NatWest Canterbury City Centre - Canterbury

Jess Clark

Yesterday I popped into the Canterbury branch to transfer some funds to my solicitor for a house purchase. A lady named Louise was very helpful, patient and considerate. Transferring the money took longer than I had anticipated which led to Louise helping me outside of her work hours. I just wanted to reach out to inform management that Louise is a great asset to your company and to thank her for her help. I didn't get Louise's surname but she had short blonde hair

Jack Lowe

First of all, as noted by others in the reviews, NatWest needs to seriously reconsider its opening hours. Of course there is a move to online banking now, so the bank doesn’t want to be open more than necessary, but why keep such difficult hours in the week while people are at work? If you want to help your customers, perhaps close on a Thursday and Friday but open for longer at the weekend when the average customer actually has time to come in.

Secondly, when I was finally able to get to the branch, which I needed to do in order to make a large sum payment, the staff were completely unable to do so. After spending two hours (yes, you read that right) trying to make a basic CHAPS, they eventually declined to go through with the transfer - I assume because they considered it suspicious or fraudulent. Even though the payment is to an easily confirmable mortgage company that payments on my account had previously been made to. Not only that, they said they would be unable to help with any other queries today.

Their suggestion? Write a cheque instead. Right... because we all know how safe and secure cheques are with the entirely foolproof signature to prove authenticity. Not subject to scamming or counterfeiting at all, right?!

Dreadful, unhelpful service, verging on just plain rude.

Linda Kirby Clarke

Lunch time just 'Jason' serving another showing customers the end of the queue for Jason... when I enquired why one server "oh its just the lunch time rush we always have one server lunch times" DISGUSTING and poor Jason was facing every one ..... I said oh Nat West cut backs .....obviously closing the branch. I swear worst organisation of staff ever seen.

Rupert Taylor (romeo_victor_tango)

I was recommended by Save the Children to deposit my office fundraiser charity monies at NatWest. It would appear NatWest have done away with conventional cash desks in favor of machines; machines that can't successfully process a clearly written and pre-printed Save the Children paying in slip.
The NatWest representative at the desk informed me they don't like handling coinage at the desks for which I had just queued...Seems reasonable to have cash and coin after a charity fundraiser...I was redirected to another machine.
I'm sorry, this is a Bank right? Please NatWest stop trying to replace humans for machines that don't work properly. Shame on you for not giving the customer the option. Just in case you think i'm a grumpy old man, know that I am in your sub 30 years of age demographic and you've put me off.

Jane Cronje

I am fed up with Natwest. I am a new customer and have had nothing but problems since joining them. Their customer service is not great and their online banking has taken security levels up to a confusing level. I have to pay for a premium account yet have more than sufficient funds in the account. I can't even get an overdraft facility. I am seriously thinking of leaving them and going back to the bank I left for Natwest.

Naomi Collison

I feel it is absolutely disgusting that a bank, which relies on people working to have money in the first place, hasn't got opening hours that accommodate people who work!! Not open on weekends and only open 10-3 on weekdays makes it totally impossible for those with a 9-5 to get access to their money. I am considering moving banks as this lack of service is appalling.

Rick Travers

Visiting this bank wasn't a pleasant experience, badly laid out and the number of chairs in the waiting area means customers often have to wait to see members of staff. There are far more user friendly banks around.

Rayya Ghul

My very elderly mother banks here and often comes in with quite random and confusing enquiries. The staff couldn't be more patient and kind with her and I feel really confident that she is being treated with dignity and respect.