IG - London

Mango

Here is my humble review of IG Trading platform. I'm trading for over a decade and I've tried throughout a few others platforms. I started with IG bout 5 years ago and I'm very satisfied. It's definitely on top of the other platform I've used. I consider that they are very focused on us they are trying to help us as much possible to have winning trades, they are providing a lot of information. Every time I trade with them I feel like home I feel like spending time with my family, I really love them. I'm IG forever. Next time when I will get very drunk I might tattoo myself with an IG forever. 🙂

JB YM

Very easy to use platform. I'm writing now with regards to my use of the Chat feature to explore a potential investment outside of the standard exchanges, and the customer service experienced. First, I connected with someone immediately after answering a few short chatbot questions. IG staff took time to review my interest and although in this instance the request couldn't be fulfilled, I did think that I was given appropriate support and that the IG staff member cared about fully answering the question raised. I've been with IG for a number of years and am happy to continue to use them.

John Andrade

I'm extremely pleased that I chose I.G as my main broker.

I've been with them for several weeks now and I have found them to be responsible, friendly and professional.

The platform is so intuitive, responsive and reliable. Clearly laid out in a full yet simple way, it's easy and fun to navigate. Everything is in rapid access menus and categories.

Logging on is fast and sharp. Perfect when you're trading on the move.

I had a hiccup on one of my positions and during my panic, it was readily and professionally dealt with. Customer service members are polite, efficient and know their stuff. I was passed on to a dealer who cooly corrected the error as calm as you like. Relieved and fully satisfied, I thanked him like he was a saviour....Top class!

I sampled a few brokers that seemingly had a good reputation but I was soon let down by slow platforms, poor communication and unreliable systems. I.G are good. They are to be trusted. Try them out, you won't need find another broker, I promise. No nonsense form returns, no measly restrictions, you feel free but protected with margin calls. They want your custom and value you being with them. If you want to be valued and respected as a trader, you'll find it quite homely here. 10/10

Dennis Smith

Title: Exceptional Customer Service Experience with IG International

I recently had an outstanding experience with IG International's customer service that I feel compelled to share. At exactly 22:29, I sent an email to the IG help desk regarding a bank deposit I had made that was credited to the wrong account. I requested their assistance in adjusting the deposit to the correct account.

To my amazement, just six minutes later, at 22:35, I received an email from IG International advising me that the adjustment had been made. The speed and efficiency with which my issue was resolved truly exemplify customer service at its best.

In an era where timely and effective customer support can be rare, IG International stands out. Their prompt response and quick resolution of my issue have left me thoroughly impressed and grateful.

Highly recommended!

Thank you, IG International, for setting the bar so high!

Ronald N

I would definitely recommend IG as a broker. Their platforms and charts are excellent, and I can deposit and withdraw funds quickly. I've never had any major problems in over 15 years with them, and any minor issues have been quickly resolved by their excellent Help and Support team.

Michael Green

Currently unhappy, have been being charged $50 a month without realising it, as you have to go looking for transactions on the software, I was being charged for not completing a tax form. There was next to zero effort to notify me, this happened for 9 months, then I saw a $50 monthly transaction I wasn't aware of. Happy to change this review if customer service do the right thing, but as it stands, watch your money with these lot!!

Bob

Initial chat terrible experience very slow and time consuming suggested needed to phone for solution to problem. My final suggestion that perhaps a transfer to AJ Bell would be a better solution finally produced a swift and satisfactory result by last contact. Whole experience took 2 hours hanging on laptop and phone.

R Pierpoint

Whenever I have called for assistance, the phone has been answered immediately, the staff have been knowledgable and helpful, and most important have helped me achieve what I was wanting to do. IG do seem to value their clients which is so rare with companies these days. Highly recommend.