Ikano Bank UK - Nottingham

Overview of Ikano Bank UK

Located at Waterfront House, Station St, Nottingham NG2 3DQ, United Kingdom, Ikano Bank UK is a notable financial institution focusing on banking services. For those seeking to connect with this bank, the phone number is conveniently provided as 3331554600. Additionally, interested parties can explore more about Ikano Bank UK by visiting their official website: ikano.co.uk. This bank specializes in providing a range of financial services, catering to both personal and business needs.

Key Features:

- Banking Services: As a full-fledged bank, Ikano Bank UK offers a variety of banking solutions.
- On-site Services: The bank provides on-site services, enhancing convenience for customers who prefer face-to-face interactions.
- Accessibility: The entrance is wheelchair-accessible, ensuring that everyone can access their banking needs comfortably.

Opinions and Reviews

Despite its efforts to serve the community, Ikano Bank UK has received mixed feedback. With 207 reviews on Google My Business, the average opinion stands at a somewhat low 1.5/5. It's crucial for potential customers to weigh these reviews carefully, as they can provide insights into the customer service experience and the effectiveness of the bank's financial products.

Recommendations for Inquiry

For someone looking to gather more detailed information or to have a direct interaction with Ikano Bank UK:
- Visit the Website: Explore ikano.co.uk for comprehensive details on their services, rates, and how to open an account.
- Contact Information: Utilize the provided phone number for inquiries or to discuss specific banking needs with a representative.
- Check Reviews: Before making a decision, consider reviewing the opinions available online to gauge the general satisfaction of other customers.

While Ikano Bank UK offers a range of banking solutions and has the physical accessibility of a wheelchair-friendly entrance, its average customer satisfaction score suggests there might be areas for improvement, particularly in customer service. If you're considering opening an account or need financial advice, it's highly recommended to reach out directly through their website to get personalized assistance and clarify any doubts you might have.

👍 Reviews of Ikano Bank UK

Hayden P.

1/5

Unless you would like a default added to your credit file, then do not choose to do business with IKANO bank. We were paying for a sofa through their 0% DFS Loan option for 4 years, we had confirmation at the end of our agreement that we had finished paying the installments and were now able to cancel our direct debit. Fast forward 5 months I receive notice that I have defaulted and owe a substantial amount of money. This seems to be a common issue after reading recent reviews, and I strongly urge that others reading this who may be interested in their services, to look elsewhere.

Lin H.

1/5

Incompetent & terrible customer service.
In 2022, after trying to pay off my balance for my DFS sofa, no payment was taken & I then had a default notice put on my credit report. I made a formal complaint & also appealed it with Equifax, there was no response from Ikano bank & the default was removed. 2 YEARS later, Ikano responded & put the notice back on.
Why do we as consumers need to provide evidence but the this incompetent organisation doesn’t?
I have seen other similar reviews too.
My advice is DO NOT have anything to do with them.

K S.

1/5

Rubbish service! Been trying to apply for IKANO finance to purchase a sofa with IKEA for over 2 weeks now. Can’t even get past the first hurdle of entering my home address details! It automatically changes from what I’ve typed in to my neighbours address and doesn’t let me manually change it! Keep calling everyday & everyone is useless been waiting to hear back from someone via email not had a response all weekend. The sofa we are after has been out of stock for 6 months! Only just come back in stock with minimal stock and we are facing this issue which ultimately could end in the sofa going out of stock and us waiting 6 months again! Nobody seems to be able to rectify this issue. Very poor app design and service.

casey W.

1/5

Ikano failed to communicate effectively didn’t update my address and as a result I now have a default that isn’t warranted for the first time in my life and my credit score is now effectively in the toilet thanks ikano

Mad D.

5/5

I’ve had numerous loans with Ikano and not once I’ve haven’t had any problems at all. Very good service thank you.

Paul B.

1/5

We applied for an interest free loan to spend at IKEA. We were approved and have an account, but without the full card details to be able to make a purchase. Our online account only displays the first four digits of the card, making it impossible to use. We now have a loan that we cannot use.

James B.

1/5

Avoid like the plague complete shambles of a company that have been reported to the financial ombudsman, extremely poor communication and cannot take payments over the phone, app is a shambles.

Chris G. H. A.

1/5

Haven't followed direct debit agreement by only attempting to take the payment once. When called to make payment the staff were very patronising and rude. I was told by them to take it up with my bank. My bank told me Ikano bank had acted against my agreement and needed to resolve. This £50 had caused me a missed payment on my credit file. Legally they will have to rectify but it's caused me a massive hassle. Terrible company. I recommend if buying IKEA goods on interest free just get a John Lewis credit card instead.intrest free for 6months and £40 voucher for John Lewis.