Keystone Properties Ltd - Rochdale

Alisha A.

Very good agency , professional and excellent customer service, always supporting to their clients.

Steven H.

1 star is to high. Tenants from hell moved in and Keystone don't do a thing. Damage to a hedge, noise throughout the night every night, banging crashing about, shouting until nearly 5am this morning. Been contacted by EA but take no notice. Should be evicted. Absolutely disgusting from Keystone as no response to any emails. Constant new cars appear, some stay days , weeks, same banging going on. They have moved on but repairs being made through weekends pre 8am and Sundays also. They just want the MONEY. No interest in the neighbours as they have the audacity to park directly over your drive. Dire Dire Dire company whom have have not 1 time come back to our complaints with their tenants. Clearly never heard of a skip as been like this for weeks now. A complete eyesore.

Hassan B.

The gentlemen called Syed is very helpful, goes above and beyond to help you out. Thank you Syed and keystone staff for your efforts and willingness to always help. Hamza also goes above and beyond I can't thank him enough exceptional service from the man

Chloe J.

I am not normally one to put strong negative reviews on someone’s business as it’s someone’s living which can be affected but given the catalogue of mistakes and poor service from keystone estate agents I can’t simply ignore it and not warn others of their practices. When you first move in they give you a big professional looking folder filled with letters they have sent to the utility companies etc and a report of property condition. To say their scores are generous is an understatement, the walls had been white washed with very diluted white emulsion and were in no way decorated to a professional standard as they say so we had to redecorate the house before we moved in. They have one of their staff come every 6 months to check that you are looking after the property which is fine but you raise issues with the property with them you are told they will speak to the landlord and get back to you which never happens. We had a issue with a non working toilet bearing in mind it’s the only toilet in the property and it took 3 calls to keystones just to get them to pass the message to the landlord. We were left with unsafe gas piping which failed its annual safety check and this issue was swept under the carpet. In the end we stopped reporting issues and fixed things for our selves as at least that way I knew it would be done. When you give your notice they become incredibly pressuring about allowing viewings and refer you to clauses in the agreement even though their is a global pandemic on and local lockdown regulations stipulate no one other than the people you live with can enter your property. We asked them regarding the final rent payment as we were ending our tenancy part way through a rent cycle which a figure was told to us which when I looked over the numbers it couldn’t possibly be that figure so another call was made to them and I was told the accountant hadn’t left notes and they could work it out so to call on Saturday. I did call on the Saturday and was told by the accountant he had made a mistake and it was £10 less which was still wrong so I ended up sitting them down with a calculator to work out the correct figure which is concerning as many people wouldn’t of been able to work it out for themselves so would be unfairly charged. On the final inspection an incredibly rude and arrogant man came and expect us to have fully redecorated the property to get the deposit back despite the fact we had fully painted the property and when told we had pictures of the conditions we moved into and fair wear and tear needed to be taken into consideration. The staff in the branch are incredibly arrogant and speak to you in a condescending fashion. We always were respectful towards them and kept up with the terms and conditions on our side but unfortunately they believe that they are superior to you and treat you like dirt they have just stepped in. My advise to anyone who sees this advert is to expect no issues to be resolved and to be treated like rubbish by keystone estate agents.

Matt

Rented a property for 16 months with these guys.
Easy to get a hold of if needed, they will escalate problems to the landlord to get the quickest resolution.
No hassle getting the deposit back.
All of this is much appreciated after having had to deal with not so reputable lettings agents in the past.
5/5.

Blake G.

0 Stars for this company if I could!!!

Terrible service especially over the phone every time you call them they just pick-up and then hung up the phone without saying anything. Spoken to this HAMAZA guy multiple times about issues with our house and all he says is “Let me chase them up on that” and then never calls back again no updates no emails it’s like this guy sits around does nothing all day. Worst thing is you can’t even contact the landlord to resolve the problem properly because they won’t give it to you cause they know they’ll get sacked for it so they make up some bull excuse as to why they can’t simple hand over their number for better service. Honestly terrible management and service.

Ahsan M.

I contacted this firm after finding them online via Google. The director is a really freindly and helpful person with a great personality. Appointment arranged for next day. Really impressed with high level of professionalism by the staff within the Rochdale branch. Excellent agents. I definitely will use them again and recommend keystone estate agents to anyone. Many thanks again.

Shilpi A.

Excellent service provided by Hannan in buying my property. Hannan helped me all the way through the process and was always available. Great service. VERY helpful and personal service. Much more reliable and supportive The service from start to until completion was fantastic. I could get hold of him anytime of the day via email or call. Thank you