NatWest Yeovil - Yeovil

Simon M.

Had to call several times to get account access fixed because I was disconnected several times. Each time I called I had to wait over 15 minutes to talk to someone. All because someone there got suspicious about some transactions.

Ralph S.

The internet lay out is easy to understand.Making it easy to chose a specific account choice.Thank you.

Mary W.

Went into Nat West Yeovil served by a rude obnoxious female behind the counter so glad Nat West is not my bank and if I did I’d certainly be moving accounts

BharryB

Called up about fraud payments on my card for a subscription I never agreed to or can cancel, they told me to contact the million dollar company to get them to cancel the payments which they never even responded to me. Then I go back to NatWest and they say they won’t do anything to stop them and that it will end after the year, some people can’t afford to be losing a £10er a month. DO NOT USE NATWEST

Angela L.

Very busy but probably because lots of banks in other towns have shut down now! One lady took my details and we’d literally just sat down before we got called over, the lady was very efficient and friendly and sorted out all the things I needed easily and quickly very appreciated as not always the case in other branches or online services, great thanks.

Daisy

Sarah in the Yeovil branch was incredibly helpful. She went above and beyond to help me by bringing me a receipt I forgot on her lunch break! Cannot recommend enough 😊

Dean A.

I popped in with a multitude of things I needed sorted and the member of staff (Mel) that helped me was an absolute delight, we managed to get everything sorted and she was even still smiling at the end of it, best banking experience ever thanks Mel

Björn S.

Let me make this absolutely clear, the staff at this branch of Natwest are absolutely spot on. All personable, all polite. The problem is with the endless modernisation programme they seem to be relentlessly instigating.

Regularly there are 2 cashiers on the tills, with 5 or 6 other staff members milling about and trying to make themselves redundant by directing customers to the electronic cashpoints. The same cashpoints that don't read your cheques, give change or read your banknotes / receipt book, resulting in 10 attempts to put your money through, by which point you give up and go to the cash tills to join the queue with the other 50 people who have just attempted to use the ECM.

It is a ridiculous situation. Regularly we get offered the advice......Have you tried online banking Erm, I own a small business, I have to pay cash in.... There's only one way to do that... And that ridiculous reg that came in last year of having to give 24hr notice for change.. Hello 24hr notice for £20 in pound coins?

The last time I looked I was a customer. Would be nice if they remembered that it was actually my money they're dealing with.

If this is progress.. Strewth.

Update:- 03/10/2018. Just been in to Natwest Yeovil. 2 people on the tills, queue literally out of the door. GET STAFF ON THE TILLS FOR GOD SAKE! IT'S CLEARLY WHAT PEOPLE WANT ISN'T IT? HOW HARD IS IT TO REACT TO CUSTOMER REQUIREMENTS FCS.