Ivybridge Trade Centre Ltd - Ivybridge

Ian Lewis

I arranged to test drive a car that had just come in.
It was as described and drove well so we negotiated a fair price.
There was no hard sell and I put a deposit on it and picked up once it had been valeted.
I noticed it had a coolant leak and the radiator fan was coming on when not required, so they said to bring it in a few days later. Their mechanic said he had fixed it but it is still losing coolant!
I left the car with them six weeks ago but they can't say when it will be repaired.
Two weeks ago they kindly lent me a Corsa to get around in.
I am going down today to ask them when my car will be repaired.

Shaun Friend

Andy helped us choose a brilliant first car and we couldn’t be happier with the service we received. Would highly recommend.

Sarah Tomlinson

Great service from the team. Bought a car - had a problem with it which was not easily solvable. Car swapped for a different vehicle with no problem. Very professional helpful service. 3rd car our family has bought from here, and will definitely buy from them again.

Jon Fox

So most car dealers are pretty good. what makes an excellent dealer is when things go wrong, do they go the extra mile for the customer ?

Well I bought a Mazda 3 from Ivybridge trade centre in sept '24, everything was lovely for the first (almost) 3 months, but then it broke down. Got it recovered to a garage and spent £800 to get it sorted. Similar fault withing 2 weeks and was told over £100 more needed to be spent (on a car worth around £4500), went back to ITC as outside the warranty I was still covered by consumer law, they took a little time (this was over Christmas so understandable) and arranged to have the car repaired at no cost to me. Whilst legally obliged to do so, I found them helpful polite and courteous throughout the process and i am very happy with the process. This is the 2nd vehicle I've purchased from this dealer and I will not hesitate to purchase a 3rd when the time comes. Well done Ivybridge trade centre

Connie Davis

I'd be wary of purchasing a used car from here. Seemed ok and were friendly. Purchased a car in April, within a couple of days started having problems. Turned out the car needed a new turbo and clutch. They recommended one of their garages to do the work and agreed to pay the labour for both parts. Probably was on booking the car in I told the garage I didn't have time for it to be dat around waiting for it to be repaired and they said it wouldn't be. Car was sat waiting to be done for 2 weeks, then unfortunately they had a death which delayed the car another week and a half. Got the car back and radio needed a code which we hadn't been provided with so had to wait for Ford to take a look and they can't do it because they think the radio is now faulty, it was perfectly find before sending the car in to be repaired. Tried to phone to ask of they can recommend someone to look at it and as per usual no answer, emailed and just being ignored. Customer service is rubbish and now have to replace something it seems their recommended garage has broken.

ria dicken

Brilliant customer service . Very helpful on the phone and in person . Really friendly and welcoming staff . The car I was buying was exactly as described would highly recommend them .

Lauren Rowe

Callum was very friendly and helped my friend buy a car she is very happy with! He is a credit to the team!

Antony Collyer

Staff were really helpful when needed, no pushy sales or pressure to buy. Got a really good car at a competitive price. Really pleased overall.