Livingway UK - Manchester

Ciara K.

I had an excellent experience with Livingway! I had the pleasure of chatting with both Cian and Arron, who were incredibly helpful in finding an apartment that perfectly suited my preferences. Their quick responses and straightforward communication made the entire process so easy and stress-free. I couldn't be happier with the service—highly recommend!

amelia M.

False advertising & huge turnover of staff

-stated there would be water included in the bill 3 months later we were charged by unitied utilities without notice. Tried to gaslight residents saying they never said it where theres extensive proof through different advertisements & conversations with united utilities that they did initially pay it for two years. Didn’t add it in contract so that’s what they’re going behind
- premium added for the ‘facilities’ which is also rented to public without knowledge
-“yoga classes once a month” haven’t seen it once
- constantly firing staff it appears? Not a good place considering the extensive staff turnover rate

Lisa B.

I recently hosted a sound bath meditation for the residents and Emma from the team was excellent in organising and responding to my logistical requests. Mustn’t forget the help with unloading my car! Thank you!! It was an absolute pleasure to be involved in their well being event. Thank you for my gift too!! 💐 I feel very blessed to work with them again in the future. Amazing job!! Lucky residents!! Well done Emma!! 🙌❤️

Bradley R.

I lived with Livingway for 20 months and in this time there is always going to be general wear and tear, they have tried to charge me £1800 when i moved out for damages to the property. We have since then have gone through reposit and they have gave us a new price of £160 which is very different to the initial quote, when i questioned my check out report i was told i was wrong and that i would have to pay it regardless, the lady i spoke to was extremely rude (she claimed to be a manager) and had clearly no experience. We had many problems while living in the flat throughout the time we lived in the property i.e the secure car park (which we paid £100 a month for) was never secure and the gate would regularly not open for hours and when it did open would then never close. We was promised a full time property manager on site which we never had, the grounds around the property where always extremely dirty with rubbish, they never cut the grass and overall never kept up with maintenance of the property. I would never recommend anyone to live with them as the charge ridiculous prices in the first place for a basic 2 bed flat with dirty and broken furniture. They tried to over charge me £1640 on the check out report which is laughable, i have since reported them to the property ombudsman and will be going through all the correct channels to make sure this doesn't happen to anyone else.

Ruby H.

We had rented a flat in Leeds for nearly two years, and our experience with Livingway has been nothing short of frustrating, especially since the end of our tenancy. After handing over our keys, Livingway generated an end or tenancy report claiming we owed £1,800 for alleged damage to the property. Fortunately, we had used the company Reposit when paying our deposit for our flat. After paying a £60 dispute fee, Reposit conducted their own assessment and found that Livingway’s report was inaccurate. Reposit concluded that a fair charge would have been £160—meaning we were being asked to pay £1,640 more than necessary. This situation has caused us an immense amount of stress, and it’s clear that Livingway’s handling of our tenancy deposit was both unfair and unprofessional. It’s a relief that Reposit stepped in to resolve the issue, but it shouldn’t have had to come to that. We strongly advise caution when dealing with Livingway, as their practices seem questionable at best. One of the biggest concerns was the ‘secure’ parking. We paid £100 a month for this service, but the gate to the parking area was broken for the entire duration of our stay. On multiple occasions, I returned home after working 13-hour shifts in A&E to find the gate still broken, making it difficult or impossible to get in or out of the car park. Not only did we not receive the service we were paying for, but Livingway did nothing to fix the problem despite numerous complaints. Beyond the parking issues, the general maintenance of the building was subpar. The grounds were poorly kept, with broken stairs, smashed flooring, and uncut grass. The bins were often overflowing, with rubbish scattered around the site. Most concerning was the constant issue with blocked drains in our flat, which were caused by the building’s poor drainage system. Despite repeatedly bringing up these concerns and being told they were being "rectified," nothing was ever done to resolve the problems during our tenancy. After all our attempts to resolve these issues with Livingway directly, I have felt left with no choice but to take my concerns to the Property Ombudsman. It’s disappointing to have to go to such lengths to get the issues addressed, but it seems that Livingway is not willing to engage in a fair and professional manner.

Ana N.

I am in my last few days in the building as I am relocating with work, and I have enjoyed my time in the Liverpool building so much, I am hoping to find something similar where I move.
The facilities are great and friends who came to visit were always impressed of the events of entertainment options going on.
Special shout out to Megan - who is always helpful and positive. Her people and customer service skills are fantastic, she makes the place feel homey! Thank you for all the help Megan!

Jessica R.

I live in the Liverpool ROCO building and I absolutely love it here!!
The social events are so much fun. My partner and I have even suggested some ideas for them that Meg ended up using for other events, so its really nice to see the staff want to listen to us residents 🙂
The amenities and flats are beautiful and the whole building feels very homey. The staff are super welcoming and easy to talk to. I really enjoy my little chats with Megan when I come home, she always goes above and beyond to make sure everyone feels comfortable, safe and listened to here.
I'm very glad we moved in here as its a very fun place to live☺️

Abbie M.

It’s been a pleasure to live at livingway whilst studying in Liverpool. The building and amenities are really good and well maintained. The location to town is fantastic and the roof top terrace with hot tubs is definitely a highlight to the building.
The staff have been really bubbly and helpful whilst myself and my partner have lived here. Meg has been exceptionally helpful with every question and request we have had and has made living there more enjoyable.