NatWest Rochdale - Rochdale

Anne H.

I hadn't been in a bank for years and found it a little confusing as it's open plan in the service area with a row of cash points, 3 service points randomly placed and a seating area but no indication of where to go to wait for service when you arrive. Eventually I was approached and asked if I needed help then I sat down after giving my name and waited to be called. All my queries and problems were sorted out by a very pleasant, understanding and sympathetic member of their staff and next time I go into the bank I'll feel much more comfortable.

Ian H.

Ben, who is front of house staff was very helpful, knowledgeable, approachable, friendly and was efficient.
Makes a change going in a bank and finding someone that is not in a rush and wants to actually help.

Parvaiz A.

I've used this bank and branch(Business account) for 25 years service has always been Excellent, all the staff the younger or senior have always been very helpful.
I don't agree with all the banks polices less staff more machines but that's not the staffs doing.

caz

The bank manager and some staff members need training in customer service! I have complained to head office, who were supportive and very understanding. This branch is being very badly managed with very poor customer service . Please forward any concerns to head office they will listen and perhaps reshape this appalling, outdated branch?

HALL D.

WORST BANK IN THE TOWN - if I could give no stars I would. Terrible customer service, actually it's non existant. I appreciate the Covid 19 situation is difficult for everyone, but when staff are rude to the point of reducing one old lady to tears, it beggars belief. Oh and then to be told that the manned tills DO NOT take cash when you want to pay it into your account, thought it was supposed to be a bank. maybe I'm wrong. Now changed to another bank and customer service much improved.

Indy A.

When you go to a bank for a routine service, you don’t usually expect to be confronted, insulted, and told you’re breaking the law by a member of staff. We were neither confrontational, nor rude, (nor breaking the law in any way, I might add) but were met with a wall of indifference and abject supersilliousness that is certainly not a hallmark which a national bank would hope to convey through its staff. This is not the first customer service problem I have encountered with this bank, but this is the one I will remember most vividly. I’m not even sure they can spell customer service at that branch, and will be lodging a formal complaint, and banking elsewhere in future. Well done NatWest...

Atif S.

I went into the bank yesterday for a little help from a financial adviser which was very helpful and an amazing person.

I got the help I needed. Overall all the staff are very helpful.

Pepe F.

After waiting 30 minutes to enter the branch, I was refused entry into my branch for a simple task by staff member HEATH FOXCROFT that would take 2 minutes (all I wanted was a statement), he refused other Pakistanis entry into the building also but allowed the white customers and made friendly small talk with them. According to him, me needing my account details to pay off an upcoming direct debit was not an "essential service", he also directed me to telephone banking despite them being overwhelmed right now and only dealing with overdrafts/mortgages right now

Rochdale branch has had a poor reputation for years and this hasn't changed, I will be leaving once I get the switching bonus