NatWest Cheetham Hill - Manchester

Natalie Dean

Why everytime I'm in a long Q there is only 1 person serving, its a joke this bank! We have things to do ya know! Get more staff sort it out will you! It's perfetic!

steven duncan

Excellent staff very helpful, but the wait is put of order I was waiting stood for half an hour to be seen as it was very busy with the queue leading back to front door, they should have more staff

Hamid

Be careful who u giving ur id documents as some crocs are operating in the bank that has zero interest in ur business or personal banking.hope to see some changes in their behaviour.costumers I’d safety

Julie Simpson

I have been a NatWest customer for over 40 years, and came into the bank with an elderly lady who is registered blind following a stroke, also a Natwest customer. The lady wanted to open a new Savings Account. The bank official treated us really well, but we were told that it is not possible to open the account in the branch and it can only be done online!!! How can Natwest expect someone elderly, blind and without a mobile phone or internet to set this up themselves?. Do Natwest not believe in "the personal touch" for their customers?, especially those who are not technology savvy and require someone to "hold their hand" and help them. The lady came away very upset. She is considering moving her account.

Justin Abraham Ipe

I came in here for paying in some monies and there were a few coins. The coin counting machine was faulty and the customer support refused to payin.

Talat Mahmood

Absolute waste off my time.
The staff in this branch need more training.
Last week a made a large withdrawal and deposited the cash into my son's account at this branch.
Today I was repeating the same process but only a quarter of the amount. And I was told by the teller "This transaction is not possible" she told me it would be easier for her to transfer the money from the account to other accounts... This I can do on the app myself If I wanted to. Then she got annoyed with me because I insisted she take out the amount in cash. Then she said her terminal had "Crashed". Her tone if voice had changed, mine too because now I was losing my composure. Why would she just action my instructions?
So because of the teller I closed my 25 year old RBS savings account.

Toto Hurikan

Re: Mortgage Advice; Telephone Meeting
Advisor: Mrs. Tracey Hulme

Being a first-time buyer coupled with the prospect of ‘official’ mortgage advice for the first time, I felt ill-prepared, slightly nervous and held a priori assumptions of my financial state.

Following the one-hour meeting, my personal conclusions:
The advisor is a consummate professional and an absolute credit to their team; I was treated with respect and patience and received nothing short of an education.
Also, a few minutes following the end of the session, I received an email with links to everything discussed.

Highly recommended.

Boruch Shube

Just waited 45 min to get seen... However it is the last day of the month and that is to be expected.
I always get pleasant service whenever I visit even if I have to wait a little.
The reason why I’ve given the full 5 stars despite the wait, is for the way they treat every customer regardless of their standing or status. Whilst waiting in line, I observed 1 of the 2 available cashiers serving a special needs teenager who took up a full 15 min of their time with the various requests that were obviously important to him. Despite the pressure, he was treated with the same courtesy and respect that every human being deserves. As he left the branch, his joy and self confidence were clearly visible.
For me, knowing that the staff have the right values, and that they will always see to anyone’s needs with patience and a good attitude is all I could look for in any service establishment. If the trade off is spending a little time waiting, so the people before you can receive the same level of service that you desire for yourself, that is more than ok.