NatWest Taunton Town - Taunton

Malcolm D.

Have fixed saving coming up for reinvesting want to move a 3rd of it into one of the 5 Natwest invest options.
On line not clear and not easy to get clarity, came for help. Gentleman unhelpful says they can not do it
Time to look for another bank I think

Caro W.

Dreadful redesign since moving. Wait times are ridiculous. If you have a problem with one of the automatic systems in the machines and need to speak to an actual person you will need to book the next 2 hrs off work. The whole thing just looks temporary and uncared for. Been a NatWest customer since I was 10 years old but I can’t susatin dealing with this branch so reckon I’ll switch to a bank that has a normal level of customer service. Awful bank branch.

David B.

If you have a spare hour or two to spare (or waste) go here!! I have tried all sorts of different times to get the money out weekly for the four disabled people I support. It is beyond my understanding that they only have two tills available yet up to five people wandering about with headpieces on trying to get people to go online. The manager does her absolute best in trying to keep her customers happy but when you are in a queue for an hour in a building that has no air conditioning she is up against it. The staff are good enough but whoever made the desicion to go to just two tills needs a check up. The RBS nearby is closing in a month and all of their customers are being told to use this NatWest branch! God help us...
Please someone from NatWest head office fix this problem or other people will do what I am doing....LEAVE!!

David C.

Went into Taunton branch in Somerset to open up account lady went thru everything very good 10 days later still no account details or account set up same day went to nationwide account details came following Tuesday all up & running NatWest very poor customer service

Blake W.

Alyson was very polite and extremely helpful

Carol N.

I was appalled by the new arrangement of nat west in Taunton. I called in to pay some bills and was greeted with a woman with an ipad - a sort of meet and greet. Is this a restaurant? She informed me I would have to sit down and wait to be called. There were no visible cashiers although some people sitting for a long time behind bar stools looking at data with presumably nat west staff. I gathered there was one person in front me and one after. After about 20 mins I left, neither the person before me having been seen and the one after saying he was going to change his bank. I did not realise that this was the case in Taunton, normally I bank in Minehead, so I incurred late charges on all my bills some of which were waived when I complained. but really where is the customer service?

I have no hesitation in you giving my name and maybe the lady with the I-pad could do something more useful.

Carol Norris

Mel C.

I have been with NatWest for some 48 years involving various branches according to where I have lived. NatWest Taunton is a total disgrace. The lady behind the counter early yesterday afternoon was unhelpful and totally rude, this women should not be employed in front of house. Complaining to the other staff was met with a take it or leave it attitude. Disgraceful.

Rob D.

I have been trying to contact Taunton branch for the last hour, no answer from the main Nat West number and the only number that advises a local connection to Taunton does not work!

Tried to set up a joint account with my Partner before Christmas and was told 3 utility bills with my name and address printed on the letters, plus my passport and photo id driving licence was not enough to confirm my identity and address.... not impressed at all