NatWest Romsey Hants - Romsey

Lou G.

Went in to withdraw a large cash sum. Queued less than 5 minutes. Two young ladies serving, both very cheerful, friendly and patient. I hadn't realised I should've called in advance for such a large cash sum (in hindsight makes total sense) but lady I dealt with couldn't have been more pleasant and helpful. Was in and out in less than 15 mins with what I needed.

Ken B.

Not a good experience. I wanted to make a payment to a company and the member of staff was so slow, he was timed out and we had to start again! He was so superior, but knew nothing.

Update May 25
I tried to make a payment for a car I am purchasing. You would think it was their money. I came out of the bank with a receipt for the transaction, only to later find out later NatWest were holding the payment, without telling me.
Today I made a telephone call, which took an hour, where they asked several fool questions and then said they would not release the payment.
After 50 years with NatWest I think it's time to move on. Nationwide here we come!

Lucy J.

very poor service, trying to use the Business Deposit Scheme, to be told cant deposit coins. what a pointless service. very unhelpful.

Reece H.

Needed to talk to my bank about forthcoming money transfer.
Help Desk unmanned due to "Staff Shortages"
Advised to contact cashier . Both of them had long queues and a half hour wait. Gave up and went home.

Christopher M.

I don't think I have ever done a Google review before, but in light of the negative ratings I felt I should record my experience which has been very different. I have been in to this branch at least 3 times in the last couple of months in connection with my elderly father's account, always in my lunch break, and every time the service I have received has been most helpful, and much easier than trying to do things online or by phone banking.

Update May 2020: I found manager Bryn helpful and patient today, so my experience of the branch continues to be positive.

Superchalkster

Made a change order for 50p coins get a voicemail saying they dont have £1 coins. so when we show to collect the 50p order they say they have none and were rude. Also on another occassion they asked private questions about me and my bussiness because of a change order. Why does it matter if i want MY money in coins instead of notes. Natwest is a great bank but this branch is pretty poor.

Keith W.

I can only guess is that Nat West are running this branch down to such a level that their customers will have given up altogether and either go online when they can, or travel great distances to the next open branch. Clearly closure of this branch is the objective of Nat West. Can there possibly be a reason for closing off all but two of the counters (and now of course, they say they can;'t operate more than one as the staff will be close to one another in this Covid world - had the other counter not been boarded up they could have had more than one sulky staff member manning the counter!) Waiting nearly half-an-hour is not how a company retains customer loyalty. Sadly this is too often my experience at this shadow of a branch.

This used to be well-staffed and efficient branch. Now it is completely frustrating and all the staff are trained to do is offer saccharine phrases that never address the questions asked.

Go on, NatWest, just close another branch and don't mess us about - you're clearly going to this anyway ...

Justin S.

I had a great experience visiting this branch, it was very busy so it took two hours from start to finish to queue and be seen but worth the wait, the staff where more than helpful offering seats and refreshments to pass the time, actually met some very nice people in the queue which helped pass the time welldone NatWest romsey !!!