them?
We took all money back and counted again it was 2950 in total. Went to another teller and deposited. Just realised we can't rely on bank also

Christine Hunaban

Staff nice but ques way to long now since two banks in Malvern have been closed. Only one machine to get either your money out or printed statements. Machines mostly are not working. They are not open on Saturdays which means you have to take at least 1 1/2 hours off work just to go to do a simple task. We are switching to Halifax as they appear to value their customers and have customer friendly hours.

Joanie Gale

The queue was long (Which I totally understand) but having waited in said queue for half an hour to ask for 3 bank statement print outs, I was met with the most unpleasant and rude member of staff. I was spoken to like I was interrupting her day, and then quizzed as to wether or not I 'actually needed' these bank statements. Extremely unhelpful woman, possibly named pippa, and I will be considering changing banks, if for no other reason than the bank statements costing me £2 EACH!! Very poor service indeed.

Neil Turner

The staff consistently do the very best they can considering the conditions under which they work. I've always found them agreeable, professional and helpful. Any improvements to be made would be the job of higher management, not those on the ground.