Ilkeston Community Hospital - Ilkeston

Lisa B.

Brilliant service. We went this morning with my elderly mother in law with dementia whose catheter had come out. We didn’t have an appointment and the receptionist quickly got us a nurse Kirsty who went out of her way to sort it for us. So kind patient and thorough. Lovely place and so good it’s got parking too.

Frances S.

This place is amazing. I know everyone is under pressure but the difference between this hospital or a 10 hour wait in Derby A&E is just night and day. They’ve been so accommodating to us a couple of times over the last month. My daughter was seen last night and x-rayed first thing this morning. The staff are so friendly and kind, and the receptionists bend over backwards to make things work in an otherwise frustratingly rigid system. Thank you so much.

Sreya J.

I recently visited this facility due to severe ear pain and requested to see a doctor or book an appointment for later. Unfortunately, my experience with two of the on-call receptionists was very disappointing. They were extremely rude and dismissive, and I felt they were being somewhat racist. Despite explaining that my ear pain was affecting my hearing, they made no effort to listen or understand what I was trying to say.

Thankfully, another receptionist who was handling appointment patients was much more understanding. She advised me to call 111 for an appointment, which I did once I got home. I was able to get a late-night appointment at 9:30 PM on the same day (Thursday evening). When I finally saw the doctor, he was excellent—very understanding and attentive to my concerns and difficulties.

While the doctor’s care was commendable, the behavior of the two on-call receptionists left me feeling deeply upset. Their attitude was unprofessional and disrespectful, especially towards someone in pain. This kind of behavior makes it hard for international patients to feel comfortable visiting the walk-in center. It was a very bad experience, and I’m hesitant about returning in the future.

Sandra S.

We arrived 35 minutes too early for appointment which was for 10.30. Went to book in and was taken for my treatment at 10.05.
The staff were very friendly and cheerful, can't fault the service. Went to the League of Friends Cafe had drinks bought a book and jigsaw there, brilliant idea for this to be near the entrance. What a lovely hospital much nicer than the Royal at Derby.

Samuel S.

Clinician was rude and abrupt on the phone, which made the whole situation uncomfortable. Didn’t care for my concerns and with no inkling of patient centred care. I left the call feeling frustrated and unsupported. I hope they can improve their communication skills and approach to patient care in the future

Michael W.

I had a appointment at Ilkeston Community Hospital today 13/4/2025 and would like to say the service I received from the ladies on reception ,to the nurses and general staff and Mr Puri were excellent , professional and very friendly. Many thanks from a very satisfied patient.

Dennis H.

Outstanding small local hospital which is a credit to the NHS, easy to get to in car or on bus. Large carpark for visitors thats just been extended. Good A and E department and no long waits to be seen. The premises are clean and tidy and staff are brilliant

Mark J.

Ilkeston hospital is without a doubt a credit to the NHS. I have had 3 visits in the last few months and the service I received was impeccable on all 3 occasions. Thankyou.